Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,831 Reviews)
Rating breakdown 6,831 reviews
5 Stars
3,221
4 Stars
1,895
3 Stars
1,064
2 Stars
299
1 Star
352
78%of customers recommend this product.
(
4,214 out of
5,392)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
2
Beware of design/manufacturing flaw
on May 10, 2024
Posted by: Kevin
[This review was collected as part of a promotion.] I purchased this refrigerator seven months ago. Until recently it seemed to perform well. However, it began to intermittently become intolerably loud to the point where the dog would start howling. I scheduled a repair and the problem continued to worsen in the days until our appointment. The noise would continue for longer periods followed by a period where the freezer and refrigerator would warm up. It turns out that there is a flaw in the way the water spout for the ice-maker interfaces with the back of the freezer. Over time, a gap opens up that allows water to drain down and freeze around the fan, The noise we heard was the fan blades striking the ice that had built up. The periods of warming up were caused when the ice buildup was so bad that the fan blade could not move. This is apparently a known flaw with an identified fix. A new (improved?) part will be installed next week. I do not know to what degree the life of the fan motor (and therefore the refrigerator) has been degraded by the extra load during periods of noise and freeze-up. I also fear there will be other quality issues that will show up in the future.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 13, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 534026.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Okay
on May 10, 2024
Posted by: Shashi
from Florida
[This review was collected as part of a promotion.] The refrigerator makes a lot of noise other than that everything works fine so far. It’s been only a month till now since I started using it
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
GREAT FEATURES
on May 9, 2024
Posted by: GOTRA 3CY
[This review was collected as part of a promotion.] I BOUGHT IT ON MARCH, IT WORKS PERFECT, BUT..... DOORS WERE NOT PROPERLY INSTALLED AND THEY GO ALL THE WAY BACK WHEN OPENED.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
New Whirlpool side by side refrigerator
on May 9, 2024
Posted by: Mike
[This review was collected as part of a promotion.] I bought this refrigerator about a month ago to replace a second refrigerator. It looks good I like the fingerproof stainless steel front. It works well right from the start and has plenty of room.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
So so
on May 8, 2024
Posted by: Bates
[This review was collected as part of a promotion.] Home came with KitchenAid and I wish the fridge matched
It is not the quality of KitchenAid
It is not the quality of KitchenAid
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very nice!`
on May 7, 2024
Posted by: Belmont
[This review was collected as part of a promotion.] Love it! just one thing. We could not find the ice maker on/off switch. We found it, finally it took 3 people to figure it out.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
No happy
on May 6, 2024
Posted by: Carol
[This review was collected as part of a promotion.] I am so disappointed in this refrigerator. No meat and cheese tray, you have to remove the ice bin to turn off ice maker. I had a whirlpool refrig. Before and I loved it.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Basic refrigerator/freezer
on May 5, 2024
Posted by: Cam26
from Smithville, nj
[This review was collected as part of a promotion.] I bought this refrigerator because it was the only one I could find in Bisque. It's okay--basic. Could use some features I consider necessary, like a temperature gauge to read; more options to adjust shelves; an auto light on door to see water and ice dispensed.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com