Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,846 Reviews)
Rating breakdown 6,846 reviews
5 Stars
3,223
4 Stars
1,898
3 Stars
1,069
2 Stars
303
1 Star
353
78%of customers recommend this product.
(
4,214 out of
5,397)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
1
DO NOT BUY THIS BRAND.
on July 28, 2026
Posted by: Chybb677
[This review was collected as part of a promotion.] Defective unit, whirlpool wont back up warrenty, be careful , dont buy this brand.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 4, 2026
We sincerely appreciate you sharing your thoughts and feedback with us. We are genuinely sorry to hear about the negative experience you've had with your Whirlpool® Refrigerator, and we truly understand how frustrating this must be for you. Please know that we are committed to providing our customers with the best support possible, and we would value the opportunity to look into your concerns and make things right. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
If you choose to contact us on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24403028, so we can assist you as quickly as possible.
We really care about your experience and are looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
If you choose to contact us on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24403028, so we can assist you as quickly as possible.
We really care about your experience and are looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Junk fridge. Do not purchase Whirlpool products.
on July 25, 2026
Posted by: Mr Freezer
[This review was collected as part of a promotion.] Junk. Do not buy from Whirlpool. Junk, crap, garbage…..poorly designed, paper thin construction, ugly vent at the bottom and just garbage construction.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 29, 2026
We truly appreciate you taking the time to share your feedback. We are so sorry to hear that your Refrigerator's design has been a source of frustration and hasn't met your expectations. Your experience is important to us, and we'd like to help resolve any concerns you have. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24348024.
We’re looking forward to hearing from you.
Marie Q.
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24348024.
We’re looking forward to hearing from you.
Marie Q.
Written by a customer while visiting whirlpool.com
Customer Rating
5
My Refrigerator
on July 24, 2026
Posted by: Barb0902
[This review was collected as part of a promotion.] So fat, I am loving this refrigerator!
Keeping everything at a perfect temperature and it's very quiet!
Keeping everything at a perfect temperature and it's very quiet!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Ice maker doesn’t work
on July 24, 2026
Posted by: Nora7
[This review was collected as part of a promotion.] My Refrigerator is not making ice the water stream is too slow and my refrigerator doesn’t have enough shelf’s it too small
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 29, 2026
Thank you so much for reaching out and sharing your feedback with us. We truly value your time, and I am so sorry to hear about the trouble you've been having with the ice maker in your Whirlpool® Refrigerator. It genuinely saddens us to know that you've had a negative experience, as our goal is always to provide you with the most supportive and helpful care possible. We want to make this right, so please feel free to connect with us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24347993.
We truly look forward to hearing from you and helping you resolve this.
Marie Q.
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24347993.
We truly look forward to hearing from you and helping you resolve this.
Marie Q.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Whirlpool makes a crapping fridge - do not buy
on July 24, 2026
Posted by: my nickname is: MAS
[This review was collected as part of a promotion.] Pure garbage. The refrigerator is not just ugly, it's loud and poorly constructed. The fridge emits a consistent noise. In short, I rate the Whirlpool fridge as a piece of junk. Cheap garbage construction. I do not recommend Whirlpool products.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 23, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
Modern, high-efficiency refrigerators are designed to run longer than older models. Their compressors operate at varying speeds for extended periods to optimize energy and temperature regulation.
If you are concerned about your refrigerator running too much, here are key areas to check:
Location and Ventilation
Ensure the refrigerator is installed indoors, away from heat sources (like an oven or radiator).
It should be in a location with an ambient temperature between 55 °F (13 °C) and 110 °F (43 °C).
Verify there is sufficient space around the sides and top for proper air circulation; do not block the base grille or install behind a cabinet door.
Recent Changes
The motor will run longer for 24 to 48 hours after initial installation or after adding a large amount of new food/beverages. This is normal until temperatures stabilize.
Usage and Settings
Limit how frequently the doors are opened, as this causes the internal temperature to rise and the motor to run more often.
Confirm that the temperature controls are set correctly, typically at the factory "mid-setting." Setting controls too low will increase the run time unnecessarily.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24311334.
We’re looking forward to hearing from you.
Jacob W.
Modern, high-efficiency refrigerators are designed to run longer than older models. Their compressors operate at varying speeds for extended periods to optimize energy and temperature regulation.
If you are concerned about your refrigerator running too much, here are key areas to check:
Location and Ventilation
Ensure the refrigerator is installed indoors, away from heat sources (like an oven or radiator).
It should be in a location with an ambient temperature between 55 °F (13 °C) and 110 °F (43 °C).
Verify there is sufficient space around the sides and top for proper air circulation; do not block the base grille or install behind a cabinet door.
Recent Changes
The motor will run longer for 24 to 48 hours after initial installation or after adding a large amount of new food/beverages. This is normal until temperatures stabilize.
Usage and Settings
Limit how frequently the doors are opened, as this causes the internal temperature to rise and the motor to run more often.
Confirm that the temperature controls are set correctly, typically at the factory "mid-setting." Setting controls too low will increase the run time unnecessarily.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24311334.
We’re looking forward to hearing from you.
