Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,831 Reviews)
Rating breakdown 6,831 reviews
5 Stars
3,221
4 Stars
1,895
3 Stars
1,064
2 Stars
299
1 Star
352
78%of customers recommend this product.
(
4,214 out of
5,392)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
4
Adequate appliances
on April 18, 2024
Posted by: FraserH
from Longwood, FL
[This review was collected as part of a promotion.] This refrigerator, a long with the range, microwave & dishwasher were installed by the builder of my new DR Horton townhouse. They are adequate appliances.
My only complaint about the fridg is that I would like humidity controls (sliding vents) on the bins.
My only complaint about the fridg is that I would like humidity controls (sliding vents) on the bins.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Happy in Pensacola
on April 17, 2024
Posted by: Happy senior
from Pensacola, Florida
[This review was collected as part of a promotion.] I am very happy with this purchase. The setup was quickly done and very professional. The refrigerator is quiet and maintains everything at exactly the right temperature.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Plenty of space!!!!!
on April 17, 2024
Posted by: Macho
from Florida
[This review was collected as part of a promotion.] It came along with the brand new house and so far it’s all good 👍
Written by a customer while visiting whirlpool.com
Customer Rating
1
DO NOT PURCHASE ANY WHIRPOOL APPLIANCES!!!!
on April 16, 2024
Posted by: BRANDY
Refrigerator came brand new in our new modular home we purchased less than a year ago. Had an issue with the refrigerator not cooling and whirlpool sent a technician. The technician stated this model has had many issues with the board going bad and making the refrigerator go into defrost mode and not releasing. Technician replaced part 02/05/2024. I am again having the same issue with it not cooling. Done some research and found that Whirlpool was in a law suit pertaining to 56 of their refrigerator models having issues not cooling properly and Whirlpool knew of this issue but hid it from customers. I am currently trying to get my refrigerator that is still under warranty replaced and Whirlpool is giving me the run around. Was told just today (04/16/2024) that i could get a discount to purchase a new one. Mind you my current malfunctioning refrigerator is still under warranty. Do not purchase any whirlpool appliances.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 17, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 520313.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
on April 15, 2024
Posted by: Walt 24
[This review was collected as part of a promotion.] Have had a few weeks, fan is making a vibrating sound, and ice maker is very slow compared to my las whirlpool refrigerator . Already have had milk freeze up. Wish it had a deli drawer
Written by a customer while visiting whirlpool.com
Customer Rating
2
Undecided
on April 14, 2024
Posted by: Ed 2
[This review was collected as part of a promotion.] We have had refrigerator in operation for a week. It is very loud when running and it seems to run, way too much. I am contacting Whirlpool service. maybe something is not working correctly. It does cool ok so far. Will see how things go..
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 15, 2024
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 519218.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 519218.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
New bot did not work
on April 13, 2024
Posted by: Slowly
[This review was collected as part of a promotion.] The item did not perform well as the temperature was off. I called and a technician was dispatched 8 days later. The fan motor was not working and had to be replaced.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on April 13, 2024
Posted by: Mike
[This review was collected as part of a promotion.] Nice looking, works well. Replaced a same-sized unit that was likely 25+ years old
Written by a customer while visiting whirlpool.com