Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,912 Reviews)
Rating breakdown 6,912 reviews
5 Stars
3,241
4 Stars
1,921
3 Stars
1,080
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,247 out of
5,446)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
3
It Keeps My Food Cold
on April 27, 2023
Posted by: TomH
from Huntsville, AL
[This review was collected as part of a promotion.] I bought a brand new home about a month ago and the refrigerator was included. Overall its a very nice looking refrigerator and it goes with my other appliances. It does what refrigerators should do, keep my food cold. Its an appliance, I shouldnt have to think about it though.
That said, I do. For two reasons. One is that the layout is terrible. I cant fit boxed frozen pizzas in the freezer fully upright and I always feel like I just dont have enough space. Its like the layout is the worst possible use of the space.
My second concern is that the freezer door randomly leaks out water every few days when I open it. Like its coming from the ice dispenser or something? All I know is I will open the door and suddenly water drips down on the floor making a mess and when I look, the drip tray is full of water on the front. I have used the water dispenser once and the ice dispenser twice. I'll pay special attention to the drip tray and there will be no water in it, but I open the door...WATER EVERYWHERE.
I'd recommend a fridge with the full width freezer drawer on the bottom and a full width dual door fridge on the top over this layout. Also, maybe one without the door mounted water and ice dispenser.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Overall, not satisfied with product.
on April 26, 2023
Posted by: Gardener
from Lebanon, TN
[This review was collected as part of a promotion.] Constantly makes noises around ice maker and can’t figure out why. Also, doesn’t freeze ice cream as hard as I like.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Decent refrigerator
on April 26, 2023
Posted by: Eric
from Palm Bay
[This review was collected as part of a promotion.] If your looking for a basic refrigerator with water and ice dispensers, then this one is ok. My issues are the water and ice are 2 separate buttons. In theory this would be good but the placement of them is what makes them inconvenient. If they were SxS it would be better. Sometimes getting ice, you accidentally hit the water button, pouring water all over the floor.
Another issue is the freezer doesn’t really deep freeze. My old refrigerator of 10+ yrs would freeze colder than this model. I have cranked all the settings to the highest level and it still doesn’t get that cold.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice Fridge
on April 26, 2023
Posted by: Jane
from Kissimmee, Florida
[This review was collected as part of a promotion.] I’ve had this fridge for a little over one month. There’s plenty of storage space for me, but if you have more than a 2-person household, the freezer might be a little small. The water and ice dispensers work great. The finish doesn’t show fingerprints. I definitely recommend this fridge.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Fridge!
on April 25, 2023
Posted by: nayeli
from California
[This review was collected as part of a promotion.] I bought it 2 months ago and I am so happy, very functional, very spacious, I love it
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
poorly designed
on April 22, 2023
Posted by: punta brown
from punta gorda
[This review was collected as part of a promotion.] very loud, when ice machine gets full, ice will hit the off switch and turn ice maker off
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Works great!!
on April 22, 2023
Posted by: Gman
from Knoxville TN
[This review was collected as part of a promotion.] I bought this a month ago. I am so glad I did! It’s working great! I love the amount of space. It’s larger than my last refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Awful!!!!
on April 21, 2023
Posted by: Mttt
from Pa
[This review was collected as part of a promotion.] Less than a month old… freezer compartment frost accumulation!!!! Ice machine struggles dispensing ice
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 24, 2023
Thank you for sharing your insights with us, Mttt. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 308173.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com