Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,806 Reviews)
Rating breakdown 6,806 reviews
5 Stars
3,214
4 Stars
1,890
3 Stars
1,060
2 Stars
296
1 Star
346
78%of customers recommend this product.
(
4,208 out of
5,376)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
1
AWFUL
on April 22, 2025
Posted by: andry
[This review was collected as part of a promotion.] One week installed and the ice maker has not yet made a full bin of ice. This is the second one installed in less of 2 weeks. First one the water line was hooked up and the water dispenser did not work. The installers took back that one to store. Now I am waiting for a repair man to come and see what is wrong with the ice maker on the second one. I have a very bad opinion for this brand. ONE WEEK AND NOT A FULL BIN OF ICE.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 22, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 711700.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
on April 22, 2025
Posted by: Two dogs
[This review was collected as part of a promotion.] Needed a new refrigerator. I just bought a new house in Florida and it had all whirlpool appliances in it. We were very satisfied with that so when I got back To Virginia, I bought a Whirlpool
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor deigned fridge
on April 22, 2025
Posted by: Silver
[This review was collected as part of a promotion.] Very noise . Noise does not stop. Ice maker is poorly designed as on and off switch for it is so hidden one has to get on a ladder to pull it out then reach under neath. Bottom of fridge has wires exposed . Got fridge thru builder . Very bad quality!
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 22, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/64232n1lJ . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/64242n1lK or Instagram http://spr.ly/64252n1lz. When responding, please include your contact information and reference Case # 711655.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/64232n1lJ . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/64242n1lK or Instagram http://spr.ly/64252n1lz. When responding, please include your contact information and reference Case # 711655.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
adScott
on April 18, 2025
Posted by: adScott
[This review was collected as part of a promotion.] purchased one month ago. and so far so good. everything works and the frigerator is relatively quiet.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Loving the ice and water feature.
on April 18, 2025
Posted by: Carebear
[This review was collected as part of a promotion.] Very happy with our appliance. Its so much quieter than our old appliance. Whirlpool has been a long time household name.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Broke on the first week
on April 17, 2025
Posted by: Masonladd21
[This review was collected as part of a promotion.] Broke within the first week, water line broke in the freezer.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 21, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 709989.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Freezer Door
on April 16, 2025
Posted by: Amys
from Tennessee
[This review was collected as part of a promotion.] The stainless steel is easily stained by water. The door is stained under the water dispenser although cleaned every day.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 21, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 709784.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 709784.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent ice maker.
on April 16, 2025
Posted by: Colby fridge
[This review was collected as part of a promotion.] I love my refrigerator. It is roomy and I can find things easily.
Written by a customer while visiting whirlpool.com