Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,806 Reviews)
Rating breakdown 6,806 reviews
5 Stars
3,214
4 Stars
1,890
3 Stars
1,060
2 Stars
296
1 Star
346
78%of customers recommend this product.
(
4,208 out of
5,376)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
4
Poor ice maker performance
on May 23, 2025
Posted by: RJaVet
[This review was collected as part of a promotion.] Disappointed with the ice maker. Very, very slow in making ice.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Cannot recommend this model
on May 22, 2025
Posted by: Melissakg1
from Omaha, NE
[This review was collected as part of a promotion.] I’ve had this refrigerator for a month and here’s what I don’t like: it’s loud at least a few times a day, like is it dying loud, I called whirlpool and was told ya that’s how it sounds, they have a new manufacturer for the compressor and coolant. The ice maker spits out tons of broken pieces that end up on the ground and the ice lever sets back slightly too far which makes it awkward to get ice, not let it spill onto the ground, and hard to not hit the water button and end up with water everywhere.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, May 23, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 727698
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 727698
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
on May 22, 2025
Posted by: pd610
from Charlotte NC 28277
[This review was collected as part of a promotion.] Very pleased with this appliance, it works very well.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
See note above.
on May 21, 2025
Posted by: ACDaniels
[This review was collected as part of a promotion.] I am pleased that I bought this refrigerator. The one drawback or negative thing about this refrigerator is the ice/water dispenser. When I put my glass under the dispenser to get ice, I have to be very careful that I don't also engage the water dispenser or I have water shooting out from the water dispenser into the floor. I think the design of the ice and water dispenser needs to be re-designed.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Poor design
on May 21, 2025
Posted by: Denny
[This review was collected as part of a promotion.] I’ve had the refrigerator for three weeks now and I’m very disappointed. There are only two drawers and they are not that deep even though this refrigerator is deeper than my old Whirlpool model . I hate the way the water and ice dispenser is set up on the front. It is hard to get ice in containers without hitting the water button. Wish I would have chosen another model.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Quiet operation
on May 21, 2025
Posted by: BeBe
from Florida
[This review was collected as part of a promotion.] I bought this refrigerator last week and it worked for 3 days and the fan broke on the item.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good fridge.
on May 20, 2025
Posted by: Donna
[This review was collected as part of a promotion.] I bought this refrigerator in Dec. replacing a 3 door model which eventually started to leak/ice up in freezer and plastic at back shot out water when water/ice being obtained from the front.
Overall this new fridge is fine. Sometimes an ice cube will jump out on its own. We have locked it to prevent that , not wanting water on the floor. It lacks a meat keeper and cheese tray which we miss. I bought some trays that we are using but they take space from the shelves. I was able to match a new microwave with this. They both look great in my kitchen. I also was pleased with the price.
Overall this new fridge is fine. Sometimes an ice cube will jump out on its own. We have locked it to prevent that , not wanting water on the floor. It lacks a meat keeper and cheese tray which we miss. I bought some trays that we are using but they take space from the shelves. I was able to match a new microwave with this. They both look great in my kitchen. I also was pleased with the price.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Nope
on May 20, 2025
Posted by: Janet
[This review was collected as part of a promotion.] Buyers remorse. Already the ice maker is clogged. Need more shelves
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, May 23, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 726445
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 726445
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com