Customer reviews from whirlpool.com
Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,621 Reviews)
Rating breakdown 6,621 reviews
5 Stars
3,141
4 Stars
1,837
3 Stars
1,034
2 Stars
279
1 Star
330
79%of customers recommend this product.
(
4,131 out of
5,259)
Customer Reviews for Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
4
Great buy
on December 28, 2024
Posted by: JudyM
from Tennessee
[This review was collected as part of a promotion.] I love my new refrigerator! The only thing I would like different would be to have another drawer instead of just two.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
i HOPE I MADE THE RIGHT CHOICE OF REFRIGERATOR
on December 28, 2024
Posted by: jlc#76
[This review was collected as part of a promotion.] I NOTICED THE REFRIGERATOR RUNNING 90% OF THE TIME /
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on December 28, 2024
Posted by: Rich
[This review was collected as part of a promotion.] My only complaint is not to happy with the 2 separate push latches for water and ice I can’t put a big cup in to get ice the cup catches the water latch I have to use a smaller cup fill it and pour into my bigger cup
Written by a customer while visiting whirlpool.com
Customer Rating
4
Happy with my upgrade
on December 28, 2024
Posted by: LadyTatum
from Atlanta Ga
[This review was collected as part of a promotion.] We bought this appliance a month ago and absolutely love it. The only thing I would change is the position of the ice and water levers. I have had water shoot all over the floor a few times while trying to get ice even when I am being careful
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Save your sanity
on December 28, 2024
Posted by: Disappointed
from Florida
By far the worst refrigerator I have ever owned. Even worse that what I was provided in apartments.
Every time I see this on sale at a store I cringe thinking people may buy it. Finally decided to write a review.
Does not cool evenly - things freeze one day and thaw the next.
Ice line freezes up.
Ice crushes when it should not and sends pieces all over the place.
Ice cubes drop out randomly, even overnight when not touched.
Ice cubes get clogged in dispenser.
Water dispenser is located in such a poor spot that you hit it often when trying to get ice.
Dispensing area is not tall or deep enough for most cups.
Every time I see this on sale at a store I cringe thinking people may buy it. Finally decided to write a review.
Does not cool evenly - things freeze one day and thaw the next.
Ice line freezes up.
Ice crushes when it should not and sends pieces all over the place.
Ice cubes drop out randomly, even overnight when not touched.
Ice cubes get clogged in dispenser.
Water dispenser is located in such a poor spot that you hit it often when trying to get ice.
Dispensing area is not tall or deep enough for most cups.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 31, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 649001.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrible product, ice maker never works
on December 28, 2024
Posted by: Bk12
from Daytona FL
Horrible spacing. Weird shelves that hold nothing. Ice maker never works. Constantly run out of ice for no reason. Ice maker continually leaks water. Very cheap. Do not buy!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 31, 2024
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #649128.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #649128.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features and attractive refrigerator.
on December 29, 2024
Posted by: Roger
[This review was collected as part of a promotion.] Great shelving and interior visibility. Attractive exterior fingerprint resistance surface. Would buy the same one again. Shelving is efficient and flexible. Ice maker is improved and water tastes really good.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Frig purchased 2 months
on December 29, 2024
Posted by: LB2024
[This review was collected as part of a promotion.] It's working fine but would have preferred bottom freezer as freezer section a little narrow/small
Written by a customer while visiting whirlpool.com