Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,806 Reviews)
Rating breakdown 6,806 reviews
5 Stars
3,214
4 Stars
1,890
3 Stars
1,060
2 Stars
296
1 Star
346
78%of customers recommend this product.
(
4,208 out of
5,376)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
2
Noise
on December 30, 2025
Posted by: Don$
[This review was collected as part of a promotion.] I bought the new refrigerator a month ago and it seams to run a long time and makes a loud humming noise, not real happy with it
Response from whirlpool.comBy Branded Team, Consumer Care, January 6, 2026
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 891365
We’re looking forward to hearing from you.
Kari V.
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 891365
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
4
General
on December 29, 2025
Posted by: New home
[This review was collected as part of a promotion.] Love the functions! However hard to clean without streaks. Any suggestions would be helpful.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on December 29, 2025
Posted by: jq59
[This review was collected as part of a promotion.] Like the refrigerator but could use another drawer in the refrigerator side. The freezer side is fine, though the ice cube maker is slow.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great refridgerator
on December 29, 2025
Posted by: snoop
[This review was collected as part of a promotion.] This is a great refridgerator. It maintains its temperature and has plenty of room for groceries.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great space
on December 28, 2025
Posted by: Texas User
[This review was collected as part of a promotion.] We bought this refrigerator last month to replace one that had lasted us more than 20 years. Hopefully this one will last at least half that time. In general, we like the refrigerator and the spaciousness of the model. However, we find that the ice maker is much slower in filling the ice tray.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Noisy compressor
on December 27, 2025
Posted by: Mark49
from Colorado
[This review was collected as part of a promotion.] Unit is far too noisy for the price we paid
Wish we had bought a better unit
Wish we had bought a better unit
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 6, 2026
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 889212
We’re looking forward to hearing from you.
Kari V.
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 889212
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on December 27, 2025
Posted by: Tooshart
[This review was collected as part of a promotion.] The refrigerator is a bit noisy compared to my old one that was 9 years old. Wish someone would test it out before they sell them.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Help line not following up on part missing on ice.
on December 27, 2025
Posted by: Gary
[This review was collected as part of a promotion.] Brought this Black Friday. Ice machine not producing much ice. Spoke with two girls about the sensor arm missing. Both girls said they would mail me an arm. Still have not received three weeks later.
I would recommend this to a friend!
Response from whirlpool.comBy Branded Team, Consumer Care, January 6, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 889116
We’re looking forward to hearing from you.
Kari V.
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com