Customer reviews from whirlpool.com
Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,794 Reviews)
Rating breakdown 6,794 reviews
5 Stars
3,212
4 Stars
1,887
3 Stars
1,059
2 Stars
292
1 Star
344
78%of customers recommend this product.
(
4,205 out of
5,366)
Customer Reviews for Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
3
on March 7, 2026
Posted by: Mary
[This review was collected as part of a promotion.] Do not like The water and ice dispensary. Constantly getting water on the floor and down the refrigerator.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on March 7, 2026
Posted by: dave
[This review was collected as part of a promotion.] I got mine about 3weeks ago and I'm really pleased with it.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great
on March 8, 2026
Posted by: Iriv91
from Parrish FL
[This review was collected as part of a promotion.] Love it! Very pleased with it. Great performance and looks
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love it
on March 8, 2026
Posted by: kisuha
[This review was collected as part of a promotion.] So far it’s amazing, went from French door to this ( financial reasons), but it works great, looks great.
Love the no finger print finish.
Love the no finger print finish.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Comparison
on March 9, 2026
Posted by: miller
from Wailuku, Maui
[This review was collected as part of a promotion.] This model replaces the same unit I have had for many years. I have noticed that this new unit does not make as much ice as the old unit did. The new cubes are larger and take longer to replenish. Some changes to the shelving and they seem to better and easier to clean.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features!
on March 11, 2026
Posted by: Ms.Es.
[This review was collected as part of a promotion.] This appliance was purchased and placed in my new home- I am enjoying it-
Written by a customer while visiting whirlpool.com
Customer Rating
4
on March 11, 2026
Posted by: Walter
from Garland, TX
[This review was collected as part of a promotion.] We've only had the refrigerator for a week. Bought it because it was the only refrigerator we could find in bisque color. All of our other kitchen appliances are this color. We didn't want black, white or stainless. It is a very basic unit. We've purchased an extra door shelf and main shelf. Wish it had a middle drawer for sheese and sandwich meat.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not very happy
on March 11, 2026
Posted by: Not happy
from Kansas City Missouri
[This review was collected as part of a promotion.] I bought my Whirlpool side-by-side a week ago today. There are no good instructions on how to regulate your temperature. The icemaker has Already had to be replaced and it only makes ice about every 2 to 3 hours? The Refrigerator sat at what is suggested as the ideal temperature only freezes Product. It’s so cold that when I turn it up to the ideal temperature it’s still freezing mayonnaise! My Old Frigidaire didn’t do this, but the new Frigidaire models won’t fit into the spot in my kitchen.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 16, 2026
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. We have a handy Owner Center that can help with troubleshooting information on your Refrigerator.
https://producthelp.whirlpool.com/Product_Help_Page?model=WRS315SDHZ
If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 933151.
For your convenience, we have included a link for the Cycle Guide, Quick Start Guide, and Owner's Manual:
https://s3.amazonaws.com/sm-backend-production-attachments/quick-start-guide-w11396841-revC.pdf
https://s3.amazonaws.com/sm-backend-production-attachments/owners-manual-w11484052-revE.pdf
We hope this information is helpful.
Marie Q
https://producthelp.whirlpool.com/Product_Help_Page?model=WRS315SDHZ
If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 933151.
For your convenience, we have included a link for the Cycle Guide, Quick Start Guide, and Owner's Manual:
https://s3.amazonaws.com/sm-backend-production-attachments/quick-start-guide-w11396841-revC.pdf
https://s3.amazonaws.com/sm-backend-production-attachments/owners-manual-w11484052-revE.pdf
We hope this information is helpful.
Marie Q
Written by a customer while visiting whirlpool.com