Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
2
Poor example of a real refrigerator/freezer!
on October 29, 2025
Posted by: Freefal541
from Colorado
[This review was collected as part of a promotion.] It's very loud when running. The led light is worthless, even in the dark. It doesn't light up the top of the cups when filling them. The seperat ice and water dispenser paddles is awkward and sets up unintended dispenses! Overall it's a major step down from my old whirlpool. Unfortunately, I had to get a replacement fast so I didn't have much choice. If you have time to shop, pass on this one..
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 31, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 830586
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 830586
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Skip It
on October 29, 2025
Posted by: Theo
[This review was collected as part of a promotion.] No stationary feet-rolls forward when you open the doors.
The ice dispenser area on front is too small for big cups.
The ice dispenser area does not have a grate to catch ice- so it melts & water gets all over the floor.
The ice maker makes a pitiful amount of ice.
The ice dispenser area on front is too small for big cups.
The ice dispenser area does not have a grate to catch ice- so it melts & water gets all over the floor.
The ice maker makes a pitiful amount of ice.
Response from whirlpool.comBy Branded Team, Consumer Care, October 31, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 830572
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
on October 29, 2025
Posted by: Sal9
[This review was collected as part of a promotion.] This refrigerator was in the house we purchased. I was excited to have a new appliance, but the water dispenser was not working. We found out the water line behind the refrigerator had been turned off. After turning on the water line, the water dispenser continually drips. Luckily the warranty will cover the repair charges.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on October 29, 2025
Posted by: patsyjean
from Edmond, OK
[This review was collected as part of a promotion.] We have only had it a couple of weeks but so far we like it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Disappointed
on October 29, 2025
Posted by: Jane
from Austin, Tx area
[This review was collected as part of a promotion.] I am a little disappointed in my new Whirlpool refrigerator. It is smaller than my previous one and the water and ice dispenser is too small. I got the bigger ice maker which can’t even keep up with only two people in our household. I miss my 10 year old Samsung!
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great brand
on October 29, 2025
Posted by: Gj0316
[This review was collected as part of a promotion.] Bought this as a replacement to a brand that was cheaper for me at the time. It’s true that you get what you pay for. This refrigerator far exceeds our previous purchase and we are so thankful we made the change.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
on October 28, 2025
Posted by: Geri
[This review was collected as part of a promotion.] Smaller than I thought. Wish there were more shelves for storage. Kind of noisy. Had to have it repaired. The temperature control had to be replaced.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not my favorite
on October 28, 2025
Posted by: Reddoor
[This review was collected as part of a promotion.] I purchased all new Whirlpool appliances and so far they have all performed fine. Since this review is for the refrigerator I’ll limit my comments to just that appliance which is probably my least liked of all the appliances. (I can’t speak to the gas range as I have yet to have it connected to propane.) The refrigerator has a couple of shortcomings which should be addressed by the manufacturer. Most annoying is the sound level when the compressor comes on. I don’t think I’ve heard a refrigerator that makes as much noise. I don’t know if this is caused by fasteners not being properly installed, a lack of insulation or a faulty compressor. Or perhaps that’s just the way Whirlpool makes them. Secondly, the refrigerator door swings so far when opened that it will bang into a nearby wall if not held back. It would be nice to have some kind of adjuster on the doors to control how far they open. Lastly, while it has deep drawers it would be nice to also have a couple of shallow drawers.
Written by a customer while visiting whirlpool.com