Customer reviews from cafeappliances.com
Café - 5.7 Cu. Ft. Slide-In Electric Induction Convection Range - Matte White
Average customer rating
4.4
(672 Reviews)
Rating breakdown 672 reviews
5 Stars
483
4 Stars
103
3 Stars
30
2 Stars
17
1 Star
39
88%of customers recommend this product.
(
492 out of
562)
Customer Reviews for Café - 5.7 Cu. Ft. Slide-In Electric Induction Convection Range - Matte White
Customer Rating
4
Ownership after 28 days
on December 30, 2020
Posted by: BakesCooksOften
from Greater Phoenix AZ area
Burners and oven work fine.
Things that I like in no particular order -
1. The non-inductive radiant warming is a nice feature which I use to keep plates warm.
2. The oven appears to provide fairly even cooking on the Bake mode and sometimes does not require rotating breads half way through the bake.
3. Home made pizzas cook in about 5 - 6 minutes at 550 deg. F on a baking stone.
4. The baking stone reaches 550 deg F measured with an IR thermometer in about 35 - 40 minutes after preheating. I consider this rather fast.
5. The fans can be heard but are extremely quiet.
6. I have quite a few cast iron and carbon steel and pans. I'll assume that I will eventually scratch the glass cooktop, but haven't yet.
1. The non-inductive radiant warming is a nice feature which I use to keep plates warm.
2. The oven appears to provide fairly even cooking on the Bake mode and sometimes does not require rotating breads half way through the bake.
3. Home made pizzas cook in about 5 - 6 minutes at 550 deg. F on a baking stone.
4. The baking stone reaches 550 deg F measured with an IR thermometer in about 35 - 40 minutes after preheating. I consider this rather fast.
5. The fans can be heard but are extremely quiet.
6. I have quite a few cast iron and carbon steel and pans. I'll assume that I will eventually scratch the glass cooktop, but haven't yet.
Things that I didn't care for in no particular order -
1. For the price of the range, it should come with a complete paper instruction manual. The full manual must be downloaded.
2. The manual doesn't completely explain the operation of the range primary display menu. The menu displays only the time until a feature is selected by touching anywhere on the display. The display remains lit until after the used burners or oven cools down. Burners automatically turn off if a pan or pot are removed for 30 seconds, The circular burner on light for the burner will also extinguish. Six or ten hours later if you're wondering why the primary display is still lit and the surface hot light is off, it's because you forgot to turn manually turn off a burner. A better design would have the circular On light extinguish when the burner is manually turned off.
3. The Control Lockout is a nice feature for cleaning the display and preventing young children or possibly a dog from turning the range on. While cooking on the cooktop I have leaned into the display and started to activate other features. I thought locking out the controls would eliminate this, but it turns off everything including the timer. Well, the manual only explains to use it for cleaning the display.
4. While cooking with a covered pan on one burner, I had the circular On indicator start flashing and the burner turned off. When the burner refused to turn on, I had to start my computer and search through the troubleshooting section of the manual. It appears cooktop got too hot and automatically turned off. Okay, but this feature should be included in the normal operating features of the range along with 30 second shutoff feature.
5. The alarm has I believe 3 settings plus off. I can barely hear the highest setting.
6. I was initially rather impressed with the extendable oven rack until after preheating the oven to bake some cookies. I discovered it wouldn't accommodate 2 cookie sheets side by side. Use of this rack loses 5 inches of width.
7. The 3 primary oven racks are somewhat difficult to pull out and can only recommend the use of the extendable rack if you desired to baste something or have other reasons to pull out a rack during cooking. My steel racks from a prior GE Profile range were somewhat better but are a touch too wide and do not fit this model.
8. I rarely get the inside of my ovens dirty, but thought I would give steam clean feature a try.as I had 3/4 inch spot on the oven floor after wiping it down with a sponge. Using this feature requires pouring 1 cup of water in the bottom of the oven. When the steam clean feature was finished, I still had the small stain, hard water stains all over the interior and one cup of water sitting on the bottom of the oven. (I also found a small sheet metal screw within the water and no clue where it came from.) I had expected the water to evaporate, but it didn't and the manual only mentions how to turn the feature on. Won't use that feature again.
9. The Proof feature sounded possibly interesting, but the manual only states it provides a warm environment for rising yeast leavened doughs. I have no problems rising dough within my kitchen. However, since the manual provided no specifics, I measured it with a thermocouple probe in the middle of the oven. Temperature hovers around 88 degrees F after 30 minutes. This is just another user manual issue.
1. For the price of the range, it should come with a complete paper instruction manual. The full manual must be downloaded.
2. The manual doesn't completely explain the operation of the range primary display menu. The menu displays only the time until a feature is selected by touching anywhere on the display. The display remains lit until after the used burners or oven cools down. Burners automatically turn off if a pan or pot are removed for 30 seconds, The circular burner on light for the burner will also extinguish. Six or ten hours later if you're wondering why the primary display is still lit and the surface hot light is off, it's because you forgot to turn manually turn off a burner. A better design would have the circular On light extinguish when the burner is manually turned off.
