Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Biscuit
Average customer rating
4.2
(477 Reviews)
Rating breakdown 477 reviews
5 Stars
255
4 Stars
134
3 Stars
56
2 Stars
10
1 Star
22
87%of customers recommend this product.
(
357 out of
412)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Biscuit
Customer Rating
2
on October 24, 2023
Posted by: Lele
Had to have the repair come out 3 times for the same problem
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 26, 2023
Thank you for sharing your insights with us, Lele. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 417487.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
on December 3, 2023
Posted by: Honey
[This review was collected as part of a promotion.] The refrigerator is good and convenient. We like it and are getting used to how to arrange things.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Works great!
on December 5, 2023
Posted by: Lady1021
from Florida
[This review was collected as part of a promotion.] We purchased our refrigerator about a month ago. Works great. Very spacious for two people or a small family.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good machine so far but too small for family needs
on December 10, 2023
Posted by: CNDi
from Lakeland, FL
[This review was collected as part of a promotion.] This unit was part of a package of appliances I received when I purchased a new home. It does the job admirably but is a bit cramped for a family of five. The ice maker doesn't support much active use due to its production speed, and cubes got caught in the chute door a couple times, leading to some minor defrosts before I got caught.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Best fridge yet
on January 7, 2024
Posted by: Marv
from Delaware
[This review was collected as part of a promotion.] Almost a month since I have had this fridge and love it so far.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Ice maker
on January 7, 2024
Posted by: Randy - dishwasher
[This review was collected as part of a promotion.] The ice maker takes way too long to dump ice and is easy to accidentally bump the switch and turn the ice maker off.
Written by a customer while visiting whirlpool.com
Customer Rating
2
disappointed
on January 13, 2024
Posted by: 1111
from red oak , ia
[This review was collected as part of a promotion.] very disappointed with several aspects of this appliance . the main problem is the poor quality of the paint . the paint on the doors is so soft that it scuffs and scratches very easily . when cleaning , even magic eraser leaves marks . adhesive from packing material tape will not come off . there are scratches on the butter tray door . crushed ice feature is unusable because it throws ice everywhere . instructions say that light is supposed to come on when you use ice/water , it doesnt . other discrepancies between instructions and actuality . inability to fine tune temps .
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 19, 2024
Hello 1111,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case # 466365.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case # 466365.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Concerned About Operation
on February 6, 2024
Posted by: John
[This review was collected as part of a promotion.] The refrigerator cycles more frequently than I expected; Is this a problem. I am concerned!
The refrigerator is louder than expected when when running.
Written by a customer while visiting whirlpool.com