Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,908 Reviews)
Rating breakdown 6,908 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,078
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,443)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
5
I really like the ice maker, the ice is smaller.
on March 13, 2026
Posted by: Fox46
from Sallisaw, Okla.
[This review was collected as part of a promotion.] I bought this alittle over a month ago, we have loved it, best decision we could have made.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on March 13, 2026
Posted by: fridge
from Burdett,N.Y.
[This review was collected as part of a promotion.] my refrigerator was repaired on 3/11/26 for not dispensing water,technician stated it needed a door switch,could not remove it,deemed it unrepairable,contacted whirlpool,case number 22792890,stated whirlpool was to contact me concerning replacing the unit,have not been contacted
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on March 12, 2026
Posted by: RonR
[This review was collected as part of a promotion.] Overall pleased with the refrigerator. Do not like how the ice and water are dispensed. Almost always get a mess when trying to fill glass. The two paddles are too close to each other!!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on March 12, 2026
Posted by: Vic11
[This review was collected as part of a promotion.] I really like all the features, especially the ice maker.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great fridge
on March 11, 2026
Posted by: Gaffer & Granny M
[This review was collected as part of a promotion.] We just bought a new home and decided on new appliances. This refrigerator is amazing! I expect years of use from it.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on March 11, 2026
Posted by: Walter
from Garland, TX
[This review was collected as part of a promotion.] We've only had the refrigerator for a week. Bought it because it was the only refrigerator we could find in bisque color. All of our other kitchen appliances are this color. We didn't want black, white or stainless. It is a very basic unit. We've purchased an extra door shelf and main shelf. Wish it had a middle drawer for sheese and sandwich meat.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not very happy
on March 11, 2026
Posted by: Not happy
from Kansas City Missouri
[This review was collected as part of a promotion.] I bought my Whirlpool side-by-side a week ago today. There are no good instructions on how to regulate your temperature. The icemaker has Already had to be replaced and it only makes ice about every 2 to 3 hours? The Refrigerator sat at what is suggested as the ideal temperature only freezes Product. It’s so cold that when I turn it up to the ideal temperature it’s still freezing mayonnaise! My Old Frigidaire didn’t do this, but the new Frigidaire models won’t fit into the spot in my kitchen.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 16, 2026
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. We have a handy Owner Center that can help with troubleshooting information on your Refrigerator.
https://producthelp.whirlpool.com/Product_Help_Page?model=WRS315SDHZ
If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 933151.
For your convenience, we have included a link for the Cycle Guide, Quick Start Guide, and Owner's Manual:
https://s3.amazonaws.com/sm-backend-production-attachments/quick-start-guide-w11396841-revC.pdf
https://s3.amazonaws.com/sm-backend-production-attachments/owners-manual-w11484052-revE.pdf
We hope this information is helpful.
Marie Q
https://producthelp.whirlpool.com/Product_Help_Page?model=WRS315SDHZ
If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 933151.
For your convenience, we have included a link for the Cycle Guide, Quick Start Guide, and Owner's Manual:
https://s3.amazonaws.com/sm-backend-production-attachments/quick-start-guide-w11396841-revC.pdf
https://s3.amazonaws.com/sm-backend-production-attachments/owners-manual-w11484052-revE.pdf
We hope this information is helpful.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features!
on March 11, 2026
Posted by: Ms.Es.
[This review was collected as part of a promotion.] This appliance was purchased and placed in my new home- I am enjoying it-
Written by a customer while visiting whirlpool.com