Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,829 Reviews)
Rating breakdown 6,829 reviews
5 Stars
3,221
4 Stars
1,895
3 Stars
1,064
2 Stars
298
1 Star
351
78%of customers recommend this product.
(
4,214 out of
5,390)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
3
Poor Ice maker
on September 23, 2022
Posted by: terry123
from Birmingham, AL
The ice maker very slowly makes ice. Not sure why Whirlpool is putting this poor icemaker in their refrigerators. Wish I had just repaired my old refrigerator. Should recall this ice maker. Wish I had read the other reviews before purchasing. May be returning.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Ok not Great
on September 7, 2022
Posted by: RGCane
from Coral Springs, Fl
I bought my refrigerator last year and initially it was great. Around the 7 month we started having ice cubes randomly drop from the dispenser. We did check to make sure there weren't any random cubes stuck in the hopper or near the bottom of the dispenser. Then last month just before the 1 year warranty expired, the fan stopped working and it stopped cooling on both sides of the fridge. Had to throw away some items that were above temp in the refrigerated side. It took almost a month to get the repair completed. The fridge itself does ok when working. Storage is decent but it still seems like the cold air doesn't circulate as well as it should on the refrigerated side. The fridge is not over loaded so it can get good air flow. Hopefully no more service issues come up since the warranty is set to expire in a few weeks.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent for what I need and the space provided.
on August 30, 2022
Posted by: Jeff
from Colorado
[This review was collected as part of a promotion.] Works well. Really like the water filter in the ice/water dispenser.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
I love Whirlpool Appliances
on August 29, 2022
Posted by: Debrown1
from Memphis
[This review was collected as part of a promotion.] I purchased all new Whirlpool appliances when I moved in my new home. I am enjoying my refrigerator and look forward to years of service.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not happy at all
on August 28, 2022
Posted by: Unhappy customers
from Tacoma WA
[This review was collected as part of a promotion.] 7/13 bought first fridge, delivered 7/17, door defective, requered to exchange. Second fridge delivered 7/24. 4-5 days later the temperature inside the fridge was between 46 - 48 degrees, and some of our food spoiled. The freezer side was covered with ice crystals all over We called Whirlpool company (47 minutes on Hold) the repairman came 4 days later, he defrosted the ice, told us that something was blocked probably due to the transportation, and he said he fixed it. About 4-5 days later the same happened. We called the company again (35 min on Hold), we were promised a repairman the next day, but nobody came, nobody called. The repair company emailed at 4 pm that they are not coming. Our appointment was rescheduled from Thursday to Monday. More food went to the garbage. Between the first fridge and the second one, we are already going through this nightmare over 6 weeks (between the purchases, deliveries, phone calls, and repairs. Worse purchase of our life.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Kristin S, Social Care, August 31, 2022
Hey Unhappy customers, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not happy
on August 28, 2022
Posted by: Mark
from Kerrville Texas
[This review was collected as part of a promotion.] I bought my fridge June 2, the left door handle came loose on the 5th and it quit cooling before we had it 2 months. Guy came out to fix it last week, didn't have the necessary part but he got it cooling enoght untll he comes back Tuesday. How would you guess I feel about my new refridgerator?
No, I would not recommend this to a friend.
Response from whirlpool.comBy Kristin S, Social Care, August 31, 2022
Hey Mark, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love the over all looks and features
on August 27, 2022
Posted by: rocky
from lynnhaven Florida
[This review was collected as part of a promotion.] My son picked it out..he has excellent taste! It is beautiful. It does need the noise volume addressed.Overall it is very serviceable.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Time will tell.
on August 27, 2022
Posted by: BobC
from Summerville, SC
[This review was collected as part of a promotion.] The refrigerator looks good and works good. The through the door water and ice is great. Now, time will tell if it is a maintenance nightmare or runs well for years. What I DO NOT like about it is the gap between the back of the shelf and the back wall. This will allow "stuff" to fall down the back.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com