Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,806 Reviews)
Rating breakdown 6,806 reviews
5 Stars
3,214
4 Stars
1,890
3 Stars
1,060
2 Stars
296
1 Star
346
78%of customers recommend this product.
(
4,208 out of
5,376)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
2
Extremely loud
on June 11, 2025
Posted by: Mell
from Arizona
[This review was collected as part of a promotion.] New home Builder included this fridge in our new home. Terrible! Its extremely loud that it echoed in our house and could hear it everywhere. I definitely dont recommend that. I also went to another home with the same fridge, same issue. Would not recommend.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, June 11, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 737311.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 737311.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Pleased
on June 11, 2025
Posted by: Kliz
[This review was collected as part of a promotion.] I am very happy with my new Whirlpool refrigerator!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Noisy
on June 10, 2025
Posted by: MssD
[This review was collected as part of a promotion.] Noisier than my previous one. Could use another drawer in both the fridge and freezer.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Whirlpool Side By Side Refrigerator
on June 10, 2025
Posted by: Jake55
from Fort Myers Florida
[This review was collected as part of a promotion.] Whirlpool is American made and a very reliable brand. I have replaced two refrigerators in the last three years and have been extremely satisfied with both. The builder in eack location has installed LG and GE, neither lasted for a reasonable amount of time. I also had an opportunity to speak with their customer service team and found them to be courteous and professional. Important to note, because they are US based, their representatives do not have any difficulty understanding and communicating. I certainly recommend their appliances for quality and price, always had a great experience from purchase to delivery.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Previous Whirlpool vs New Whirlpool
on June 9, 2025
Posted by: Marsha
[This review was collected as part of a promotion.] Like the ice dispenser. Previous Whirlpool had upper shelf on freezer door. Some freezer shelving has space in the back where items can fall. Miss meat drawer in fridge. Saved shelf from old fridge and added for additional shelf.
Written by a customer while visiting whirlpool.com
Customer Rating
2
on June 9, 2025
Posted by: Smith
[This review was collected as part of a promotion.] Not happy with this purchase. There is a large gap between two of the shelves. Called to see if we could add a shelf and was told the sides of the refrigerator were not strong enough to support an additional shelf. Also the water dispenser has a very small stream of water.
Response from whirlpool.comBy Branded Team, Consumer Care, June 11, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #735513.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #735513.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Ok
on June 9, 2025
Posted by: Timothy
[This review was collected as part of a promotion.] Took a week to get cold enough to use and the ice maker took 3 weeks to fill the bin and doors don'tline up. Not great but works.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great features
on June 8, 2025
Posted by: NewConstruct
[This review was collected as part of a promotion.] Nice sleek look and great features. Like cleanable and adjustable shelf options.
Written by a customer while visiting whirlpool.com