Customer reviews from whirlpool.com
Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.1
(6,909 Reviews)
Rating breakdown 6,909 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,079
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,444)
Customer Reviews for Whirlpool - 24.6 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
Great Appliance
on July 29, 2025
Posted by: Pops62
[This review was collected as part of a promotion.] Refrigerator is working great! Cooled down in less than 8 hours. I wish the well for water and ice was longer, I am getting used to getting ice and not setting the water off. I thought the front left lower cover was broken because I could see the water line running up the door, come to find out it’s not broken it’s designed that way.
Written by a customer while visiting whirlpool.com
Customer Rating
5
excellent price for this item
on July 29, 2025
Posted by: p.j.
from Victorville, ca.
[This review was collected as part of a promotion.] very pleased with this item. the price was well worth it
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Missing deli drawer
on July 28, 2025
Posted by: Rick
[This review was collected as part of a promotion.] We were disappointed there was no deli drawer. It is the first time ever there was no deli drawer!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good lighting.
on July 28, 2025
Posted by: Kate85
[This review was collected as part of a promotion.] I am happy with my Whirlpool .However, I am not happy with the loudness of the motor. It is a loud and an unpleasent hum.
Written by a customer while visiting whirlpool.com
Customer Rating
4
OK when you figure it out
on July 28, 2025
Posted by: Tooltinker
from Lenoir NC
[This review was collected as part of a promotion.] Works fine. User manual is lacking especially relative to parts and working of the ice maker. Drawing of a wire shutoff arm on front of the ice container bin is different from the white plastic arm which is actually in the ice maker. Helps to watch Youtube videos.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Color and shelf space
on July 28, 2025
Posted by: LA Williams
[This review was collected as part of a promotion.] Very good appliance. We would recommend to others and purchase again.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice but plastic needs improvement
on July 28, 2025
Posted by: RC60
from Branch MI
[This review was collected as part of a promotion.] THe plastic you use is a real pain to get off the appliance.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Unhappy
on July 27, 2025
Posted by: Stratman
[This review was collected as part of a promotion.] I have already submitted a review but did not see a way to revise it. So I'm submitting a new one.
i am unhappy with the temperature fluctuation in the freezer. This morning the temperature was +20. Our ice cream was soft. This is unacceptable! Still seeing at least a 10 degree swing in the fridge compartment. Also the fridge moves forward every time I open one of the doors.
i am unhappy with the temperature fluctuation in the freezer. This morning the temperature was +20. Our ice cream was soft. This is unacceptable! Still seeing at least a 10 degree swing in the fridge compartment. Also the fridge moves forward every time I open one of the doors.
Response from whirlpool.comBy Branded Team, Consumer Care, July 28, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 758468.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com