Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,806 Reviews)
Rating breakdown 6,806 reviews
5 Stars
3,214
4 Stars
1,890
3 Stars
1,060
2 Stars
296
1 Star
346
78%of customers recommend this product.
(
4,208 out of
5,376)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
5
Great space, has the space we need,
on September 24, 2025
Posted by: serge
[This review was collected as part of a promotion.] We are very pleased with the new fridge. Everything is working well. My only suggestion would be to have a larger tray under the water and ice.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great features
on September 24, 2025
Posted by: Ashilee
[This review was collected as part of a promotion.] I have enjoyed the refrigerator thus far. I love the space
Written by a customer while visiting whirlpool.com
Customer Rating
3
No leveling feet on wheels
on September 24, 2025
Posted by: Tom256
[This review was collected as part of a promotion.] Cant stop unit from rolling on floor when open door. Manuals do not talk much about leveling feet just about leveling doors. Looked online and it appears there should be adjustable leveling feet. Pulled off grille and these were not present. I received no leveling feet with this unit on the front wheels, Went online and saw I was not the only one. Had to modify rubber stoppers to put in front and behind - idea from online.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirlpool side by side
on September 23, 2025
Posted by: Smoothman
[This review was collected as part of a promotion.] Am happy that it does it's job. Plenty of space both freezer and fridge. Stays cold at temperature set for. Happy Happy 😊
Written by a customer while visiting whirlpool.com
Customer Rating
3
Looks Sleek, But Functionality Falls Short
on September 23, 2025
Posted by: Teresa
from Texas
[This review was collected as part of a promotion.] This fridge has a few frustrating design flaws that make it hard to recommend. The doors swing wide open on their own once you pull them, which feels like they could eventually wear out or even break off. The inside door shelves don’t feel very sturdy either, and since the doors swing so hard, you naturally grab the shelves to stop them, which doesn’t inspire much confidence in their durability.
Another issue is how easily the doors show fingerprints; you have to constantly wipe them down to keep them looking clean. The water and ice dispenser is also poorly designed: whenever I try to get ice, I accidentally press the water dispenser at the same time, which leaves water all over the floor (and myself).
For the price, I expected better build quality and design. It does the job of cooling, but the everyday experience of using it is disappointing.
Another issue is how easily the doors show fingerprints; you have to constantly wipe them down to keep them looking clean. The water and ice dispenser is also poorly designed: whenever I try to get ice, I accidentally press the water dispenser at the same time, which leaves water all over the floor (and myself).
For the price, I expected better build quality and design. It does the job of cooling, but the everyday experience of using it is disappointing.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
OK product
on September 22, 2025
Posted by: Snow and ice
[This review was collected as part of a promotion.] We needed a new refrigerator, didn't have time to wait for an order and this one was in stock. It needs another shelf or cheese and cold cuts drawer. Had we had the time to wait and if it had been in stock, we would have purchased the next model up.
It took quite a while for both the refrigerator and freezer to reach the "safe" zones and don't go any colder. Ice cream stays soft.
I was much happier with my previous fridge/freezer which was the same type.
The one improvement is the separate water and ice dispenser levers.
It took quite a while for both the refrigerator and freezer to reach the "safe" zones and don't go any colder. Ice cream stays soft.
I was much happier with my previous fridge/freezer which was the same type.
The one improvement is the separate water and ice dispenser levers.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very convenient water and ice cube dispensers.
on September 22, 2025
Posted by: Bobm
[This review was collected as part of a promotion.] Good price and good value. I like the features, looks and convenience it provides.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
loud and drippy
on September 22, 2025
Posted by: darman
[This review was collected as part of a promotion.] evaporator fan very loud
water dispenser constantly drips
water dispenser constantly drips
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 23, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 804674.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 804674.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com