Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
5
Great Refridgerator
on November 19, 2025
Posted by: Fatseller
from Greers Ferry, AR
[This review was collected as part of a promotion.] I just received this refrigerator last week, but we love it so far.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Poor ice maker
on November 19, 2025
Posted by: Exponential
from South
[This review was collected as part of a promotion.] I bought this refrigerator a couple of weeks ago and have been EXTREMELY disappointed with the water dispenser and the ice maker. Barely any water comes out and I only get about 2-3 cups of ice every day. Everything else seems to work ok but those 2 things are a deal breaker. The Whirlpool dryer I bought 6 months ago has issues too. No more Whirlpool for this household. Too expensive for such poor quality.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great appliance
on November 18, 2025
Posted by: Qaswah59
from N Y State 206
[This review was collected as part of a promotion.] I bought it a month ago and loved it very much. Lots of room inside for storage.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Noisy!
on November 18, 2025
Posted by: DeeD444
from Tomball, Texas
[This review was collected as part of a promotion.] I have always been a die-hard Whirlpool fan, however not anymore. New refrigerator kept humming; it can be heard in the next room. Repair man replaced the evaporator fan motor, but when humming continued, he said it was just the refrigerator and that Whirlpool would not do anything else, because technically, the refrigerator is working.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 21, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 842980
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 842980
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice look
on November 18, 2025
Posted by: Lemnos
from Florida
[This review was collected as part of a promotion.] This fridge has ice cubes and water and is very quiet. Would like to replace my other fridge with this model as well.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
who cares
on November 17, 2025
Posted by: dumber
from usa
[This review was collected as part of a promotion.] gift for a being a nice personmmmmmmmmmmmmmmmmmmmmmmmmm
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great price for side by side with water and ice.
on November 17, 2025
Posted by: Raybac
from The Villages, FL
[This review was collected as part of a promotion.] Very good fridge. A bit louder than my last one but not bad
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Continued Disappointment!
on November 17, 2025
Posted by: *TRH
from Tucson, AZ
[This review was collected as part of a promotion.] Ongoing issues with the ice and water dispenser. Ice cubes will unknowingly get caught in the dispenser and then melt, causing water to run down the front of the freezer door and onto the floor! This is nit only ruining the stainless steel door due to hard water (which obviously isn’t being addressed with the water filter that is changed at recommended intervals) but is now ruining the tile floor and has caused a slipping hazard!
Also, food items placed on the top shelf of the refrigerator closest to the freezer side freeze, despite the refrigerator being set at the “Ideal” temperature setting.
Also, food items placed on the top shelf of the refrigerator closest to the freezer side freeze, despite the refrigerator being set at the “Ideal” temperature setting.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 20, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator.
If food is freezing in your refrigerator section, check these essential areas for proper temperature balance:
1. The Ice Maker
An active ice maker without a water supply can cause the refrigerator to over-cool, leading to frozen food, especially in the crisper drawers. Ensure the ice maker is OFF or connected. A power cycle or reset may resolve minor glitches.
2. Temperature Controls
A freezer set too cold (below the factory default of 0°F) often makes the refrigerator too cold. Set the refrigerator to 37°F and the freezer to 0°F. Wait 24 hours after any adjustment for stabilization.
3. Airflow and Vents
Cool air from the freezer enters the refrigerator through vents. Blocked vents or items placed directly in the cold air path (the "Freeze Zone") will cause freezing. Clear all vents and avoid placing sensitive items like milk near the air stream.
4. "Fast Cool" Feature
The temporary "Fast Cool" or "Quick Chill" feature, if left on, can overcool the section. Check your control panel to ensure this mode is disabled.
5. Thermostat Sensor
If the temperature sensor is blocked by food, it incorrectly reads the air temperature, causing the compressor to run too long and resulting in freezing. Ensure there is approximately 2 inches of clear space around the sensor.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 841811
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator.
If food is freezing in your refrigerator section, check these essential areas for proper temperature balance:
1. The Ice Maker
An active ice maker without a water supply can cause the refrigerator to over-cool, leading to frozen food, especially in the crisper drawers. Ensure the ice maker is OFF or connected. A power cycle or reset may resolve minor glitches.
2. Temperature Controls
A freezer set too cold (below the factory default of 0°F) often makes the refrigerator too cold. Set the refrigerator to 37°F and the freezer to 0°F. Wait 24 hours after any adjustment for stabilization.
3. Airflow and Vents
Cool air from the freezer enters the refrigerator through vents. Blocked vents or items placed directly in the cold air path (the "Freeze Zone") will cause freezing. Clear all vents and avoid placing sensitive items like milk near the air stream.
4. "Fast Cool" Feature
The temporary "Fast Cool" or "Quick Chill" feature, if left on, can overcool the section. Check your control panel to ensure this mode is disabled.
5. Thermostat Sensor
If the temperature sensor is blocked by food, it incorrectly reads the air temperature, causing the compressor to run too long and resulting in freezing. Ensure there is approximately 2 inches of clear space around the sensor.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 841811
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com