Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
5
Great features
on February 14, 2026
Posted by: No nickname
[This review was collected as part of a promotion.] I am very happy with my new refrigerator and all its features.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Awful
on February 14, 2026
Posted by: Lisa
from Conway sc
[This review was collected as part of a promotion.] AWFUL DESIGN!! CHEAP BOTTOM LOOKS UNFINISHED
LOWEST OF LoW MODELS BUILDER SUPPLIED AWFUL LOOKS LOKE A PIECE IF XXXT
LOWEST OF LoW MODELS BUILDER SUPPLIED AWFUL LOOKS LOKE A PIECE IF XXXT
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 16, 2026
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 919429.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 919429.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great refrigerator
on February 13, 2026
Posted by: Sharon
[This review was collected as part of a promotion.] Darren was awesome replacing the freezer door and explaining the water and ice maker!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love it!
on February 13, 2026
Posted by: Hailee
Bought this fridge in December and so far no issues. Great storage space and the kids love to play in the water faucet on the door
Written by a customer while visiting whirlpool.com
Customer Rating
4
Pretty nice refrigerator
on February 12, 2026
Posted by: Lynn817
[This review was collected as part of a promotion.] Very nice for a side by side refrigerator for the money. It holds quite a bit and the ice maker doesn't leak!!!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Designed for the User
on February 12, 2026
Posted by: Dhart
[This review was collected as part of a promotion.] I love the side by side coming from a unit that has freezer on top and fridge below. The lighting is great and the glass shelves make looking for things easy.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Live it
on February 11, 2026
Posted by: Sadie
from Holiday, florid
[This review was collected as part of a promotion.] I have had this fridge for a month! Works perfect, quiet and easy to maintain. Can’t go wrong with Whirlpool!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Wish I hadn’t purchased this refrigerator
on February 10, 2026
Posted by: JMW1013
[This review was collected as part of a promotion.] The ice maker doesn’t produce more than a couple of dozen cubes a day. The ice and water dispenser is too small for a tall glass.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 11, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
For troubleshooting your refrigerator's ice and water dispenser, follow these steps:
New Installation: Allow 24 hours for ice production to begin and three days for full ice production.
Temperature Controls: If the refrigerator is too warm, adjust the controls to a colder setting to help with ice production. Wait at least 24 hours between adjustments.
Water Line: Ensure the refrigerator is connected to a cold water supply and that the 1/4" soft copper or PEX water supply line is installed correctly and has no kinks, as a kink can reduce water flow.
Water Filter: Replace the water filter every 6 months, when the indicator light comes on, or as needed. A clogged or improperly installed filter can slow ice production and water flow. Whirlpool recommends everydrop® water filters.
Flushing the System: After installing a new filter or connecting to a water source, flush the water system to remove air and excess carbon.
If you have a dispenser, dispense the amount of water recommended in the filter's instructions (often 1, 2, or 4 gallons).
If you don't have a dispenser, fill and discard three full ice containers. For more information, see How to Flush the Water System in a Refrigerator.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 915856.
We’re looking forward to hearing from you.
Marie Q
For troubleshooting your refrigerator's ice and water dispenser, follow these steps:
New Installation: Allow 24 hours for ice production to begin and three days for full ice production.
Temperature Controls: If the refrigerator is too warm, adjust the controls to a colder setting to help with ice production. Wait at least 24 hours between adjustments.
Water Line: Ensure the refrigerator is connected to a cold water supply and that the 1/4" soft copper or PEX water supply line is installed correctly and has no kinks, as a kink can reduce water flow.
Water Filter: Replace the water filter every 6 months, when the indicator light comes on, or as needed. A clogged or improperly installed filter can slow ice production and water flow. Whirlpool recommends everydrop® water filters.
Flushing the System: After installing a new filter or connecting to a water source, flush the water system to remove air and excess carbon.
If you have a dispenser, dispense the amount of water recommended in the filter's instructions (often 1, 2, or 4 gallons).
If you don't have a dispenser, fill and discard three full ice containers. For more information, see How to Flush the Water System in a Refrigerator.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 915856.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com