Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,909 Reviews)
Rating breakdown 6,909 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,079
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,444)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
3
It's OK
on March 17, 2025
Posted by: Tall in OK
[This review was collected as part of a promotion.] I bought this because it matched my current appliances in my kitchen. I didn't really pay a lot of attention to the specifics inside, and I should have. It is adequate for what we need, but if I had another choice I wouldn't have bought this.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Replacement refrigerator
on March 17, 2025
Posted by: Shelf
[This review was collected as part of a promotion.] The new refrigerator was a replacement for the new fridge provided by the builder. The initial unit required four visits from a technician due to the food in the refrigerator constantly freezing regardless of the interior temp being turned down. The new fridge required another technician visit due to the loud rattling noise(s) when the unit would run. The tech raised and releveled the unit. The new unit functions properly, however it is a little louder when it cycles than the previous unit.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Next time I'll drive to the store to shop!
on March 17, 2025
Posted by: LRINGIS
from Florida
[This review was collected as part of a promotion.] I guess it's on me because I bought online in a pinch when our old fridge died... I now wish I would have went to the store to look at different models. If I had, I likely would not have chosen this one. The inside space feels wasteful. The top shelf is so far down that there's a lot of wasted space between the shelf and the top of the fridge... and there's brackets for 4 shelves, but only 3 shelves included. The drawers feel cheap and don't slide well. It works fine. The freezer is great and the ice/water in the door is ok... the way the buttons are arranged can be messy if you're not careful when dispensing.
I will try ordering another shelf and looking online for some storage accessories - maybe that will help.
I'm disappointed - but that's on me since I didn't physically go to the store to look at it before purchasing.
I will try ordering another shelf and looking online for some storage accessories - maybe that will help.
I'm disappointed - but that's on me since I didn't physically go to the store to look at it before purchasing.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Excessively loud
on March 17, 2025
Posted by: Awful
[This review was collected as part of a promotion.] Loud all the time. Runs a lot. Set remote preferred level. Does not help. Don’t buy it. Have always loved whirlpool. This is my 3rd one. Can hear it upstairs in my bedroom from the kitchen downstairs
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 18, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/64230cKeL . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/64240cKe0 or Instagram http://spr.ly/64250cKeF. When responding please include your contact information and reference Case # 695255.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/64230cKeL . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/64240cKe0 or Instagram http://spr.ly/64250cKeF. When responding please include your contact information and reference Case # 695255.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Does the job
on March 17, 2025
Posted by: Stan F
[This review was collected as part of a promotion.] Came with a new home. I'm not big on the stainless finish that needs constant cleaning. As others have stated, you cannot turn off the icemaker on this unit without removing the icemaker drawer! I do enjoy the simplicity of the controls, only 4 possible settings each for freezer and cooler, with no actual temp display. Others may find that not to their liking.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
on March 17, 2025
Posted by: Refrig0325
[This review was collected as part of a promotion.] Motor is abnormally loud and constant Really disappointed Have always been a whirlpool fan
Written by a customer while visiting whirlpool.com
Customer Rating
4
Fridge Good, Mediocre Ice Maker
on March 16, 2025
Posted by: JKMcKin
from Alaska
[This review was collected as part of a promotion.] After more than six months use, I am overall happy with the refrigerator. It could use another interior shelf and another door shelf, and the door hinge on the fridge side could be a little stronger so the door wouldn't swing all the way open so easily. But it holds temperature just fine, no condensation or frost build up, and while the compressor isn't quiet, it also isn't what I would call loud. The ice maker is very slow and very loud, and after about six months it stopped working altogether. We had to dig around online to find out where the "reset" button is, and after we reset the ice maker it started working again. I'm disappointed that Whirlpool has such a low quality standard, but unfortunately this type of "good enough" product has become the industry standard across all brands. I'm just grateful that I haven't had to replace it yet.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Small freezer
on March 16, 2025
Posted by: None
[This review was collected as part of a promotion.] Freezer is really small only has one drawer not enough room to store any meats
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 19, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #694970.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #694970.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com