Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,846 Reviews)
Rating breakdown 6,846 reviews
5 Stars
3,223
4 Stars
1,898
3 Stars
1,069
2 Stars
303
1 Star
353
78%of customers recommend this product.
(
4,214 out of
5,397)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
1
on August 17, 2026
Posted by: DisappointedCustomerNow
Do not buy this refrigerator.
The design flaws were obvious from day one. The ice and water dispenser is poorly designed, with barely enough clearance for a standard cup. Every time you angle a cup to get ice, it's almost guaranteed to bump the water lever and spray water everywhere. It's frustrating, messy, and clearly wasn't tested with actual everyday use in mind.
Even worse, the refrigerator is already failing after less than 90 days. It has started making loud, concerning noises and is leaking water onto the floor. A major appliance should last years, not weeks. For the price, the quality is unacceptable, and this unit has been nothing but disappointment.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 20, 2026
Thank you for your review. We regret to hear that your Refrigerator design is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24658893.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24658893.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Rating
on August 3, 2026
Posted by: Jennifer31443
[This review was collected as part of a promotion.] Only makes 8 cubes of ice at a time, so it takes about a week to make enough ice to fill it up, if you use the ice it takes another week before you have enough ice to be able to use it. It’s nice looking and matches my stove but it’s not good for a family.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 6, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
For troubleshooting your refrigerator's ice and water dispenser, follow these steps:
New Installation: Allow 24 hours for ice production to begin and three days for full ice production.
Temperature Controls: If the refrigerator is too warm, adjust the controls to a colder setting to help with ice production. Wait at least 24 hours between adjustments.
Water Line: Ensure the refrigerator is connected to a cold water supply and that the 1/4" soft copper or PEX water supply line is installed correctly and has no kinks, as a kink can reduce water flow.
Water Filter: Replace the water filter every 6 months, when the indicator light comes on, or as needed. A clogged or improperly installed filter can slow ice production and water flow. Whirlpool recommends everydrop® water filters.
Flushing the System: After installing a new filter or connecting to a water source, flush the water system to remove air and excess carbon.
If you have a dispenser, dispense the amount of water recommended in the filter's instructions (often 1, 2, or 4 gallons).
If you don't have a dispenser, fill and discard three full ice containers. For more information, see How to Flush the Water System in a Refrigerator.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24438174.
We’re looking forward to hearing from you.
Marie Q
For troubleshooting your refrigerator's ice and water dispenser, follow these steps:
New Installation: Allow 24 hours for ice production to begin and three days for full ice production.
Temperature Controls: If the refrigerator is too warm, adjust the controls to a colder setting to help with ice production. Wait at least 24 hours between adjustments.
Water Line: Ensure the refrigerator is connected to a cold water supply and that the 1/4" soft copper or PEX water supply line is installed correctly and has no kinks, as a kink can reduce water flow.
Water Filter: Replace the water filter every 6 months, when the indicator light comes on, or as needed. A clogged or improperly installed filter can slow ice production and water flow. Whirlpool recommends everydrop® water filters.
Flushing the System: After installing a new filter or connecting to a water source, flush the water system to remove air and excess carbon.
If you have a dispenser, dispense the amount of water recommended in the filter's instructions (often 1, 2, or 4 gallons).
If you don't have a dispenser, fill and discard three full ice containers. For more information, see How to Flush the Water System in a Refrigerator.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24438174.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Overall Great Refrigerator.
on August 3, 2026
Posted by: TKlock
[This review was collected as part of a promotion.] Overall we really like the refrigerator. My one complaint is that it did not come with a meat/deli drawer
Written by a customer while visiting whirlpool.com
Customer Rating
3
Ice dispenser needs some modification.
on August 2, 2026
Posted by: Martinor
[This review was collected as part of a promotion.] Refrigerator and Freezer keep things fresh. The only downside is the water and ice dispenser. When we use a refillable thermos many times the water pours when you are getting ice. Also, there is no catch basin on this model so we had to improvise and place a dish cloth so water doesn’t spill down the front of the refrigerator l.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on August 2, 2026
Posted by: aocrubens
[This review was collected as part of a promotion.] Excellent French door refrigerator that meets all my needs.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works very well.
on August 2, 2026
Posted by: MamaCS
[This review was collected as part of a promotion.] This fridge keeps cold extremely well, the freezer works well. The controls are simple to use. The fridge could stand to have an additional drawer. I’ve never had one that didn’t have 3 drawers. This one has 2 and the very bottom drawer is a bit small. In all fairness, though, this is the smallest fridge I have had. I found a piece at Hobby Lobby that works to keep cheeses and sandwich meat in. The ice maker works well, but frequently, a bit after someone gets ice from the dispenser in the door, a piece of ice will drop from the dispenser and ends up on the floor. I still like it innspitebof those things, but a pickier person might not.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Water and ice dispenser not great
on August 2, 2026
Posted by: Amyls51
[This review was collected as part of a promotion.] Icemaker is awful the door flap near the water does not close all the way and it melts the ice into the floor The placement of the water and ice dispenser buttons are misleading and half the time you hit the wrong one
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 4, 2026
We sincerely appreciate you sharing your experience with us. We are truly sorry to hear about the frustration you have faced with the ice dispenser door on your Whirlpool® Refrigerator not closing properly. We understand how disappointing it is when an appliance doesn't perform as expected, and we want to ensure we address your concerns with the care you deserve. Please reach out to us through any of the following options so we can look into this further for you:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
If you choose to contact us via Social Media (Facebook or Instagram), please include your contact details and reference Case # 24422819, so we can quickly access your file.
