Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,806 Reviews)
Rating breakdown 6,806 reviews
5 Stars
3,214
4 Stars
1,890
3 Stars
1,060
2 Stars
296
1 Star
346
78%of customers recommend this product.
(
4,208 out of
5,376)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
1
on August 6, 2025
Posted by: Don't have one
[This review was collected as part of a promotion.] It is so loud when it runs. I didn't think to ask about how loud it would be. It seems to run a lot and I don't open it very much.
Response from whirlpool.comBy Branded Team, Consumer Care, August 18, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 763359
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 763359
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not pleased
on August 6, 2025
Posted by: Mdee50
[This review was collected as part of a promotion.] Very disappointed. When I use the ice feature the water dispenser comes on letting water out and it runs down the door onto the floor. Water dispenser needed a lock button in place when only using the ice dispenser.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on August 6, 2025
Posted by: Phil
[This review was collected as part of a promotion.] We are happy with our new refrigerator. The ice maker is slow at making ice.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Noisy refrigerator
on August 5, 2025
Posted by: Srini
from Tiffin IA
[This review was collected as part of a promotion.] Fridge and refrigerator are well lit. Bins are pretty good. This fridge esp the ice maker is really noisy. This fridge came with the purchase of DR Horton home purchase. Wish I could upgrade and buy a better fridge.
The ice maker and water dispenser design seems slick but not functional design. When you hold a cup, ice from dispense can fall on floor and you can accidentally activate water as well.
The ice maker and water dispenser design seems slick but not functional design. When you hold a cup, ice from dispense can fall on floor and you can accidentally activate water as well.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Dual water and ice on the door
on August 5, 2025
Posted by: Bullitt
[This review was collected as part of a promotion.] This side by side doesn't compare with our 5 yr old previous model.
WRS588FIH200. The one we have now, listed above, has 1/3 less space on the inside. Freezer shelves on this are wire vs glass, 2 storage bins inside the Refrig. Vs 3 and 1 freezer storage bin vs 2 on the previous one.
WRS588FIH200. The one we have now, listed above, has 1/3 less space on the inside. Freezer shelves on this are wire vs glass, 2 storage bins inside the Refrig. Vs 3 and 1 freezer storage bin vs 2 on the previous one.
Response from whirlpool.comBy Branded Team, Consumer Care, August 5, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case #762759
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case #762759
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Features are very simple to use.
on August 5, 2025
Posted by: scorchie
[This review was collected as part of a promotion.] I bought fridge a month ago and so far I'm very pleased with it.
Written by a customer while visiting whirlpool.com
Customer Rating
5
An excellent buy.
on August 4, 2025
Posted by: Gerry
[This review was collected as part of a promotion.] The performance of our new refrigerator has been outstanding. We really like the way the doors are balanced to practically close themselves. The roomy capacity is another strong feature. We think it was well worth the price.
Written by a customer while visiting whirlpool.com
Customer Rating
2
not happy
on August 4, 2025
Posted by: cm009
from Forest Hill, LA
[This review was collected as part of a promotion.] I am not pleased at all with this refrigerator. The ice maker makes tiny little ice cubes and it NEVER fills up the bin. The shelves in the refrigerator are too small. The one thing I do like are the door shelves. They are a good size.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 5, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 762431
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 762431
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com