Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,806 Reviews)
Rating breakdown 6,806 reviews
5 Stars
3,214
4 Stars
1,890
3 Stars
1,060
2 Stars
296
1 Star
346
78%of customers recommend this product.
(
4,208 out of
5,376)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
4
Little small
on November 8, 2025
Posted by: White57
[This review was collected as part of a promotion.] Item came with purchase of house and it ok just a little small for my taste not enough room
Written by a customer while visiting whirlpool.com
Customer Rating
2
Whirlpool fair at best
on November 8, 2025
Posted by: Henry
[This review was collected as part of a promotion.] The appliance were part of house package would not have them if they were not here already ice maker freezes up and only been in house 2 months. Gas range and oven takes far longer to cook than any gas appliances have ever had. Will be replacing all appliances as we can Had authorized repair person here’s for 5 minutes and said no fix just have to keep unclogged myself
Response from whirlpool.comBy Branded Team, Consumer Care, November 11, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 836107.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
great buy
on November 8, 2025
Posted by: Pati
[This review was collected as part of a promotion.] This refrigerator is very good. Plenty of room and I love the ice and water on the outside of the door. I’m happy with the no fingerprint stainless steel. Easy to clean
Written by a customer while visiting whirlpool.com
Customer Rating
3
on November 7, 2025
Posted by: Kathy
[This review was collected as part of a promotion.] Why is it so loud? Constant humming sound. I ve never had a refrigerator that you constantly hear running.
Written by a customer while visiting whirlpool.com
Customer Rating
1
way tooooooo small freezer capacity
on November 7, 2025
Posted by: none
[This review was collected as part of a promotion.] This refrigerator was included in the purchase of our new home. It is a real disappointment. I am a cook/chef at heart and this refrigerator is just not acceptable. I am asking you to allow me to exchange if for your top of the line and I will pay the difference. I need a freezer drawer on the bottom that holds a huge amount of meat/vegetables and fruit. The ice maker and water parts take up so much space, there is little left for food. I will gladly pay the difference. Please help me out.
Response from whirlpool.comBy Branded Team, Consumer Care, November 11, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #835719.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #835719.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible appliance
on November 7, 2025
Posted by: SuperBoss
[This review was collected as part of a promotion.] Repair tech on second trip out for ice maker on refrigerator less than 2 months installed
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 11, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 835642.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not Impressed
on November 7, 2025
Posted by: JoeW
from North Carolina
[This review was collected as part of a promotion.] Replaced a two year and eight month old refrigerator that continually broke down with a Whirlpool because the salesman recommended it. Got it home and the ice and water dispenser leaks and the refrigerator seems to run more than usual. Really not impressed. They surely don’t make them like they used to.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 10, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 835548.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Seems to be a pretty good fridge
on November 6, 2025
Posted by: Bobby
from Hattiesburg, MS
[This review was collected as part of a promotion.] We purchased a refrigerator about a month ago and we are pleased with it but we did have to work around an issue with the ice dispenser size. We have to use a small plastic cup to catch the ice because the opening is too small to get most full size glasses under the dispenser. If we try to use a normal size glass, the ice flies everywhere but not into the glass.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com