Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Biscuit
Average customer rating
4.2
(477 Reviews)
Rating breakdown 477 reviews
5 Stars
255
4 Stars
134
3 Stars
56
2 Stars
10
1 Star
22
87%of customers recommend this product.
(
357 out of
412)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Biscuit
Customer Rating
5
the freezer area is very small.
on July 8, 2025
Posted by: newhouse
from Mississippi
[This review was collected as part of a promotion.] this refrigerator came with my new home. it is smaller than my family of 4 needss
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good fridge
on July 28, 2025
Posted by: keep it cool
from Montna
[This review was collected as part of a promotion.] Works well -- keeps food colder than old fridge. Only flaw is limited shelf placement. Can't get a tall space on lower shelves unless completely remove one shelf.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Stainless steel is beautiful
on August 12, 2025
Posted by: micro
[This review was collected as part of a promotion.] I have never owned a Whirpool product before so I'm excited! However, I don't like the side by side because there is not enough freezer space and it caused me to buy a small freezer. Love the ice maker and water combo and still reading up on how to keep it clean and take care of it to make it last. Love it.
Response from whirlpool.comBy Branded Team, Consumer Care, August 4, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #761608.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #761608.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Smaller than expected
on August 14, 2025
Posted by: Pcaddy
[This review was collected as part of a promotion.] I bought this to replace a 20+ year old Whirlpool. I had a great experience with the old one so it made my decision easy. Our only problem with choosing a new refrigerator was that our width and height was very specific. The new refrigerator fits perfectly, but the interior is actually smaller than the old one, which is a little disappointing. I find that I have to store some food items in our old fridge in the garage.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great fridge for smaller space
on August 15, 2025
Posted by: SteveMD
from Maryland
[This review was collected as part of a promotion.] It’s not a small fridge, but the space I have couldn’t fit most of the fridges out there with water/ice dispensers. This one fits and has the features that normally require more space. We’re so happy with it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Where are the leveling legs?
on August 18, 2025
Posted by: Car C
from Sunnyvale, CA
[This review was collected as part of a promotion.] This unit also does not come with leveling legs. We had to use shims to stop the wheels from rolling the fridge everytime we opened it up. We called in a warranty request and they told us there was nothing they could do. The applicance is on the smaller side, especially the freezer. We like the size and shape of the ice cubes, they drop into our drink containers easily. The door shelves are deep and allow for a lot of things to be places on the door.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Average
on September 13, 2025
Posted by: Kathe
[This review was collected as part of a promotion.] This model came with our manufactured home. The freezer is small and poorly designed.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Ice maker
on September 18, 2025
Posted by: Kim91
from Northport Alabama
[This review was collected as part of a promotion.] This side by side came with upgraded package with my new home. I love it. It has been forever since I've had an ice maker and I have missed it. I hope I have this one for a long time.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com