Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Biscuit
Average customer rating
4.2
(477 Reviews)
Rating breakdown 477 reviews
5 Stars
255
4 Stars
134
3 Stars
56
2 Stars
10
1 Star
22
87%of customers recommend this product.
(
357 out of
412)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Biscuit
Customer Rating
5
Refrigerator Review
on July 21, 2020
Posted by: Bbblll123
from Milwaukee
[This review was collected as part of a promotion.] We had a difficult time finding a side by side doors refrigerator to fit the relatively small opening we have in our kitchen, so we were very pleased to find this one. So far, we're extremely happy with it. I feel it's pretty energy efficient and the stainless steel looks sharp. It's nice to have a choice between ice cubes or crushed ice from the dispenser. Theres a good deal of room in the fridge, as it is deep, but not extremely wide. That's perfect for us due to the small area we had to squeeze it into. It's also very well-lit inside, easy to get to shelves and eady to see all shelves. Very happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Don’t last!
on February 21, 2023
Posted by: Not satisfied
from Wisconsin
Wire harness in door broke and only way to fix is to buy a whole new door! Company won’t stand by their product… my advice is to look at other companies
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 23, 2023
Thank you for sharing your insights with us, Not satisfied. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 265412.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice refrigerator!
on May 8, 2018
Posted by: ColinT
from Chesterfield, Missouri
Gender:Male
[This review was collected as part of a promotion.] I live in an older condo so finding side-by-side options is challenging because you only have so much height, depth and width to work with. However, I really like this so far. I've had it about 3 weeks or so. I've read some complaints about capacity but compared to what I had before (a standard refrigerator with the freezer on top) I think's it's comparable in capacity. You might have to stack things differently in the freezer but I believe the space is about the same. The ice maker works good but I have noticed it does seem to keep churning out ice even after the on/off bar is moved up as the ice accumulates (it should shut off when that bar is moved up a certain point). I think it has to move up all the way, so I believe this might be a design flaw that needs more attention attention by Whirlpool. I had a similar ice maker in my old GE refrigerator (but without the dispenser built in the door) and it did shut off after the bar was moved up a certain level. What I've done is watch it and when I get the amount of ice I think I'll need, I just move the bar up all the way up and shut it off. Some have complained of the ice splattering when you dispense it. I seem to notice this more when the ice is crushed than when it is cubed ice. I suppose the dispenser could have been recessed deeper more in the door but I haven't considered this a major issue. You do hear it pumping water in and making the ice but I think the noise level is acceptable. As for the refrigerator portion, as some have pointed out, only the shelves on the door are adjustable, so it might be disqualifier for some if you really are set on adjustable shelves on the inside and not just the door. I don't mind it myself. For what it is, and the space I had to work with, I really like it and this refrigerator is perfect for my needs.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great size. Just what I needed
on April 19, 2020
Posted by: Neno 9
from Milledgeville, Ga
[This review was collected as part of a promotion.] Love it it fits in my space. Convenient ice dispensing.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Unfortunately
on May 22, 2020
Posted by: Wild ranch
from San Antonio TX
[This review was collected as part of a promotion.] Unfortunately I be only used this fridge for 3mnths before it gave out. At least it's being serviced under warranty. But very inconvenient being without a fridge for a couple of weeks.
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, May 27, 2020
Hey Wild ranch, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible features, would not let me download pic
on September 25, 2024
Posted by: John/Robin
from NC
[This review was collected as part of a promotion.] We bought this a month ago but there was no in store display so all we had to go by was the pictures online in the store. The water and ice maker are the worst a designer can design..They designed the light under and to the far back of the water and ice dispenser, so you can't see jack when dispensing either one..have to use my cellphone light or turn on the kitchen light! The freezer is tiny, and the refrigerator shelfs are set to what they want them, and can't be changed to what we want them..plus the fridge did NOT come with a slide out snack tray..so disappointed...The good thing is the fridge and freezer does what it is supposed to do and that is to keep things cold...would not recommend to anyone...if they ever designed a better one and wanted to give me a free exchange I would go for it
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 26, 2024
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #599195.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #599195.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Still love it, but
on March 7, 2025
Posted by: llou
from West Virginia
[This review was collected as part of a promotion.] I needed a new refrigerator. I have a Whirlpool fridge that is in my garage and it is 32 years old. I use it for a second fridge. The new one is a little noisy and the placement of the filter is crazy, in my opinion. It is down at the very bottom and you have to open the freezer door to change it. May be a little difficult for an older person to change. Light in fridge is a little dimmer than the older one, and it doesn't have a drawer for cheese, lunch meat, etc.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good product
on February 18, 2019
Posted by: Msca1949
from Bay Area California
Gender:Male
[This review was collected as part of a promotion.] I just bought this a couple of weeks ago. It is fine but I have a little problem with the door shelf. When we had the walkthrough fir the house i found out that the shelf was broken and the agent asked me to report it to you
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com