Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
5
Fridge
on October 31, 2026
Posted by: Marvinbii
[This review was collected as part of a promotion.] So far really pleased with the product. Performing as advertised.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
on October 31, 2026
Posted by: Gigi babies
[This review was collected as part of a promotion.] I have been using this for a few months it came in the home we bought everything one the top shelf freezes I have a hard time keeping it organized sash that food doesn’t go bad due to the tightness of the shelves. We have a big family and the freezer is very limited. Due to where the water dispenser is and the ice I am forever pushing the wrong button wihen I am trying to get ice and then have to clean up water off the floor.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 3, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator freezing items in the refrigerator section. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
To ensure proper refrigerator temperature, check the following:
Temperature Controls: Controls are preset to the "mid setting." Adjust them only if beverages are not cold enough. Wait 24 hours between adjustments and move the control to the next higher setting to make it colder, or the next lower setting to make it less cold.
Air Vents: Ensure adequate airflow by checking that nothing is blocking the vents between the freezer and refrigerator compartments. Do not place temperature-sensitive items in the airflow path, as they may freeze. For more information, see How to Check the Air Vents for Blockage- Ensuring Proper Air Flow.
Ice Maker: If your ice maker is in the refrigerator compartment and is not connected to a water supply line, ensure it is turned off via the display's "Settings" or "Tools/Set Up" menu. An active but unconnected ice maker can cause the fresh food section to become too cold.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 25476112.
We’re looking forward to hearing from you.
Marie Q
To ensure proper refrigerator temperature, check the following:
Temperature Controls: Controls are preset to the "mid setting." Adjust them only if beverages are not cold enough. Wait 24 hours between adjustments and move the control to the next higher setting to make it colder, or the next lower setting to make it less cold.
Air Vents: Ensure adequate airflow by checking that nothing is blocking the vents between the freezer and refrigerator compartments. Do not place temperature-sensitive items in the airflow path, as they may freeze. For more information, see How to Check the Air Vents for Blockage- Ensuring Proper Air Flow.
Ice Maker: If your ice maker is in the refrigerator compartment and is not connected to a water supply line, ensure it is turned off via the display's "Settings" or "Tools/Set Up" menu. An active but unconnected ice maker can cause the fresh food section to become too cold.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 25476112.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Bad features
on October 30, 2026
Posted by: Fridge26
[This review was collected as part of a promotion.] Not enough space. The shelves doesn't fit all the way back and doesn't extend out enough.
There should have been another door bin and another shelf. I don't like the way the ice and water
dispenser is set up on it.
There should have been another door bin and another shelf. I don't like the way the ice and water
dispenser is set up on it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 3, 2026
Thank you for your review. We regret to hear that your Whirlpool® Refrigerator design is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 25475107, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 25475107, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Just ok.
on October 29, 2026
Posted by: Award9911
[This review was collected as part of a promotion.] Water dispenser dribbles all over the front door. Seems to be a design flaw. Simple enough to re-engineer one would think.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice style.
on October 29, 2026
Posted by: Brad L.
[This review was collected as part of a promotion.] Icemaker is slow compared to previous models I have had, even on the coldest setting. Takes 2-3 hrs per cycle to harvest.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Died
on October 29, 2026
Posted by: Hughes317
Just moved into a brand new built home. The refrigerator was part of a move in package. Was great at first. We only had it for a month. The refrigerator totally died. We checked breaker and outlet, those work. Hopefully Whirlpool will get this fixed.
Response from whirlpool.comBy Branded Team, Consumer Care, November 3, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your new Whirlpool® Refrigerator not cooling. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 25476354, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 25476354, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not a Fan
on October 27, 2026
Posted by: Came with the house
[This review was collected as part of a promotion.] This refrigerator came with the new build house we purchased otherwise I would not have gotten this one. The storage space is so small in both fridge and freezer. There’s no happy medium with the temperature. It’s either too cold and freezes my milk or too warm. I put a thermometer in it and the temp was way too warm so made it once notch colder and any liquid on the top shelf freezes. Also the spout where the water is is placed too closely to the ice so when I fill up my water bottle with ice, it hits the water function and spills. I’m clearly not a fan of this refrigerator unit.
Response from whirlpool.comBy Branded Team, Consumer Care, October 28, 2026
Thank you for sharing your review with us. We are truly sorry to hear that your Refrigerator's design has not met your expectations. If you have any questions or concerns regarding your appliance, please feel free to reach out to us through any of the following channels:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When contacting us on social media (Facebook or Instagram), please include your contact information, reference Case #25434058, and a brief description of your issue.
We look forward to assisting you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When contacting us on social media (Facebook or Instagram), please include your contact information, reference Case #25434058, and a brief description of your issue.
We look forward to assisting you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features!
on October 27, 2026
Posted by: Sarahd883
[This review was collected as part of a promotion.] This fridge is great! Keeps food cool and fresh excellent ice maker and water dispenser!
Written by a customer while visiting whirlpool.com