Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,806 Reviews)
Rating breakdown 6,806 reviews
5 Stars
3,214
4 Stars
1,890
3 Stars
1,060
2 Stars
296
1 Star
346
78%of customers recommend this product.
(
4,208 out of
5,376)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
5
Live it
on February 11, 2026
Posted by: Sadie
from Holiday, florid
[This review was collected as part of a promotion.] I have had this fridge for a month! Works perfect, quiet and easy to maintain. Can’t go wrong with Whirlpool!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Wish I hadn’t purchased this refrigerator
on February 10, 2026
Posted by: JMW1013
[This review was collected as part of a promotion.] The ice maker doesn’t produce more than a couple of dozen cubes a day. The ice and water dispenser is too small for a tall glass.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 11, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Refrigerator. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help.
For troubleshooting your refrigerator's ice and water dispenser, follow these steps:
New Installation: Allow 24 hours for ice production to begin and three days for full ice production.
Temperature Controls: If the refrigerator is too warm, adjust the controls to a colder setting to help with ice production. Wait at least 24 hours between adjustments.
Water Line: Ensure the refrigerator is connected to a cold water supply and that the 1/4" soft copper or PEX water supply line is installed correctly and has no kinks, as a kink can reduce water flow.
Water Filter: Replace the water filter every 6 months, when the indicator light comes on, or as needed. A clogged or improperly installed filter can slow ice production and water flow. Whirlpool recommends everydrop® water filters.
Flushing the System: After installing a new filter or connecting to a water source, flush the water system to remove air and excess carbon.
If you have a dispenser, dispense the amount of water recommended in the filter's instructions (often 1, 2, or 4 gallons).
If you don't have a dispenser, fill and discard three full ice containers. For more information, see How to Flush the Water System in a Refrigerator.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 915856.
We’re looking forward to hearing from you.
Marie Q
For troubleshooting your refrigerator's ice and water dispenser, follow these steps:
New Installation: Allow 24 hours for ice production to begin and three days for full ice production.
Temperature Controls: If the refrigerator is too warm, adjust the controls to a colder setting to help with ice production. Wait at least 24 hours between adjustments.
Water Line: Ensure the refrigerator is connected to a cold water supply and that the 1/4" soft copper or PEX water supply line is installed correctly and has no kinks, as a kink can reduce water flow.
Water Filter: Replace the water filter every 6 months, when the indicator light comes on, or as needed. A clogged or improperly installed filter can slow ice production and water flow. Whirlpool recommends everydrop® water filters.
Flushing the System: After installing a new filter or connecting to a water source, flush the water system to remove air and excess carbon.
If you have a dispenser, dispense the amount of water recommended in the filter's instructions (often 1, 2, or 4 gallons).
If you don't have a dispenser, fill and discard three full ice containers. For more information, see How to Flush the Water System in a Refrigerator.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When you respond, please include your contact information and reference Case # 915856.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Skip this model
on February 9, 2026
Posted by: KristinH
from Orlando, FL
[This review was collected as part of a promotion.] The overall size is nice, big enough to fit a lot of items. The design of the water/ice dispenser is horrible. The water lever is in front of the ice and easy to tap causing water to splash everywhere when you are trying to dispense the ice. Ice dispenser freezes over constantly and doesn't dispense ice. We've been having to grab ice by hand from inside the freezer. I enjoy my whirlpool appliances but would suggest passing on this particular model.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Noisey compressir
on February 7, 2026
Posted by: PJM 1986
from Palm Beach Gardens Florida
[This review was collected as part of a promotion.] Feels cheap and very noisey when compressor is running
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice fridge
on February 4, 2026
Posted by: Amandaf
from Clarksville oh
[This review was collected as part of a promotion.] Nice refrigerator! The only thing I would change is putting a drawer higher up for lunch meat, cheeses etc..
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great feature
on February 4, 2026
Posted by: Neck
[This review was collected as part of a promotion.] Trabaja excelente , se ve hermosa no hemos tenido ningún problema con la heladera está hermosa
Written by a customer while visiting whirlpool.com
Customer Rating
3
Product is fair at best.
on February 4, 2026
Posted by: None
from Palmerton, PA.
[This review was collected as part of a promotion.] After having a top refrigerator and bottom freezer......new unit is not as user friendly.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Look Elsewhere
on February 2, 2026
Posted by: Harry
from Tyler, TX
[This review was collected as part of a promotion.] Builder provided this fridge as part of an incentive package. Very non-functional and short on space in both fridge and freezer. Controls are not easy to use and manuals are pitiful. Not worth half of what the builder claims to have paid for it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 3, 2026
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #912127.
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://tinyurl.com/Whirlpool-Facebook
Instagram: https://tinyurl.com/Whirlpool-Instagram
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #912127.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com