Customer reviews from whirlpool.com
Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,638 Reviews)
Rating breakdown 6,638 reviews
5 Stars
3,147
4 Stars
1,844
3 Stars
1,036
2 Stars
280
1 Star
331
79%of customers recommend this product.
(
4,138 out of
5,268)
Customer Reviews for Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
3
Disappointed
on September 30, 2023
Posted by: JoeG
from Bonita Springs, FL
[This review was collected as part of a promotion.] It’s a nice looking unit with plenty of room. I am disappointed with how noisy the refrigerator is. There is a constant hum that is resonating out of the new fridge that can be heard in every room in my house.
I would not recommend purchasing this product.
I would not recommend purchasing this product.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Unhappy Customer
on October 1, 2023
Posted by: Franlex
from Lexington KY
[This review was collected as part of a promotion.] The refrigerator function okay but the overall construction is flimsy. Too much movement when doors are opened and closed but overall it works okay. The freezer is the problem. The ice shoots out of the door like a rocket, hard enough to break a fragile glass. It also randomly spits out ice cubes that land on the floor or form pools in the door that melt a sling water when the freezer door is opened. It also sprays fine frost
When the door is opened. I have never been this dissatisfied with an appliance.
When the door is opened. I have never been this dissatisfied with an appliance.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 5, 2023
Hello Franlex
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case # 404945.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case # 404945.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great replacement for our 20 year old refrigerator
on October 1, 2023
Posted by: Mike
from Wisconsin
[This review was collected as part of a promotion.] I have only had for a couple of weeks, but is working awesome and will hopefully last a long time, like our old Whirlpool (Roper) with the same basic features.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
New refrigerator
on October 1, 2023
Posted by: Jazz1
from Pittsburgh
[This review was collected as part of a promotion.] Works well so far but it is brand new so we will see down the road more
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Looks great and has lots of space
on October 1, 2023
Posted by: KisstheCook
from San Antonio, TX
[This review was collected as part of a promotion.] This refrigerator looks very nice in our kitchen. The fingerprintless stainless steel is so easy to keep clean. The inside has plenty of space for all our groceries. The ice dispenser is considerably more quiet than our last fridge and the filtered water saves us money on buying bottled water.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works for our needs
on October 1, 2023
Posted by: Main
from Middleburg , fl
[This review was collected as part of a promotion.] Only quirk is ice machine backs up in chute melts and fills water tray gets floor wet
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
The ice got stuck twice. Why. Alls well except th
on October 2, 2023
Posted by: Bert
from Chattanooga, TN 37405
[This review was collected as part of a promotion.] Alls well except the ice getting stuck. Enough space for all the food.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
HORRIBLE ice maker design
on October 3, 2023
Posted by: kmath
I think a middle school STEM class could design a better ice maker than the one in this refrigerator, or maybe they did design it. The ice stops working often. I have to unplug and then reset it. When it does work, it traps ice cubes in the chute and leaks all over the floor. It will not balance. The door flys open on one side and hits the counter unless you hold on to it. A really horrible design overall, which is too bad, because the space is actually nice.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 9, 2023
Thank you for sharing your insights with us, kmath. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 406483.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com