Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
1
Troubling
on November 17, 2025
Posted by: lealea83
from Fort Worth, Texas
We’ve had this fridge for about 15 months. The ice machine makes a super loud sound often. A technician came to check it and said the ice builds up in the back and that’s what causes the sound. We have been woken up in the middle night by the loud sound and we have to disconnect the fridge. Luckily we have a deep freezer otherwise, our frozen food would have gone to waste.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 20, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 841812
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 841812
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Perfect for our Home
on November 17, 2025
Posted by: Rena90
from Charlotte,NC
[This review was collected as part of a promotion.] This refrigerator came with the new house I purchased in April. It does exactly what we need it to do. It may seem simple but the fact the water dispenser sits further out than the ice dispenser just makes sense.....my children likes to fill these large bottles of water before their sport activities and they don't have to worry about spilling water when their finished filling.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great fit for me looks great
on November 16, 2025
Posted by: Sgmiami
from Miami
[This review was collected as part of a promotion.] After searching for all brands decided on whirlpool no regrets
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice size
on November 16, 2025
Posted by: Leonacw
from Chickamauga, Georgia
[This review was collected as part of a promotion.] I bought this a month ago to replace one that had been leaking for 5 years. Although it was still running well, some parts had broken. This one has a nice, bright light, smooth opening and closing doors. It is a good size though slightly smaller than my last one. Hope it lasts a long time. I chose Whirlpool because my dishwasher is a Whirlpool and has cleaned well for a long time.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice refrigerator
on November 16, 2025
Posted by: IESKIP
from Venice Florida
[This review was collected as part of a promotion.] Plenty of room inside. Sturdy and quiet. Easy to install.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Looks great!
on November 16, 2025
Posted by: M.H B
from Granbury
[This review was collected as part of a promotion.] The finish on the door is beautiful, the capacity is generous and the icemaker makes nice sized crushed ice.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Fridge
on November 16, 2025
Posted by: Pasta
[This review was collected as part of a promotion.] Ice maker has been broke ever since day one. They don't make 'em like they used to
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 20, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator.
If your side-by-side refrigerator isn't making ice, check these common issues:
1. Ice Maker Operation:
Is it ON? Ensure the power switch/shut-off arm is in the "ON" or down position.
Reset: If production stops, try a reset: press the dedicated reset button, or unplug the entire refrigerator for 60 seconds.
Caution: An off but connected ice maker can cause buzzing, excessive cold, or freezing food.
2. Ice Not Dispensing:
If the mold is full but not dumping, the mechanism may be jammed. Reset the refrigerator (unplug for 60 seconds) and allow a few hours to monitor production.
3. Installation/Door Issues (New or Serviced Units):
Door Alignment: Doors must be installed correctly and close completely to ensure a proper seal.
Hinge Connections: Check the bottom freezer door hinge for pinched, crimped, or disconnected water tubing or wiring.
4. Temperature Controls:
Ice production slows or stops if the freezer is too warm. Adjust the freezer control one setting colder and wait 24 hours before checking or making further changes.
5. Water Pressure:
Low pressure causes slow dispensing, small/misshapen/hollow cubes, or no ice. Optimal pressure is essential. Reverse osmosis (RO) systems may require additional components.
6. Water Line Installation:
Supply: Connect to cold water only using 1/4" copper or PEX tubing.
Service Loop: Ensure there is extra coiled tubing ("service loop") behind the unit for service access.
Kinks: Inspect the entire water line for kinks or pinches, especially near the wall/unit, and straighten them.
7. Water Filter:
Replace: Change the Whirlpool filter every 6 months, when the indicator light is on, or if flow decreases.
Impact: A clogged filter restricts water flow and pressure, leading to low ice production and slow dispensing. Use genuine everydrop® filters.
8. Flushing:
After filter replacement or installation, flush the water system (typically 1-4 gallons) to remove air and carbon fines. Trapped air can cause sputtering, small ice, or cloudy water.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 841193
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator.
If your side-by-side refrigerator isn't making ice, check these common issues:
1. Ice Maker Operation:
Is it ON? Ensure the power switch/shut-off arm is in the "ON" or down position.
Reset: If production stops, try a reset: press the dedicated reset button, or unplug the entire refrigerator for 60 seconds.
Caution: An off but connected ice maker can cause buzzing, excessive cold, or freezing food.
2. Ice Not Dispensing:
If the mold is full but not dumping, the mechanism may be jammed. Reset the refrigerator (unplug for 60 seconds) and allow a few hours to monitor production.
3. Installation/Door Issues (New or Serviced Units):
Door Alignment: Doors must be installed correctly and close completely to ensure a proper seal.
Hinge Connections: Check the bottom freezer door hinge for pinched, crimped, or disconnected water tubing or wiring.
4. Temperature Controls:
Ice production slows or stops if the freezer is too warm. Adjust the freezer control one setting colder and wait 24 hours before checking or making further changes.
5. Water Pressure:
Low pressure causes slow dispensing, small/misshapen/hollow cubes, or no ice. Optimal pressure is essential. Reverse osmosis (RO) systems may require additional components.
6. Water Line Installation:
Supply: Connect to cold water only using 1/4" copper or PEX tubing.
Service Loop: Ensure there is extra coiled tubing ("service loop") behind the unit for service access.
Kinks: Inspect the entire water line for kinks or pinches, especially near the wall/unit, and straighten them.
7. Water Filter:
Replace: Change the Whirlpool filter every 6 months, when the indicator light is on, or if flow decreases.
Impact: A clogged filter restricts water flow and pressure, leading to low ice production and slow dispensing. Use genuine everydrop® filters.
8. Flushing:
After filter replacement or installation, flush the water system (typically 1-4 gallons) to remove air and carbon fines. Trapped air can cause sputtering, small ice, or cloudy water.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 841193
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrible. So cheap!
on November 16, 2025
Posted by: Disgusted! Such crap.
from Oklahoma City
[This review was collected as part of a promotion.] I bought this a month ago. Came home to a huge leak from the ice maker internal line which had been broken but stuffed back in. I imagine when it was manufactured. Caused the cork flooring to buckle so the kitchen so it's ruined and will have to be replaced. Handles on the front are crooked and cannot be adjusted.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 20, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 841079
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com