Customer reviews from whirlpool.com
Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,624 Reviews)
Rating breakdown 6,624 reviews
5 Stars
3,143
4 Stars
1,838
3 Stars
1,034
2 Stars
279
1 Star
330
79%of customers recommend this product.
(
4,131 out of
5,259)
Customer Reviews for Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
1
Very Poorly Designed Refrigerator
on September 11, 2024
Posted by: Average Nobody
Worst designed refrigerator that I have ever owned. The placement of the water directly in front of the ice dispenser in the door is a big mistake. It drips water down the front of the door every time it's used. Because the opening for the cups is so small, you have to tilt your cup to get ice. However the water lever is directly in front of the ice lever, so half the time you hit the water lever when getting ice and it sprays everywhere because the cup and you hand are under it. Expect to get you body and the floor soaked. In general they should have made the opening large enough to fit a large tumbler type cup below the dispensers and put the dispensers side by side. The ice maker is not the standard half cylinder shaped cubes that dump to the side. The cubes are shaped like a standard manual fill and dump cube tray, and they dump directly below the tray. This causes the ice maker to shut down when the bin is only about 1/3 full. You don't get a very large capacity for ice cubes on hand, and the empty bin takes up a large portion of the freezer. The controls on the refrigerator are mounted on the side of the top shelf, which means that 2-3 inches of the top shelf can not be used as the controls are in the way. The shelfs are not adjustable and are height limiting. You can not fit a standard 2 liter soda bottle on the top shelf. As far as I'm concerned the top shelf is the most used shelf by adults and its design limits its use.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 12, 2024
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 591732.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 591732.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Example: No leveling feet
on September 12, 2024
Posted by: Suep
[This review was collected as part of a promotion.] My main complaint is that this model does not have leveling feet so every time the refrigerator/freezer doors are opened/closed, the refrigerator rolls forward/backward. I would not have chosen this model had I been aware of this beforehand. Because of this, there is a creaking sound whenever the doors are opened/closed which is annoying.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Looks nice but loud
on September 12, 2024
Posted by: Rva consumer
from Powhatan, va
[This review was collected as part of a promotion.] Looks nice, but has the loudest compressor of any refrigerator I've owned. It runs constantly and took two days before I heard it cut off for the first time. I bought it because I have confidence in whirlpool, but I'm truly concerned that this is a sign it will fail prematurely. Maybe it's just new technology, but I like quieter units that ran less if that's the case. I wouldn't buy this until again.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 13, 2024
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 591939.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 591939.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Very simple and basic
on September 12, 2024
Posted by: Dawn
from Council Bluffs, Iowa
[This review was collected as part of a promotion.] If you're looking for simplistic, it's a pretty basic fridge. There's no meat/cheese drawer. The shelves are fixed and can't be adjusted up or down. But overall, it's fine.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Large sound of Refrigerator running
on September 13, 2024
Posted by: Govi
[This review was collected as part of a promotion.] The refrigerator has lots of sounds when the compressor starts. Informed to Whirlpool customer support team. They sent the technician twice but still the issue of large sound of refrigerator running is not solved,
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 13, 2024
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 592376.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 592376.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Doesn't make enough ice
on September 13, 2024
Posted by: Thirsty
[This review was collected as part of a promotion.] We bought this a few months ago. It cools nicely, but the icemaker really doesnt make much ice. The ice falls out of the tray directly under the arm that tells the machine its full so if you dont push the ice away, it stops making more. Poor design in my opinion.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Very pleased!
on September 14, 2024
Posted by: JanetF
[This review was collected as part of a promotion.] Purchase this refrigerator a couple of weeks ago and am very pleased. Love the bright LED lights inside both fridge and freezer. The different configuration inside of the shelves, bins and door shelves is taking a little getting used to. I miss the deli/cheese drawer but appreciate the large door shelves. My only issue is that when it is running to cool it is louder than my former refrigerators but hopefully I can get used to that.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on September 14, 2024
Posted by: Nany
[This review was collected as part of a promotion.] I bought this when I bought the house 1 yr ago today and I still love my refrigerator.
Written by a customer while visiting whirlpool.com