Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Biscuit
Average customer rating
4.2
(477 Reviews)
Rating breakdown 477 reviews
5 Stars
255
4 Stars
134
3 Stars
56
2 Stars
10
1 Star
22
87%of customers recommend this product.
(
357 out of
412)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Biscuit
Customer Rating
1
BAD COMPRESSOR
on October 28, 2019
Posted by: az pcb guy
from Phoenix az
Purchased 9 months ago and compressor already failed. Only a 1 year warranty so not optimistic about the future of this purchase. Very disappointed.
No, I would not recommend this to a friend.
Response from whirlpool.comBy blankar, Digital Care, November 7, 2019
Hey az pcb guy, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
5
It has a great look to it
on June 4, 2020
Posted by: Lfliss
from Wisconsin
[This review was collected as part of a promotion.] It's amazing and I love it. My previous refrigerator lasted 28 years without ever having a problem. I hope this one lasts that long.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Worth waiting for
on April 3, 2021
Posted by: Christine
from Irving,TX
[This review was collected as part of a promotion.] We ordered it in December and it was delivered in March, but it was definitely worth waiting for. We would have like to get a larger one, but did not have the space;''. This seems so much bigger than our previous one. It it incredibly well lit - stuff can't hide in the back. The adjustable bins on the door are terrific (although we would have liked a few more adjustment options - that is where I store my spices). Plus it is SO quiet. And the shiny black door looks terrific and doesn't show fingerprints. We are really pleased!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor design
on October 15, 2022
Posted by: Unhappy customer
from San Bruno, Ca
[This review was collected as part of a promotion.] I expected something better from Whirlpool. I bought this particular model only because it is right size for my kitchen, where there are cabinets on both sides and on the top of the refrigerator. Water dispenser is located too far out and the water is dripping down on the door and into the ( hardwood) floor. Front of the fridge has always stains from the dripping water. The sides of the fridge ( top and bottom) look completely unfinished
- all pics attached. This refrigerator is 3 months old. I’m very unhappy.
- all pics attached. This refrigerator is 3 months old. I’m very unhappy.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Kristin S, Social Care, October 21, 2022
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Bad Purchase
on May 2, 2023
Posted by: Rick
from Dearborn, Michigan
[This review was collected as part of a promotion.] I recently spoke with the Livonia Menards store regarding damage to a Whirlpool Fridge
that was delivered on April 6th 2023. Whirlpool sent a representative to my home shortly after for an inspection of the fridge to confirm the damage. Since we would both benefit with the sale of the fridge, I'm requesting some compensation to settle this.
that was delivered on April 6th 2023. Whirlpool sent a representative to my home shortly after for an inspection of the fridge to confirm the damage. Since we would both benefit with the sale of the fridge, I'm requesting some compensation to settle this.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 3, 2023
Thank you for sharing your insights with us, Rick. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6420Oks30 or Direct Message on Twitter @WhirlpoolCare, so we can look into this matter further for you. When responding please include your contact information and reference Case # 315059.
We’re looking forward to hearing from you.
Kristin S.
We’re looking forward to hearing from you.
Kristin S.
Written by a customer while visiting whirlpool.com
Customer Rating
4
A good product with a couple of issues.
on May 4, 2024
Posted by: Sandy
from Kalamazoo, Michigan
[This review was collected as part of a promotion.] The refrigerator looks beautiful, is very quiet and does a great job with temperature control. However, the size of the interior is small, especially the freezer. I won't be using the ice maker and wish I had a choice to have it added or not. I would not have ordered it. It takes up too much space in the freezer!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Nice looking fridge!
on February 17, 2025
Posted by: jamoor
[This review was collected as part of a promotion.] I actually purchased this in December; it took thirty days to be delivered. Seems to be working okay although I really dislike NOT being able to control the temps closer than the settings allow. This unit is smaller than the one it replaced; runs fairly quiet although the icemaker is a bit noisy when it discharges cubes and refills to make more. Kind of hard to review an appliance that has only been in operation for three weeks
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very Loud
on April 22, 2025
Posted by: Jean
[This review was collected as part of a promotion.] I waited 4 months for this refrigerator, because I wanted bisque to match the stove and dishwasher. It looks great. However, it is very loud. I can hear it out in my living room and down the hall. If I had been able to hear it before I bought it, I never would have. I am very disappointed. I also don't like that the ice maker takes up so much room. Yes, I have had a repairman out to look at it; he agreed it was loud but said there is nothing to be done about it. I've looked into acoustic panels, etc., but those appear to not have good results. Don't buy this model if sound is important to you!
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 22, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/64232nyff . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/64242nyfA or Instagram http://spr.ly/64252nyf7. When responding, please include your contact information and reference Case # 711703.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/64232nyff . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/64242nyfA or Instagram http://spr.ly/64252nyf7. When responding, please include your contact information and reference Case # 711703.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com