Customer reviews from whirlpool.com
Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,600 Reviews)
Rating breakdown 6,600 reviews
5 Stars
3,132
4 Stars
1,830
3 Stars
1,030
2 Stars
279
1 Star
329
79%of customers recommend this product.
(
4,123 out of
5,248)
Customer Reviews for Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
3
Disappointed
on October 29, 2025
Posted by: Jane
from Austin, Tx area
[This review was collected as part of a promotion.] I am a little disappointed in my new Whirlpool refrigerator. It is smaller than my previous one and the water and ice dispenser is too small. I got the bigger ice maker which can’t even keep up with only two people in our household. I miss my 10 year old Samsung!
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on October 29, 2025
Posted by: patsyjean
from Edmond, OK
[This review was collected as part of a promotion.] We have only had it a couple of weeks but so far we like it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Skip It
on October 29, 2025
Posted by: Theo
[This review was collected as part of a promotion.] No stationary feet-rolls forward when you open the doors.
The ice dispenser area on front is too small for big cups.
The ice dispenser area does not have a grate to catch ice- so it melts & water gets all over the floor.
The ice maker makes a pitiful amount of ice.
The ice dispenser area on front is too small for big cups.
The ice dispenser area does not have a grate to catch ice- so it melts & water gets all over the floor.
The ice maker makes a pitiful amount of ice.
Response from whirlpool.comBy Branded Team, Consumer Care, October 31, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 830572
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2
Poor example of a real refrigerator/freezer!
on October 29, 2025
Posted by: Freefal541
from Colorado
[This review was collected as part of a promotion.] It's very loud when running. The led light is worthless, even in the dark. It doesn't light up the top of the cups when filling them. The seperat ice and water dispenser paddles is awkward and sets up unintended dispenses! Overall it's a major step down from my old whirlpool. Unfortunately, I had to get a replacement fast so I didn't have much choice. If you have time to shop, pass on this one..
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 31, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 830586
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 830586
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
on October 29, 2025
Posted by: Sal9
[This review was collected as part of a promotion.] This refrigerator was in the house we purchased. I was excited to have a new appliance, but the water dispenser was not working. We found out the water line behind the refrigerator had been turned off. After turning on the water line, the water dispenser continually drips. Luckily the warranty will cover the repair charges.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on October 30, 2025
Posted by: Great Product
[This review was collected as part of a promotion.] Love my refrigerator spacious love the ice maker great purchase for the value. Trusted brand
Written by a customer while visiting whirlpool.com
Customer Rating
5
review
on October 30, 2025
Posted by: Helen
[This review was collected as part of a promotion.] So far so good. So far so good. Used it less than a month. Still don't know how good it really is.
Written by a customer while visiting whirlpool.com
Customer Rating
1
on October 30, 2025
Posted by: Faulty equipment
[This review was collected as part of a promotion.] Bought a month ago and was unable to use it because it was inoperative. Had to schedule a service call and couldn’t get repaired till eight days later. Was without a refrigerator till repaired. Unacceptable! Don’t you test your appliances before they leave the factory?!! Luckily it was only a starter switch and not the compressor.
Response from whirlpool.comBy Branded Team, Consumer Care, November 4, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 831244.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com