Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,806 Reviews)
Rating breakdown 6,806 reviews
5 Stars
3,214
4 Stars
1,890
3 Stars
1,060
2 Stars
296
1 Star
346
78%of customers recommend this product.
(
4,208 out of
5,376)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
3
Basic Side by Side
on March 17, 2026
Posted by: Ukeman
from Parachute, Colorado
[This review was collected as part of a promotion.] I bought this as a replacement for my 18 year old GE that had finally decided to die. While it is pretty nice for a mid range appliance there are some shortcomings.
1. No under shelf drawers. I had to purchase an aftermarket drawer that clips on under the shelf for ease of access. The bottom drawers are low and not very convenient.
2: No humidity control on the drawers. my old GE had this feature which made it easier to have a dry storage drawer.
3. No drawer temp control. Another feature my GE had that enabled me to control the temp of the bottom drawer as it can get colder than the rest of the box.
4. It has developed a loud buzzing noise while running. I had to open a warranty case for this noise. Turns out that the cold air circulation fan in the freezer compartment has developed this issue where as it runs it get louder and louder. The fan is mounted with clip in mounts to the bracket holding it with is not stable and doesn't seem very sturdy. I haven't gotten the parts replaced yet but am unsure if this will be a lasting repair. Why wasn't a screw based mounting with rubber vibration isolation used? Ease of assembly at the cost of reliable noise and vibration reduction.
5. Ice and water controls. The water dispenser actuator switch is in front of the ice dispenser actuator. If you aren't really careful when using the ice dispenser, you my trigger the water dispenser and then water streams out over the front of the freezer door and sometimes a poorly place pant leg or worse a bare leg. My old GE had the water and ice dispensers through the door as well but side by side. much more user friendly.
1. No under shelf drawers. I had to purchase an aftermarket drawer that clips on under the shelf for ease of access. The bottom drawers are low and not very convenient.
2: No humidity control on the drawers. my old GE had this feature which made it easier to have a dry storage drawer.
3. No drawer temp control. Another feature my GE had that enabled me to control the temp of the bottom drawer as it can get colder than the rest of the box.
4. It has developed a loud buzzing noise while running. I had to open a warranty case for this noise. Turns out that the cold air circulation fan in the freezer compartment has developed this issue where as it runs it get louder and louder. The fan is mounted with clip in mounts to the bracket holding it with is not stable and doesn't seem very sturdy. I haven't gotten the parts replaced yet but am unsure if this will be a lasting repair. Why wasn't a screw based mounting with rubber vibration isolation used? Ease of assembly at the cost of reliable noise and vibration reduction.
5. Ice and water controls. The water dispenser actuator switch is in front of the ice dispenser actuator. If you aren't really careful when using the ice dispenser, you my trigger the water dispenser and then water streams out over the front of the freezer door and sometimes a poorly place pant leg or worse a bare leg. My old GE had the water and ice dispensers through the door as well but side by side. much more user friendly.
The appliance seems to be functional. I don't feel it will last more than 7 to 10 years. It is a fair value for the money.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Refrigerator
on March 16, 2026
Posted by: Kid dynamo
from Tyler, tx
[This review was collected as part of a promotion.] Bought it a month ago, does Great, I wish the icemaker was quicker, but I do like the cubes it makes.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great function
on March 16, 2026
Posted by: Luisc
from Conroe tx
[This review was collected as part of a promotion.] I buy this 2 weeks ago and i love it, the size and design are perfect
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Does the Job
on March 15, 2026
Posted by: 9843
from Arizona
[This review was collected as part of a promotion.] Pretty average refrigerator it does the job the space is decent. One thing I do not like is the ice/water dispenser I find the lip of my cup frequently hitting the waterspout and shooting water down the front of the refrigerator. Also, I feel like the ice maker should produce ice quicker.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Worst refrigerator I’ve ever had
on March 15, 2026
Posted by: Laura bell
from New Smyrna beach in Florida
[This review was collected as part of a promotion.] This came with the purchase of the house and it was probably the cheapest one that they could find. No room for hardly anything
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 18, 2026
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #935314.
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #935314.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent Refrigerator
on March 15, 2026
Posted by: mark1717
from Cypress, TX
[This review was collected as part of a promotion.] Just what I needed to replace my old Whirlpool. New model is improved,
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features. Limited capacity. Good for a start
on March 15, 2026
Posted by: Eva Lisse
from Houston tx
[This review was collected as part of a promotion.] It came with the home purchase. Works really great.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features
on March 14, 2026
Posted by: Robreka456
from Columbia, SC
[This review was collected as part of a promotion.] I love this refrigerator, it’s very spacious easy to clean
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com