Customer reviews from whirlpool.com
Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,606 Reviews)
Rating breakdown 6,606 reviews
5 Stars
3,136
4 Stars
1,830
3 Stars
1,032
2 Stars
279
1 Star
329
79%of customers recommend this product.
(
4,125 out of
5,251)
Customer Reviews for Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
5
Great appliance
on July 21, 2025
Posted by: Rho792
[This review was collected as part of a promotion.] It stores food nicely and temperature pretty consistent
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent unit. Keeps food properly refrigerated
on July 21, 2025
Posted by: Calix49
from Hialeah Gardens Fl
[This review was collected as part of a promotion.] Have had it for only 7 days. So far so good. We are very pleased with its performance de.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
on July 21, 2025
Posted by: Jan S
[This review was collected as part of a promotion.] It is noisy when some motor kicks on. Needs another shelf and more options where to place them .
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Would not buy this brand again.
on July 21, 2025
Posted by: DLD1
from Omaha, NE
[This review was collected as part of a promotion.] I bought this a few months ago. The installers noticed the door did not close properly at the time and took photos. In the morning the door appeared to closed properly, but the door would swing completely open and would make a hard knock and rattle the refrigerator. The door cannnot be adjusted to open a designated depth. The ice maker went on the blink and froze up. The ice make had a small tube near the ice make attached with a plastic strap. The line had to be thawed out and the lever for dumping the ice continues to get stuck and will not dump the ice. The door handles are not even on top and the installer was unable to correct it. The only good thing is that the temperature is set to handle the food well.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 22, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 755019
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Super spacious
on July 22, 2025
Posted by: Lily
from Kissimmee
[This review was collected as part of a promotion.] Purchased for my new home it’s just perfect. Works great and with just the space we needed.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Sleek with great features
on July 22, 2025
Posted by: Kris18
from Lubbock,TX
[This review was collected as part of a promotion.] We got this refrigerator in our new home and love it! Lots of space and the water/ice on the front is very convenient!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
on July 22, 2025
Posted by: Mary Lynn
[This review was collected as part of a promotion.] So far, the water tastes like plastic, I have told them I am missing one of the glass trays, and I am 72 and cannot hardly get through to a customer representative. When I do, they sens my call to someone else and I waited for 30 minutes, then just gave up! You need to do better, especially for your senior customers!
Response from whirlpool.comBy Branded Team, Consumer Care, July 23, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 755748
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not off to a great start.
on July 22, 2025
Posted by: TV513
from FAIRFIELD, OH
[This review was collected as part of a promotion.] To be honest, I'm a bit disappointed. It is louder than I expected, certainly louder than my previous frig. Also disappointed that I had to align the doors, presumably due to the weight of te food in refrerater door. I've already had the icemaker freeze up.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 23, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 755931
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 755931
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com