We’re looking forward to hearing from you.
Marie Q.
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
If you choose to contact us via Social Media (Facebook or Instagram), please include your contact details and reference Case # 24422819, so we can quickly access your file.
We’re looking forward to hearing from you.
Marie Q.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Front ice maker a disappointment
on July 31, 2026
Posted by: Elaine R
[This review was collected as part of a promotion.] This frig looks good, fit our space, however, the ice maker is a HUGE disappointment. Not even 6 weeks into it's use, the "crushed Ice" feature doesn't work. It gets backed up and freezes in the door. The Whirlpool serviceman who came to look at it, said it is common, and the only remedy is to use the cubed ice only. I had to put black tape over it so guests wouldn't try to use it. Also, it left water on the floor, the way it is designed....My neighbor bought a frig, (not Whirlpool) that was on the inside of the door. I suggest going with a model like that.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 4, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator ice dispenser. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
For troubleshooting your refrigerator's ice and water dispenser, follow these steps:Ice Production and Dispensing
Is the refrigerator making ice?
If the dispenser gives water but not ice, check the ice maker.
Ice Maker is Making Ice but Not Dumping: Reset the Ice Maker by unplugging the refrigerator for 1 minute. Wait a couple of hours and check for ice in the bin.
Ice Maker is Not Making Ice: Refer to the "Not Making Ice" section in your Owner's Manual.
Ice Blockages:
Clumped Ice: If ice clumps (due to infrequent use or humidity), empty the bin and break up the ice with a plastic utensil, then discard the clumped ice. Clean the ice storage bin and delivery chute every 2 weeks. Do not use anything sharp.
Clogged Chute: If particles build up and block the chute, clean the ice delivery chute and the bottom of the ice storage bin with a warm, damp cloth, and dry thoroughly.
Incorrect Bin Installation: For external (in-door) ice systems, ensure the ice bin is fully snapped into place to prevent low or no ice production. (See Owner's Manual for instructions).
Dispenser Controls
Doors Closed: On some models, the doors must be closed to engage the dispenser.
Control/Dispenser Lock: Check if the Control Lock or Dispenser Lock feature is activated. This deactivates the dispenser controls and pad, but does not affect power to the refrigerator, ice maker, or dispenser light.
Paddle/Pad Engagement: Ensure the dispenser paddle or pad is fully engaged by firmly pressing a sturdy glass against it.
How to Dispense
Select water or ice on the display (depending on your model).
Firmly press a sturdy glass against the dispenser paddle.
Remove the glass to stop dispensing.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24408968.
We’re looking forward to hearing from you.
Marie Q
For troubleshooting your refrigerator's ice and water dispenser, follow these steps:Ice Production and Dispensing
Is the refrigerator making ice?
If the dispenser gives water but not ice, check the ice maker.
Ice Maker is Making Ice but Not Dumping: Reset the Ice Maker by unplugging the refrigerator for 1 minute. Wait a couple of hours and check for ice in the bin.
Ice Maker is Not Making Ice: Refer to the "Not Making Ice" section in your Owner's Manual.
Ice Blockages:
Clumped Ice: If ice clumps (due to infrequent use or humidity), empty the bin and break up the ice with a plastic utensil, then discard the clumped ice. Clean the ice storage bin and delivery chute every 2 weeks. Do not use anything sharp.
Clogged Chute: If particles build up and block the chute, clean the ice delivery chute and the bottom of the ice storage bin with a warm, damp cloth, and dry thoroughly.
Incorrect Bin Installation: For external (in-door) ice systems, ensure the ice bin is fully snapped into place to prevent low or no ice production. (See Owner's Manual for instructions).
Dispenser Controls
Doors Closed: On some models, the doors must be closed to engage the dispenser.
Control/Dispenser Lock: Check if the Control Lock or Dispenser Lock feature is activated. This deactivates the dispenser controls and pad, but does not affect power to the refrigerator, ice maker, or dispenser light.
Paddle/Pad Engagement: Ensure the dispenser paddle or pad is fully engaged by firmly pressing a sturdy glass against it.
How to Dispense
Select water or ice on the display (depending on your model).
Firmly press a sturdy glass against the dispenser paddle.
Remove the glass to stop dispensing.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 24408968.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com