Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,831 Reviews)
Rating breakdown 6,831 reviews
5 Stars
3,221
4 Stars
1,895
3 Stars
1,064
2 Stars
299
1 Star
352
78%of customers recommend this product.
(
4,214 out of
5,392)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
5
Great Refrigerator
on July 23, 2024
Posted by: Pjjen2024
from O Fallon, MO
[This review was collected as part of a promotion.] We bought a little over a month ago and couldn’t be more pleased with it. It has kept our food at all the correct temperatures and has plenty of room for all of our families food. The storage on the door shelves are amazing. I do wish there was a drawer for dairy in the middle like the older models but we have made it work.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Nice when working correctly
on July 23, 2024
Posted by: Minnie
[This review was collected as part of a promotion.] I bought this 3 months ago. After 2 months the water dispenser and ice maker stopped working. I called for service and was advised a new door was needed as the current door was damaged. I have
Been waiting 2 weeks for an update from Whirlpool. Other than that I it is a good refridgerator
Been waiting 2 weeks for an update from Whirlpool. Other than that I it is a good refridgerator
Written by a customer while visiting whirlpool.com
Customer Rating
4
Excellent features
on July 23, 2024
Posted by: Dboss1125
[This review was collected as part of a promotion.] Very happy with the product. Would be better if the ice maker were more efficient.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Way too small
on July 23, 2024
Posted by: Jess
[This review was collected as part of a promotion.] The cubic feet are supposedly the sans as our previous fridge but my regular weekly grocery shopping
items do not fit! This fridge is tiny! The crisper drawers are laughable!
And the the fridge door swings all the way open and I keep thinking it’s going to rip off the hinges.
items do not fit! This fridge is tiny! The crisper drawers are laughable!
And the the fridge door swings all the way open and I keep thinking it’s going to rip off the hinges.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Slow ice maker.
on July 23, 2024
Posted by: Disappointed!
from Shelbyville, IN
[This review was collected as part of a promotion.] This refrigerator came brand new with the house we just bought. I give it three stars because the refrigerator works well and I didn’t pick it out. The refrigerator inside is small and tight. It’s not easy for me to get food in and out of without moving six things. The ice maker cannot keep up with our 3 person household. Again though, it might be fine for someone else.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Refrigerator DEAD at 1-year and Seven Days
on July 20, 2024
Posted by: Samon
from Phoenix
Been waiting for over a month for parts. So glad I bought the Protection Plan. Likely my last Whirlpool anything.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Marcos O, Social Care, July 22, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 566391.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
4
Almost in love with it
on July 19, 2024
Posted by: CacerDave
from Madison, Al
[This review was collected as part of a promotion.] We have had it a couple months now. My Daughter loves the crushed ice through the door. Opening either side (freezer or fridge) the LED lights make it nice and bright so you can see EVERYTHING in there. No more finding frozen stuff from last year. The through the door ice and water dispenser is nice but the LED lights dont shine on the water dispenser like they do on the ice dispenser so you have to be careful to not overfill your water bottle. Overall we are almost loving it! Yes I would buy it again.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Great features, but needs work
on July 18, 2024
Posted by: Jay24
from Crandall, TX
[This review was collected as part of a promotion.] Although refrigerator works well, the ice maker makes ice too slow. Compartments are great. Size is about right too.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, July 19, 2024
We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. We know that can be disheartening; especially when you have just purchased a new and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations.
Written by a customer while visiting whirlpool.com