Customer reviews from cafeappliances.com
Café - 5.7 Cu. Ft. Slide-In Electric Induction Convection Range - Matte White
Average customer rating
4.4
(673 Reviews)
Rating breakdown 673 reviews
5 Stars
483
4 Stars
104
3 Stars
30
2 Stars
17
1 Star
39
88%of customers recommend this product.
(
493 out of
563)
Customer Reviews for Café - 5.7 Cu. Ft. Slide-In Electric Induction Convection Range - Matte White
Customer Rating
4
Great appearance
on December 12, 2021
Posted by: Maxine
from Bradenton, FL
My first induction heating so its taking a little getting used to. Was very impressed - when heating pot of water to cook pasta, after putting pasta in and was at the point of boiling over, I turned the heat down and it immediately reduced foaming. This is why I switched to induction
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Love Induction, Oven Requires Wireless (BAD!!)
on July 14, 2022
Posted by: rtraveler
from Louisville, KY
Cooking on induction is a different world, one that suits my busy family nicely. The matte black is a revelation, hides fingerprints and looks lovely in my kitchen.
The oven works fine, however many of the "great features" (roasting, air fry) require wireless connectivity to GE SmartHQ App. Clearly this wasn't a part of the sales pitch! As of now, we will not connect to this App. The reviews are atrocious, and I AM NOT COMFORTABLE SHARING MY DATA/WIRELESS ANYTHING WITH GE, nor will I ever be. We are considering purchasing a separate internet connection specifically for our GE appliances so that we may utilize fully all of the oven settings.
I understand the utility of accessing appliances while away from home and, while I would not use that function, it would not bother me to have it on my appliance. However, when I press the button to Roast and I am told that I must connect via wireless in order to use the roasting mechanism? Nope, not cool.
Our prior oven was a KitchenAid, which offered fabulous features without wireless connectivity. We bought GE because one of their major production facilities is in Louisville, KY, we were proud that a few of our appliances were made "just down the road" and we have neighbors who are long-time GE employees.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, July 18, 2022
Hi there, thank you for the honest feedback. We're pleased to know how much you enjoy the looks and capabilities of your induction cooktop, but we're sorry you weren't aware that some of the features needed internet connection to be accessed. We can understand how this could be a bit of a let down if you didn't know, so we'll be sure to pass this feedback along to our product team for them to evaluate as well. We're wishing you the best and we appreciate you taking the time to reach out. You can always find us on social media if you need anything else.
Guy@Cafe
Guy@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Got a lemon
on October 30, 2022
Posted by: NorthBayJer
from Santa Rosa, CA
We have a technician coming out to get check the range again.
The bottom of the oven is 150 or more degrees cooler than the top.
Makes me wonder if they test these things?
The bottom of the oven is 150 or more degrees cooler than the top.
Makes me wonder if they test these things?
Response from cafeappliances.comBy Kianna@Café , Café , November 3, 2022
Thanks for reviewing your range. It's great to know that you like the appearance and features, but we're sorry to hear that you have had to have a tech come out multiple times. We apologize for any inconvenience.
We are confident that once the tech checks things, the temperature will be as expected.
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@Café
We are confident that once the tech checks things, the temperature will be as expected.
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
The best until it stopped working
on January 26, 2023
Posted by: Shoulders22
from Indian Harbour Beach, FL
I loved this range. It is beautiful. Did a great job cooking. Easy to keep clean. We waited forever to get it and I've said over and over again I'll never purchase another brand. We've had it less that 1 year and 3 months. The other night we noticed a burning randomly shutting itself off. Tonight as I started dinner the burners started to come on and then immediately turned off. The surface hot light came on and stayed for a very long time. The burners never came on. I checked the warranty and it has a 1 year warranty.
What makes me even madder is that I purchased a GE refrigerator and the icemaker went out exactly at 1 year and I had to pay to replace it.
A range in this price range should last longer than 15 months.
What makes me even madder is that I purchased a GE refrigerator and the icemaker went out exactly at 1 year and I had to pay to replace it.
A range in this price range should last longer than 15 months.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Café , January 30, 2023
Hello - Thank you kindly for taking a moment to leave a review. It means a whole lot to us.
We're so sorry to hear about your range having issues so soon after installation. That is the last thing we expect or want to happen. We strive to build quality appliances that last. We know this has been a frustrating situation to deal with.
Additionally, we are going to have one of our agents reach out over email to gather some more information. Just in case, make sure to check your spam and junk folder, as sometimes our message can be in there.
Thank you.
Jonathon@Café
We're so sorry to hear about your range having issues so soon after installation. That is the last thing we expect or want to happen. We strive to build quality appliances that last. We know this has been a frustrating situation to deal with.
Additionally, we are going to have one of our agents reach out over email to gather some more information. Just in case, make sure to check your spam and junk folder, as sometimes our message can be in there.
Thank you.
Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great but misses the mark on some features
on July 19, 2023
Posted by: rcm33
from Lexington, KY
This unit has the potential to be awesome. Some of the features are great, but it completely misses the mark on enough for me to not recommend this until some improvements are made, especially for its price point.
