Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
3
No comment
on February 24, 2026
Posted by: Don’t have
[This review was collected as part of a promotion.] This fridge came with a new build , not what I was used to using.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Does the Job
on February 24, 2026
Posted by: Brownie
from York, SC
[This review was collected as part of a promotion.] The first one I received was noisy. The replacement is much quieter. No complaints from me!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
on February 24, 2026
Posted by: 123456
[This review was collected as part of a promotion.] I had a whirlpool refrigerator for almost 18 years before this new one .
The new one is TWICE as loud as the old one .
The new one was at 53 decibels from a foot away and you can feel the kitchen floor buzzing while standing on it 5 feet away .
The new one is TWICE as loud as the old one .
The new one was at 53 decibels from a foot away and you can feel the kitchen floor buzzing while standing on it 5 feet away .
Response from whirlpool.comBy Branded Team, Consumer Care, February 26, 2026
We value your time and would like to look into the concerns with your Refrigerator.
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6423ht1q3 . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6424ht1qO
Instagram: http://spr.ly/6425ht1qP
Live Chat: http://spr.ly/6426ht1qu (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 925645.
We’re looking forward to hearing from you.
Marie Q
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6423ht1q3 . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6424ht1qO
Instagram: http://spr.ly/6425ht1qP
Live Chat: http://spr.ly/6426ht1qu (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 925645.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features enjoying
on February 24, 2026
Posted by: None
from Nc
[This review was collected as part of a promotion.] I purchased this unit in November and I am very satisfied
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on February 23, 2026
Posted by: 30 years old
[This review was collected as part of a promotion.] This has been fine for now. I suggest that you go back and build the larger version of the freezer on top refrigerator on bottom. Those are the best on our opinion.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great unit band manual instructions on leveling.
on February 22, 2026
Posted by: JohnMM
[This review was collected as part of a promotion.] Refrigerator works great. Problem is the manual that came with it does not depict the actual model. Does not show the actual way to level this model. Ice tray removal is another issue.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on February 20, 2026
Posted by: R2D2
from SC
[This review was collected as part of a promotion.] Good features. Seems to be good quality. Check back in 20 years for a reliability rating.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirlpool side-by-side refrigerator/freezer
on February 19, 2026
Posted by: PPardue
[This review was collected as part of a promotion.] My previous Whirlpool refrigerator had started to decline. It just wasn't keeping the contents as cool as it should have, and foods were "going bad" quickly. I replaced it with a similar side by side refrigerator/freezer. It was delivered, lines were hooked up, and so far (knock on wood) everything is working just fine. I miss the extra drawer that my previous refrigerator had that I kept meats and cheeses in, but I have found ways of adapting. I have to say that my previous refrigerator was twenty plus years old and we had problems with the freezer side from the get-go. They finally replaced the freezer door (wouldn't replace the whole appliance); despite that, we had twenty very good years of service from this appliance. So with that in mind, I decided to stay with the Whirlpool brand. I checked ratings and it is better rated than most brands. I hope to have many good years with this one.
Written by a customer while visiting whirlpool.com