Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,829 Reviews)
Rating breakdown 6,829 reviews
5 Stars
3,221
4 Stars
1,895
3 Stars
1,064
2 Stars
298
1 Star
351
78%of customers recommend this product.
(
4,214 out of
5,390)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
2
Whirlpool Side-by-Side Refrigerator
on November 24, 2022
Posted by: John
from Round Hill, Va
[This review was collected as part of a promotion.] Purchased 11-3-22. Have been disappointed with icemaker from the beginning. Very slow to make ice. Service tech here yesterday. He has ordered replacement icemaker.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 25, 2022
Thank you for sharing your insights with us, John. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Extremely loud
on November 24, 2022
Posted by: Bulldog
[This review was collected as part of a promotion.] I bought this two week ago. Is extremely loud. . Seems to run constantly.
Overall appears to be more cheaply made than my old Whirlpool from 10 years ago...
Overall appears to be more cheaply made than my old Whirlpool from 10 years ago...
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
I'm not happy
on November 23, 2022
Posted by: Chell
from Chicago,IL
[This review was collected as part of a promotion.] Im not happy. Missing parts at delivery. I still have not received them
Written by a customer while visiting whirlpool.com
Customer Rating
1
Doesn't last a year without breaking
on November 22, 2022
Posted by: Nancomp
from Florida
[This review was collected as part of a promotion.] Breaks then takes 2 months to fix. People really who can go 2 months without a frig
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 25, 2022
Thank you for sharing your insights with us, Nancomp. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Cannot open air filter replacement door.
on November 22, 2022
Posted by: Oldbob205
from Texas
I bought this item in 05/22. Time to change filter. Water filter a breeze, but cannot open the air filter compartment. I called dealer, but he doesn’t have the same model available. I called Whirlpool customer assistance, spent fifteen minutes on the phone , but she could not find an answer, read the manual, it only states open the compartment and put in the filter. Went on line for videos, no video with the correct location of my filter. It seems every model has the filter in a different location. It would be helpful if each model has information specific to that model. I may have to call out a technician to resolve the issue. HELP!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 25, 2022
Thank you for sharing your insights with us, Oldbob205. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Major Problems
on November 20, 2022
Posted by: Judy8
from Fk
[This review was collected as part of a promotion.] For 2’ months the new refrigerator has either cooled to much in the frig to the point things froze and the freezer has defrosted items. The repair man has been out a number of times and only after all this time, parts were replaced. It remains to be seen if this will correct all the problems
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 23, 2022
Thank you for sharing your insights with us, Judy8. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Would not recommend
on November 20, 2022
Posted by: Amanda
from Phoenix
[This review was collected as part of a promotion.] Our refrigerator isn’t even 6 months old and keeps freezing over and then stops working. We are waiting for a replacement piece but have been waiting over a month . Even if all the parts were working there is not much space for anything especially in the freezer.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 23, 2022
Thank you for sharing your insights with us, Amanda. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Chic look but ice maler glitch
on November 20, 2022
Posted by: Whirlpool life Customer
from WV
[This review was collected as part of a promotion.] I bought this 5 months ago and love the chic look however; there is a glitch with the crush ice piece which jams ypur ice maker because the crushed ice freezes in the drop down ice tube. This is disappointing because it's like you can only use the cube piece of your ice maker. I would recommend fixing or not include it in the design.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com