Customer reviews from whirlpool.com
Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,646 Reviews)
Rating breakdown 6,646 reviews
5 Stars
3,150
4 Stars
1,848
3 Stars
1,036
2 Stars
281
1 Star
331
79%of customers recommend this product.
(
4,142 out of
5,272)
Customer Reviews for Whirlpool - 24 Cu. Ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
3
Poor quality
on June 9, 2023
Posted by: Kirk
from Florida
[This review was collected as part of a promotion.] I’m not happy with my Whirlpool - 36-inch Wide Side-by-Side Refrigerator - 24 cu. ft. due to cheap materials and poor quality. Samsung refrigerator had an advance technology features and superior quality compared to Whirpool.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Disappointed...quality has diminished since 2000.
on June 9, 2023
Posted by: Mem2000
from Orlando FL
[This review was collected as part of a promotion.] Nice bright new clean and well lit but poor quality …..door shelf broke the first day. Can’t adjust some shelves. First cup,of water, not cold….very noisy! thought I would get great new features but prefer my old 2000 side by side which was still running great.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
My mother loves her new refrigerator freezer
on June 10, 2023
Posted by: Ranger
from Thomasville North Carolina
[This review was collected as part of a promotion.] I really like this refrigerator as a great look like the operations it has in the door I like the fact that the freezer never fall stuff anymore ever I really like that the refrigerator side is plenty spacious and easy to see everything that’s in the refrigerator I don’t have any photos to add right now
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very pleased with my refrigerator
on June 10, 2023
Posted by: None
from Las Vegas
[This review was collected as part of a promotion.] Love the water and ice features
Plenty of storage space
Plenty of storage space
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Major Problem
on June 11, 2023
Posted by: hukre
from Nunda, NY
[This review was collected as part of a promotion.] The refrigerator works ok, However, there is a problem with the door of the refrigerator section. The magnets don't pull the door closed, and it happened 3 times resulting the refrigerator section to go to room temperature.
The freezer section door does not have this problem; when the door is about 5 inches open, the door closes firmly by itself.
The refrigerator section door does not do that; it closes slowly but stops moving when it is about a half of an inch from being fully closed, just enough to have the section assume room temperature.
I checked the level of the refrigerator and is is ok.
I believe this to be a manufacturing/assembly defect and I ask you to have somebody come and fix it, since it is still under warranty.
Please let me know if I have to call for this service and where, if this review does not initiate a service call.
The freezer section door does not have this problem; when the door is about 5 inches open, the door closes firmly by itself.
The refrigerator section door does not do that; it closes slowly but stops moving when it is about a half of an inch from being fully closed, just enough to have the section assume room temperature.
I checked the level of the refrigerator and is is ok.
I believe this to be a manufacturing/assembly defect and I ask you to have somebody come and fix it, since it is still under warranty.
Please let me know if I have to call for this service and where, if this review does not initiate a service call.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, June 12, 2023
Thank you for sharing your insights with us, hukre. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 342592.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Average "builder grade" appliance
on June 12, 2023
Posted by: RockingRK
from Pensacola FL
[This review was collected as part of a promotion.] Included with new construction appliance package. Very noisy; worst for noise of any refrigerator I have owned in 30 years. Glass shelves are very thin and flex noticeably; concerns about them failing. Maintains temperatures well
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very nice size
on June 14, 2023
Posted by: Teri 1
from Estero fy
[This review was collected as part of a promotion.] Came with the house through Pulte builders, nice basic features works great.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very nice
on June 14, 2023
Posted by: Greg
from Atlanta
[This review was collected as part of a promotion.] We've only had the new refrigerator for a few weeks, but so far it is very nice. My wife and son love the ice and water dispenser in the door, although I'm not so happy about the extra cost associated with that feature. Overall, though, if the machine lasts for 15-20 years, it will have been worth the cost.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com