Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,909 Reviews)
Rating breakdown 6,909 reviews
5 Stars
3,240
4 Stars
1,920
3 Stars
1,079
2 Stars
309
1 Star
361
78%of customers recommend this product.
(
4,246 out of
5,444)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
4
Great appliance, couldnt connect ice water hookup
on April 22, 2025
Posted by: Carolyn
[This review was collected as part of a promotion.] My first time trying a whirlpool appliance great product.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice size
on April 22, 2025
Posted by: Ladydi
from Florida
[This review was collected as part of a promotion.] I brought this refrigerator to replace another model that lasted not quite 3 years. I like the layout and the size. I did not realize at the time that I was purchasing an older model from what I had previously. The water and ice are actual buttons instead of the digital features on the newer model. I guess they are ok since I don't drink the water. But I do use the ice feature. Hopefully the ice maker in this model will continue to work, because that was problem with the previous whirlpool refrigerator. After 6 repair attempts the extended warranty had to give me a replacement. Oh and it doesn't come with a drawer for cold cuts. So I swapped the drawer out from my old fridge and it fit in the new fridge. I also wanted to use the glass freezer shelves from the old fridge but I can figure out how to remove them. This model came with the open grated shelves which I'm not really a fan of.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Wish I bought something ealse.
on April 22, 2025
Posted by: Pumper
[This review was collected as part of a promotion.] The ice maker is so slow at making ice....and it has a loud hum when running.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Noisy
on April 22, 2025
Posted by: bob27
[This review was collected as part of a promotion.] Not acceptable. Fan and compressor make too much noise.
Otherwise the unit cools acceptably.
Otherwise the unit cools acceptably.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 23, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/64262ZVJo . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/64272ZVJU or Instagram http://spr.ly/64282ZVJq. When responding, please include your contact information and reference Case # 711976.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/64262ZVJo . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/64272ZVJU or Instagram http://spr.ly/64282ZVJq. When responding, please include your contact information and reference Case # 711976.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
runs good, but...
on April 22, 2025
Posted by: Bobbie P
[This review was collected as part of a promotion.] Not our first one. it is roomy and keeps the food cold. one thing though, it runs kind of noisy. I didn't notice this with the last one, but this one hums loudly.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on April 22, 2025
Posted by: becky
from The vilages, FL
[This review was collected as part of a promotion.] I needed a bisque refrigerator to match my other appliances and Whirlpool still makes them - thank goodness. I don't like stainless and that appears to be the only choice I will have going forward. Very happy with Whirlpool's decision to continue making bisque appliances.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
I like my older refrigerator better.
on April 22, 2025
Posted by: Bobb
from Florida
[This review was collected as part of a promotion.] I bought this 2 weeks ago. It is much more noisier than my old Whirlpool.
Written by a customer while visiting whirlpool.com
Customer Rating
1
AWFUL
on April 22, 2025
Posted by: andry
[This review was collected as part of a promotion.] One week installed and the ice maker has not yet made a full bin of ice. This is the second one installed in less of 2 weeks. First one the water line was hooked up and the water dispenser did not work. The installers took back that one to store. Now I am waiting for a repair man to come and see what is wrong with the ice maker on the second one. I have a very bad opinion for this brand. ONE WEEK AND NOT A FULL BIN OF ICE.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 22, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 711700.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com