PROS:
- Burners are nicely sized and spaced.
- The burner controls are fantastic as a continuous adjustment without limiting your heat control to set increments. I love this feature!
- The oven cooks nicely and you can depend on temperature setting.
- The controls are intuitive and the display is well thought out.
- Timer has a 1-minute warning tone that is genius!
- The seal between the cooktop surface and the control is great because it prevents crumbs and grease from getting into any separation.
- Burners are nicely sized and spaced.
- The burner controls are fantastic as a continuous adjustment without limiting your heat control to set increments. I love this feature!
- The oven cooks nicely and you can depend on temperature setting.
- The controls are intuitive and the display is well thought out.
- Timer has a 1-minute warning tone that is genius!
- The seal between the cooktop surface and the control is great because it prevents crumbs and grease from getting into any separation.
CONS:
- The bridge function for the left two burners does not heat the entire surface as it should. This is why I chose this range! It only functions as a means to operate two separate burners with one control. This means uneven heat with a lack of heat provided between the two burners. The entire point of having a bridge function is to provide even heat across long or oblong cookware! VERY disappointed in this!!
- Air fry and precision cooking should be available without having to connect to wi-fi, and they are not.
- The alerts sent to your phone, like the timer and preheat, are completely useless as they are very delayed getting to your phone despite being connected the same wi-fi band. This would be a fantastic feature if it worked. I ended up turning the app notifications off.
- The middle back warming burner doesn't seem to put off any heat whatsoever.
- Wi-fi is extremely finicky and difficult to set up, requiring changes to the configuration of your wi-fi and phone settings.
- There is no coordinating backsplash/back-guard available, which means I now have to redo my tile backsplash.
- I would prefer the oven handle to not have a rose gold logo and instead have a consistent color with the rest of the handle.
- The bridge function for the left two burners does not heat the entire surface as it should. This is why I chose this range! It only functions as a means to operate two separate burners with one control. This means uneven heat with a lack of heat provided between the two burners. The entire point of having a bridge function is to provide even heat across long or oblong cookware! VERY disappointed in this!!
- Air fry and precision cooking should be available without having to connect to wi-fi, and they are not.
- The alerts sent to your phone, like the timer and preheat, are completely useless as they are very delayed getting to your phone despite being connected the same wi-fi band. This would be a fantastic feature if it worked. I ended up turning the app notifications off.
- The middle back warming burner doesn't seem to put off any heat whatsoever.
- Wi-fi is extremely finicky and difficult to set up, requiring changes to the configuration of your wi-fi and phone settings.
- There is no coordinating backsplash/back-guard available, which means I now have to redo my tile backsplash.
- I would prefer the oven handle to not have a rose gold logo and instead have a consistent color with the rest of the handle.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Cheap materials, stopped working in less than 1yr
on November 2, 2023
Posted by: rafcolm_
from Puerto Rico
Cheap materials. It is supposed to be stainless steal but in less that A YEAR, the whole appliance has stains and rust spots all over the front and handles. Also the induction range completely stopped working even with multiple induction-ready kitchenware. We have a maintenance scheduled soon to check it out; hopefully they decide to replace the whole appliance with a new one.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, November 2, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you had issues with your range oven.
We're happy to hear that your appliance dealer is working with you to provide a replacement unit. We hope that you receive your replacement as soon as possible and can get back to enjoying your range oven.
If you have any additional questions or concerns, please let us know. We're always here to help. -Charlie@Cafe
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you had issues with your range oven.
We're happy to hear that your appliance dealer is working with you to provide a replacement unit. We hope that you receive your replacement as soon as possible and can get back to enjoying your range oven.
If you have any additional questions or concerns, please let us know. We're always here to help. -Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Works Great When it Works
on March 3, 2024
Posted by: Eric_CA
I selected this range due to the high reviews and wanting an induction stove that performed significantly better than other ranges. In a lot of ways, it's been great, but I've had this over a year and more recently, coincidentally after it's gone out of warranty, the burners keep turning off. It doesn't matter whether I'm only using one burner or multiple, it'll turn off on its own and then won't come back on for a while. It tends to happen more often when I'm using both the oven and the stove top. It's extremely frustrating to cook like that and there is absolutely no reason the oven and stove top should not be able to be used at the same time. For example, today I had the oven on at 325 degrees farenheit and the large burner to medium and the burner turned off on me after a while and wouldn't turn back on. This is completely unacceptable and I fully regret spending the money on this range.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, March 6, 2024
We'd like to help with your range. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Bad Quality
on September 6, 2024
Posted by: Gena25
from Kelowna, British Columbia, Canada
After less than 24h stove was delivered and installed- 8" burner stop working. This is our first GE appliance and bad experience. Now we have a headache when tech will come and not fully working NEW STOVE!!! We probably will return it back and will buy another brand.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael, Cafe_Applianecs, September 9, 2024
It’s unexpected to hear that your new range has a burner that isn’t working properly. We want to help. We recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting cafeappliances.com