Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,806 Reviews)
Rating breakdown 6,806 reviews
5 Stars
3,214
4 Stars
1,890
3 Stars
1,060
2 Stars
296
1 Star
346
78%of customers recommend this product.
(
4,208 out of
5,376)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
5
Excellent refrigerator
on July 15, 2026
Posted by: JoJo73
[This review was collected as part of a promotion.] I love, love, love this refrigerator. I selected Whirlpool because I know it is one of the top brands. Also, they had the color I needed(bisque).
Written by a customer while visiting whirlpool.com
Customer Rating
5
New Side by Side
on July 14, 2026
Posted by: ShellyDon70
[This review was collected as part of a promotion.] The ice maker is a little noisy but overall everything is working as it should.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Extra freezer shelf
on July 10, 2026
Posted by: Lesguy
[This review was collected as part of a promotion.] Overall excellent function and good design. An additional shelf in the freezer would be helpful to keep tings neat and organized. Providing an option to purchase extra shelf would be a good idea.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Worst ever, broken at first month, no one fix it
on July 9, 2026
Posted by: Ying26
[This review was collected as part of a promotion.] This is the worst ever fridge we bought. Broken in a month. The worse part is no one come to repair! Whirlpool partner repair company cannot visit for 2 weeks, then at the day they should come to fix, they send u message saying they cannot make it and ask you to reschedule. The reschedule takes 2 weeks again! We have a fridge making crazy noise every day, no ice to use, not working and no one to come to fix it. This is brand new! Very disappointed!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Customer Care, July 10, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
For troubleshooting your refrigerator's ice and water dispenser, follow these steps:
New Installation: Allow 24 hours for ice production to begin and three days for full ice production.
Temperature Controls: If the refrigerator is too warm, adjust the controls to a colder setting to help with ice production. Wait at least 24 hours between adjustments.
Water Line: Ensure the refrigerator is connected to a cold water supply and that the 1/4" soft copper or PEX water supply line is installed correctly and has no kinks, as a kink can reduce water flow.
Water Filter: Replace the water filter every 6 months, when the indicator light comes on, or as needed. A clogged or improperly installed filter can slow ice production and water flow. Whirlpool recommends everydrop® water filters.
Flushing the System: After installing a new filter or connecting to a water source, flush the water system to remove air and excess carbon.
If you have a dispenser, dispense the amount of water recommended in the filter's instructions (often 1, 2, or 4 gallons).
If you don't have a dispenser, fill and discard three full ice containers. For more information, see How to Flush the Water System in a Refrigerator.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6420BE3GsA
Instagram: http://spr.ly/6421BE3Gs7
Live Chat: http://spr.ly/6422BE3GsC (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 984844.
We’re looking forward to hearing from you.
Jacob W.
For troubleshooting your refrigerator's ice and water dispenser, follow these steps:
New Installation: Allow 24 hours for ice production to begin and three days for full ice production.
Temperature Controls: If the refrigerator is too warm, adjust the controls to a colder setting to help with ice production. Wait at least 24 hours between adjustments.
Water Line: Ensure the refrigerator is connected to a cold water supply and that the 1/4" soft copper or PEX water supply line is installed correctly and has no kinks, as a kink can reduce water flow.
Water Filter: Replace the water filter every 6 months, when the indicator light comes on, or as needed. A clogged or improperly installed filter can slow ice production and water flow. Whirlpool recommends everydrop® water filters.
Flushing the System: After installing a new filter or connecting to a water source, flush the water system to remove air and excess carbon.
If you have a dispenser, dispense the amount of water recommended in the filter's instructions (often 1, 2, or 4 gallons).
If you don't have a dispenser, fill and discard three full ice containers. For more information, see How to Flush the Water System in a Refrigerator.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6420BE3GsA
Instagram: http://spr.ly/6421BE3Gs7
Live Chat: http://spr.ly/6422BE3GsC (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 984844.
We’re looking forward to hearing from you.
Jacob W.
Written by a customer while visiting whirlpool.com
Customer Rating
2
VERY loud fan noise
on July 7, 2026
Posted by: MateoRey1*
[This review was collected as part of a promotion.] Cools fine. occasionally it will start making a VERY loud noise near the Ice Machine that sounds like a fan rubbing up against something while it's in ice making mode.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 7, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Whirlpool® Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6421BEDfaH
Instagram: http://spr.ly/6425BEDfaz
Live Chat: http://spr.ly/6426BEDfaM (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 984049.
We’re looking forward to hearing from you.
Jacob W.
Facebook: http://spr.ly/6421BEDfaH
Instagram: http://spr.ly/6425BEDfaz
Live Chat: http://spr.ly/6426BEDfaM (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 984049.
We’re looking forward to hearing from you.
Jacob W.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not a great choice!!!
on July 6, 2026
Posted by: Nawash2001
[This review was collected as part of a promotion.] I am not sure why, but one door has a matte finish, and the other has a glossy finish. The glossy door has some dents. When the ice setting is on cubed, it still releases crushed pieces. The cup area does not accommodate a standard-size cup, so water and ice will shoot out, leaving streaks all over the front of the refrigerator. It's neither very appealing nor functional.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 6, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Whirlpool® Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Below we have some troubleshooting for your ice dispenser:
Is "Cubed Ice" selected?
Ensure "Cubed Ice" is selected on the dispenser controls.
Was "Crushed" Ice just being used?
Cubes are crushed before being dispensed, so when changing from crushed to cubed, a few ounces of crushed ice will be dispensed along with the first cubes.
Was the ice bin recently removed?
If the ice bin was recently removed the check to make sure it was properly installed. To check, remove the bin and reinstall making sure it is correctly seated.
If this does not help resolve this issue, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6421BEBTkD
Instagram: http://spr.ly/6422BEBTkE
Live Chat: http://spr.ly/6423BEBTk1 (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 982856.
We’re looking forward to hearing from you.
Jacob W.
Is "Cubed Ice" selected?
Ensure "Cubed Ice" is selected on the dispenser controls.
Was "Crushed" Ice just being used?
Cubes are crushed before being dispensed, so when changing from crushed to cubed, a few ounces of crushed ice will be dispensed along with the first cubes.
Was the ice bin recently removed?
If the ice bin was recently removed the check to make sure it was properly installed. To check, remove the bin and reinstall making sure it is correctly seated.
If this does not help resolve this issue, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6421BEBTkD
Instagram: http://spr.ly/6422BEBTkE
Live Chat: http://spr.ly/6423BEBTk1 (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 982856.
We’re looking forward to hearing from you.
Jacob W.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on July 4, 2026
Posted by: msteig
[This review was collected as part of a promotion.] Refridgerator seems pretty good but it seems like it is missing a shelf. I double checked what was included and I did receive everything but it feels like it is missing a shelf which leaves a big gap between two of the shelves.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not cold enough
on July 1, 2026
Posted by: Pretty ce
Just purchased. Have had 24 hours and fridge won’t go below 40 degrees, stays about 43-45. Whirlpool can’t send a service person till next week.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com