Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,912 Reviews)
Rating breakdown 6,912 reviews
5 Stars
3,241
4 Stars
1,921
3 Stars
1,080
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,247 out of
5,446)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
2
Ok
on May 29, 2023
Posted by: Bethesda
from North Carolina
[This review was collected as part of a promotion.] One door is taller than the other one. Ice maker stopped working after few months. The fridge is pretty accessible. Freezer seems to be uncomfortable for tall person.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, June 1, 2023
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 333931.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great space!
on May 27, 2023
Posted by: Toe20
from AZ
[This review was collected as part of a promotion.] Great refrigerator. Easy to use and plenty of space.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Freezer
on May 26, 2023
Posted by: Srf4545
from Gordon, TX
[This review was collected as part of a promotion.] I love the ice maker, I am terribly disappointed in the freezer, I am sure it's because of the fact that I am used to a French door.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
found out it has a faulty door .
on May 25, 2023
Posted by: Duane
from Las Vegas, Nv.
[This review was collected as part of a promotion.] The door has to be ordered, 8 to 12 weeks, door will get progressively worse. Hope it will remain sealed til the new one gets here. Good customer and business practice would be to replace the frig, would only take a day or two. Does anyone out there hear me!!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 31, 2023
Thank you for sharing your insights with us, Duane. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 331822.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Just The Right One!
on May 25, 2023
Posted by: Judy Haskins
from Jackson, Tennessee
[This review was collected as part of a promotion.] I bought this about five weeks ago after trying four different refrigerators.
It is really fine - keeps things well and has great ice.
It is really fine - keeps things well and has great ice.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Disappointed
on May 24, 2023
Posted by: leslie
from Napa, CA
[This review was collected as part of a promotion.] This refrigerator has been a disappointment. Biggest complaint is ice/water dispenser. The way they are positioned makes it very difficult to use. We are constantly accidentally hitting the water lever while trying to just get ice. Also, the water dispenser is set too far out so that when you pull your glass away, the water drips down the front of the door.
Another problem is the options for positioning of the shelves (main shelves and door shelves). You can only space them very shallow or very tall - no in between.
Also, even though we have the temperature set to ideal, liquids are freezing in the refrigerator.
Another problem is the options for positioning of the shelves (main shelves and door shelves). You can only space them very shallow or very tall - no in between.
Also, even though we have the temperature set to ideal, liquids are freezing in the refrigerator.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 26, 2023
Thank you for sharing your insights with us, leslie. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 330570.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
ABSOLUTE GARBAGE
on May 24, 2023
Posted by: Anonymous
from georgia
My refrigerator bought and invoiced in Jan 2023 and delivered in late February has never been a functioning refrigerator. Called for service and waited for 3+ weeks for appointment with "service professional" and was told we needed a new condenser. Now I am told by Whirlpool that I need to wait until MID JUNE for them to LOCATE the part to fix.
Does anyone really think that is acceptable????
This is fodder for the landfill, why is zero stars not an option?
Does anyone really think that is acceptable????
This is fodder for the landfill, why is zero stars not an option?
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 26, 2023
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 330523.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice fridge for the price
on May 23, 2023
Posted by: 2bezzn
from Pinellas Park,Fl
[This review was collected as part of a promotion.] Nice fridge for the price the only problem is when using the crushed ice the dispenser clogs.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com