Jacob W.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not satisfied
on July 23, 2026
Posted by: Cminerun
[This review was collected as part of a promotion.] The refrigerator keeps the food cold. We are not pleased that the unit does not have a lunch meat/cheese drawer. We had to buy clear baskets because there is no drawer. This makes accessing tge cheese difficult. Also the ice maker has a difficult time dispensing the ice. The ice canister is full but it turns & turns to get tge ice out. The refridgydoor swings open and does not have a spring to keep tge door from swinging open and tge items in tge door crash. We would return this refrigerator if we could. We have not been satisfied with so many of the features.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 29, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator ice dispenser. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
For troubleshooting your refrigerator's ice and water dispenser, follow these steps:Ice Production and Dispensing
Is the refrigerator making ice?
If the dispenser gives water but not ice, check the ice maker.
Ice Maker is Making Ice but Not Dumping: Reset the Ice Maker by unplugging the refrigerator for 1 minute. Wait a couple of hours and check for ice in the bin.
Ice Maker is Not Making Ice: Refer to the "Not Making Ice" section in your Owner's Manual.
Ice Blockages:
Clumped Ice: If ice clumps (due to infrequent use or humidity), empty the bin and break up the ice with a plastic utensil, then discard the clumped ice. Clean the ice storage bin and delivery chute every 2 weeks. Do not use anything sharp.
Clogged Chute: If particles build up and block the chute, clean the ice delivery chute and the bottom of the ice storage bin with a warm, damp cloth, and dry thoroughly.
Incorrect Bin Installation: For external (in-door) ice systems, ensure the ice bin is fully snapped into place to prevent low or no ice production. (See Owner's Manual for instructions).
Dispenser Controls
Doors Closed: On some models, the doors must be closed to engage the dispenser.
Control/Dispenser Lock: Check if the Control Lock or Dispenser Lock feature is activated. This deactivates the dispenser controls and pad, but does not affect power to the refrigerator, ice maker, or dispenser light.
Paddle/Pad Engagement: Ensure the dispenser paddle or pad is fully engaged by firmly pressing a sturdy glass against it.
How to Dispense
Select water or ice on the display (depending on your model).
Firmly press a sturdy glass against the dispenser paddle.
Remove the glass to stop dispensing.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24347986.
We’re looking forward to hearing from you.
Jacob W.
For troubleshooting your refrigerator's ice and water dispenser, follow these steps:Ice Production and Dispensing
Is the refrigerator making ice?
If the dispenser gives water but not ice, check the ice maker.
Ice Maker is Making Ice but Not Dumping: Reset the Ice Maker by unplugging the refrigerator for 1 minute. Wait a couple of hours and check for ice in the bin.
Ice Maker is Not Making Ice: Refer to the "Not Making Ice" section in your Owner's Manual.
Ice Blockages:
Clumped Ice: If ice clumps (due to infrequent use or humidity), empty the bin and break up the ice with a plastic utensil, then discard the clumped ice. Clean the ice storage bin and delivery chute every 2 weeks. Do not use anything sharp.
Clogged Chute: If particles build up and block the chute, clean the ice delivery chute and the bottom of the ice storage bin with a warm, damp cloth, and dry thoroughly.
Incorrect Bin Installation: For external (in-door) ice systems, ensure the ice bin is fully snapped into place to prevent low or no ice production. (See Owner's Manual for instructions).
Dispenser Controls
Doors Closed: On some models, the doors must be closed to engage the dispenser.
Control/Dispenser Lock: Check if the Control Lock or Dispenser Lock feature is activated. This deactivates the dispenser controls and pad, but does not affect power to the refrigerator, ice maker, or dispenser light.
Paddle/Pad Engagement: Ensure the dispenser paddle or pad is fully engaged by firmly pressing a sturdy glass against it.
How to Dispense
Select water or ice on the display (depending on your model).
Firmly press a sturdy glass against the dispenser paddle.
Remove the glass to stop dispensing.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24347986.
We’re looking forward to hearing from you.
Jacob W.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good price
on July 23, 2026
Posted by: 1066
[This review was collected as part of a promotion.] Wife wanted 1 extra shelf, available online. Cooling temperature very good and looks good. After 30 day's of ownership runs and functions satisfactory.
Minor hum from the compressor.
Minor hum from the compressor.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good Replacement
on July 23, 2026
Posted by: cnm21051
[This review was collected as part of a promotion.] After delivery minor leveling and positioning was needed. Did it myself after consulting instructions supplied. Easily leveled and repositioned for optimal access.
Found it roomy and easy to access everything. After springtime the refrigerator cold setting. Neded changing but it was easily accomplished and drinks have stopped freezing in the rear of the cabinet. Ice maker took some getting used to, but is functioning well with no problems. Freezer looked a bit smaller at first but is now just right for our purposes. Unit is exceptionally quiet. Doors open and close easily. Seals work as they should without any leaks. In all a good replacement for our 27 year old model. Would recommend it to friends and relatives.
Found it roomy and easy to access everything. After springtime the refrigerator cold setting. Neded changing but it was easily accomplished and drinks have stopped freezing in the rear of the cabinet. Ice maker took some getting used to, but is functioning well with no problems. Freezer looked a bit smaller at first but is now just right for our purposes. Unit is exceptionally quiet. Doors open and close easily. Seals work as they should without any leaks. In all a good replacement for our 27 year old model. Would recommend it to friends and relatives.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com