Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Average customer rating
4.1
(6,806 Reviews)
Rating breakdown 6,806 reviews
5 Stars
3,214
4 Stars
1,890
3 Stars
1,060
2 Stars
296
1 Star
346
78%of customers recommend this product.
(
4,208 out of
5,376)
Customer Reviews for Whirlpool - 36 in. Wide 24 cu. ft. Side-by-Side Refrigerator with LED Interior Lighting - Biscuit-on-Biscuit
Customer Rating
5
Great product !! Works well
on February 25, 2026
Posted by: Maureen
[This review was collected as part of a promotion.] Am happy with my appliance . Works great . We love it and will recommend it.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Useful features
on February 24, 2026
Posted by: JJ246
[This review was collected as part of a promotion.] Good fridge, quiet, with lots of usable space, and useful extras (water and ice dispensers).
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
No comment
on February 24, 2026
Posted by: Don’t have
[This review was collected as part of a promotion.] This fridge came with a new build , not what I was used to using.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Does the Job
on February 24, 2026
Posted by: Brownie
from York, SC
[This review was collected as part of a promotion.] The first one I received was noisy. The replacement is much quieter. No complaints from me!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
on February 24, 2026
Posted by: 123456
[This review was collected as part of a promotion.] I had a whirlpool refrigerator for almost 18 years before this new one .
The new one is TWICE as loud as the old one .
The new one was at 53 decibels from a foot away and you can feel the kitchen floor buzzing while standing on it 5 feet away .
The new one is TWICE as loud as the old one .
The new one was at 53 decibels from a foot away and you can feel the kitchen floor buzzing while standing on it 5 feet away .
Response from whirlpool.comBy Branded Team, Consumer Care, February 26, 2026
We value your time and would like to look into the concerns with your Refrigerator.
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6423ht1q3 . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6424ht1qO
Instagram: http://spr.ly/6425ht1qP
Live Chat: http://spr.ly/6426ht1qu (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 925645.
We’re looking forward to hearing from you.
Marie Q
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/6423ht1q3 . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6424ht1qO
Instagram: http://spr.ly/6425ht1qP
Live Chat: http://spr.ly/6426ht1qu (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 925645.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features enjoying
on February 24, 2026
Posted by: None
from Nc
[This review was collected as part of a promotion.] I purchased this unit in November and I am very satisfied
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on February 23, 2026
Posted by: 30 years old
[This review was collected as part of a promotion.] This has been fine for now. I suggest that you go back and build the larger version of the freezer on top refrigerator on bottom. Those are the best on our opinion.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great unit band manual instructions on leveling.
on February 22, 2026
Posted by: JohnMM
[This review was collected as part of a promotion.] Refrigerator works great. Problem is the manual that came with it does not depict the actual model. Does not show the actual way to level this model. Ice tray removal is another issue.
Written by a customer while visiting whirlpool.com