Customer reviews from whirlpool.com
Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,605 Reviews)
Rating breakdown 6,605 reviews
5 Stars
3,136
4 Stars
1,830
3 Stars
1,031
2 Stars
279
1 Star
329
79%of customers recommend this product.
(
4,125 out of
5,250)
Customer Reviews for Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
3
Not a great ice/water design
on August 22, 2025
Posted by: Earth_baby
[This review was collected as part of a promotion.] I was so excited to get my first ice/water in the door refrigerator. Unfortunately, I get them at the same time. Everytime I go to get ice, the glass presses them both and water goes everywhere. Terrible design. The inside is ok, I don't dislike features, although top is frozen, bottom is significantly warmer. I learned where the temp changes and store accordingly.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
greatness with on small imperfection.
on August 24, 2025
Posted by: MJ44
from Summerfield, Fl
[This review was collected as part of a promotion.] I am so happy with my new refrigerator, pleasantly surprised how much room I have in it. Easy to use controls. The only flaw is the design of the caps on the bottom of the door on each side looks like a square box with a hole, just does't give it a finished look. The performance is the important part and it performs great!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
on August 24, 2025
Posted by: None
[This review was collected as part of a promotion.] We purchased the same model one year ago. The ice maker motor became EXTREMELY loud and the warranty had expired. Wasn't cost effective to have repaired. Our new unit is fine except the ice maker is also loud while operating.v
Written by a customer while visiting whirlpool.com
Customer Rating
4
Keeps your food fresh longer
on August 24, 2025
Posted by: Fridge
from San Antonio, Texas
[This review was collected as part of a promotion.] The refrigerator was one of the appliances chosen by my builder for my new home. It was a great choice, vegetables and fruit stay fresh longer and you love milk like I do… let me just say, it is crisp and icy cold. I would have love this refrigerator to have more space but overall a great appliance to have.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Fridge Design
on August 25, 2025
Posted by: Jen76
[This review was collected as part of a promotion.] I purchased the refrigerator and really like it. I especially love the design of the water/ice dispenser. It’s great for filling water bottles without making a mess.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Lowered Standards workmanship
on August 25, 2025
Posted by: Opal Rentals
[This review was collected as part of a promotion.] I bought it July 1, 2025( a month ago) and the ice maker stopped dispensing ice. I bought the same model 3 years ago for my rental and had no problems, which why I decided to go with the same one for this rental property. Apparently the brand changed quality products within 3 years. Additionally it is very loud.
Response from whirlpool.comBy Branded Team, Consumer Care, August 26, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 782742.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
on August 25, 2025
Posted by: Stephen
from Red Lion, Pa
[This review was collected as part of a promotion.] Everything is working good so far. The water dispenser and the ice dispenser are separated from front (water) to back (ice) which can easily dispense water on the floor, also ice cubes randomly drop out of the ice maker from time to time landing on the floor leaving water puddles.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Lemon
on August 25, 2025
Posted by: Cowboys fan!
from Belmont, NC
Ice maker will not make enough ice in 24 hour period. Repairman was sent out 4 times and couldn’t repair the problem. Try to claim excessive use of ice but can only fill up 1 30 ounce cup and 2 16 ounce cups per day.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 26, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 783116.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 783116.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com