Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,831 Reviews)
Rating breakdown 6,831 reviews
5 Stars
3,221
4 Stars
1,895
3 Stars
1,064
2 Stars
299
1 Star
352
78%of customers recommend this product.
(
4,214 out of
5,392)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
5
Rolling wheels need a stop position
on September 3, 2024
Posted by: April
from Ethelsville Alabama
[This review was collected as part of a promotion.] I bought this refrigerator approx 3 weeks ago. I feel it's too soon to rate how I feel about my purchase. It so far I'm happy with it. Although I wish the wheels had a stop on them. Times I pull door open and the whole frig moved forward and we have to constantly push it back into desired position.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great value
on September 3, 2024
Posted by: CJB899
[This review was collected as part of a promotion.] This refrigerator has exceeded our expectations…highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Just OK
on September 2, 2024
Posted by: Running
[This review was collected as part of a promotion.] First it took a long time to receive this refrigerator after ordering it. It did not fit into the space and I had to hire a handyman to make it fit. It runs almost continuously. Otherwise, OK. It replaced a 31 year old Jenn Air which was still running. I kept the old one just in case.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 5, 2024
We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. We know that can be disheartening; especially when you have just purchased a new and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations.
Written by a customer while visiting whirlpool.com
Customer Rating
3
on September 2, 2024
Posted by: aksud1
[This review was collected as part of a promotion.] Overall, I'm happy with this refrigerator. However the ice crusher is too close to the water lever. When using a large cup and tipping it to activate the ice crusher, the outer edge of the glass contacts the water lever causing water to spill on the floor.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Messed Up
on September 2, 2024
Posted by: Bema
from Sarasota, Florida
[This review was collected as part of a promotion.] When I purchased my new refrigerator, I thought that I was buying the same model that I previously had. It wasn’t, so I’m missing some of the previous ones’ features that I really liked.
Individual ice cubes larger than previous. They don’t fit the smaller top of my water bottle. So, I have to use crushed ice. Very messy.
No deli bin. Have to use a plastic bin to put these items in.
Metal shelves in freezer instead of glass.
I was ordering from a big box store online, and the app was giving me a hard time. It was a Saturday morning, so I totally take the blame for messing up.
Individual ice cubes larger than previous. They don’t fit the smaller top of my water bottle. So, I have to use crushed ice. Very messy.
No deli bin. Have to use a plastic bin to put these items in.
Metal shelves in freezer instead of glass.
I was ordering from a big box store online, and the app was giving me a hard time. It was a Saturday morning, so I totally take the blame for messing up.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Don’t buy it
on September 1, 2024
Posted by: RubyJJ
from Grove OK
[This review was collected as part of a promotion.] The freezer never worked properly from the day it was delivered and completely quit 9 days after the delivery date.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 5, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 587102.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
1
So small
on September 1, 2024
Posted by: Ruby
[This review was collected as part of a promotion.] I bought this with out really looking at it. It said almost 25cf..it is not.. it's so small..the freezer I s super small too.. I hate it.. it's not well lit either..
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 5, 2024
We manufacture several different models with various features and accessory designs in trying to provide appliances that not only meet increasing government restrictions on energy usage but will be versatile in meeting the needs of most users while still providing the best performance in the industry. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern may have caused you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
DO NOT BUY THE REFRIGERATOR
on September 1, 2024
Posted by: DO NOT BUY IT
[This review was collected as part of a promotion.] The new house came with this appliances, fridge is horrible ice maker doesn’t work change filter did everything posible and still not making ice. DO NOT BUY THE REFRIGERATOR.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 5, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 587022.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com