3. The Control Lockout is a nice feature for cleaning the display and preventing young children or possibly a dog from turning the range on. While cooking on the cooktop I have leaned into the display and started to activate other features. I thought locking out the controls would eliminate this, but it turns off everything including the timer. Well, the manual only explains to use it for cleaning the display.
4. While cooking with a covered pan on one burner, I had the circular On indicator start flashing and the burner turned off. When the burner refused to turn on, I had to start my computer and search through the troubleshooting section of the manual. It appears cooktop got too hot and automatically turned off. Okay, but this feature should be included in the normal operating features of the range along with 30 second shutoff feature.
5. The alarm has I believe 3 settings plus off. I can barely hear the highest setting.
6. I was initially rather impressed with the extendable oven rack until after preheating the oven to bake some cookies. I discovered it wouldn't accommodate 2 cookie sheets side by side. Use of this rack loses 5 inches of width.
7. The 3 primary oven racks are somewhat difficult to pull out and can only recommend the use of the extendable rack if you desired to baste something or have other reasons to pull out a rack during cooking. My steel racks from a prior GE Profile range were somewhat better but are a touch too wide and do not fit this model.
8. I rarely get the inside of my ovens dirty, but thought I would give steam clean feature a try.as I had 3/4 inch spot on the oven floor after wiping it down with a sponge. Using this feature requires pouring 1 cup of water in the bottom of the oven. When the steam clean feature was finished, I still had the small stain, hard water stains all over the interior and one cup of water sitting on the bottom of the oven. (I also found a small sheet metal screw within the water and no clue where it came from.) I had expected the water to evaporate, but it didn't and the manual only mentions how to turn the feature on. Won't use that feature again.
9. The Proof feature sounded possibly interesting, but the manual only states it provides a warm environment for rising yeast leavened doughs. I have no problems rising dough within my kitchen. However, since the manual provided no specifics, I measured it with a thermocouple probe in the middle of the oven. Temperature hovers around 88 degrees F after 30 minutes. This is just another user manual issue.
The Bluetooth and Wi-Fi I'll probably never use. Not sure if I'll ever use the warming draw. I haven't tried using the two left hand linked burners yet.
The oven Probe appears to work, but haven't used it yet.
So far, I've baked at least 12 - 15 loaves of bread, 1 cake and a few sheets of cookies in the oven. Except for that one time where I decided to lock the controls during baking, all the oven baking experiences have been good.
Like the oven, the cooktop burners do their job except for the one instance where one turned off and I'll assume that's an instance of "works as designed".
It's a decent range and I happily use it.
[The 2 - 4 page paper instruction manual that came with the range was unacceptable. GE should be ashamed of it. The full manual requiring downloading I would rate only fair.]
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Loved it until the Stovetop broke
on December 23, 2022
Posted by: Hummus
from San Francisco, CA
I loved this stove until the stovetop stopped working suddenly. We only had it in use for about 7 months and since we originally purchased it about a year ago it's out of warranty and all parts are backordered. We're going to have to buy a new stove at this point. I'm very disappointed in the product.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, December 27, 2022
Hi there,
Thanks for taking the time to leave a review. We hate to hear about your cooktop malfunctioning, especially outside of the one year warranty; we're sure this would be incredibly frustrating for you. Know that one of our agents will be reaching out soon via email to investigate further. Keep an eye on your spam and junk folders in case their message ends up there.
Thanks again for your ongoing patience.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review. We hate to hear about your cooktop malfunctioning, especially outside of the one year warranty; we're sure this would be incredibly frustrating for you. Know that one of our agents will be reaching out soon via email to investigate further. Keep an eye on your spam and junk folders in case their message ends up there.
Thanks again for your ongoing patience.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
A Bit of a Learning Curve, But I Love This Stove
on February 8, 2020
Posted by: SusieQZ
from NH
I have had this stove for a month and a half now and use it daily. It took a little getting used to the cook top as the burners varied from my old stove(more powerful). I read complaints in other reviews that "you have to clean the top everytime you use it" or "it scratches easily", but let's be realistic...If you want to keep it looking good and performing well, you need to keep it clean. Glass cooktop cleaner is a must! Most anything of quality will still scratch. A new car, high end furniture, pretty much anything will not stay perfect forever unless you don't use it. Another important note...especially when cooking with a radiant cooktop. No matter how good the stove is, if you do not have good quality pots and pans the end results will not be good. Cheap pans do not heat evenly, get too hot and burn the bottom, such as when simmering. In fact, even a cheap stove will yield better results with quality cookware.
The good: This stove is a stunning addition to my kitchen! The proofing feature has taken my bread making to a new level! Powerful burners bring liquid to a boil quickly. Like the lock feature, which I have to engage in order to clean the front. Love the gliding oven rack and having three racks for cookie baking. Warmer burner and drawer feature is great (had them in my old stove). Fan is quiet and barely noticeable.
The not so good: Love the look of the knobs, but they are so close together that it is a challenge to clean between them. The timer is usless...too quiet. But I use and alternate timer, so no biggie. Oven claims comes to temp quickly...not really. The beep says it is at temp, but the thermometer says no (misses the mark by about 100 degrees). I know my thermometer is accurate. I researched this issue, and advise from pro bakers...let your oven stablize before beginning your baking. So I wait a minimum of 30 mins and let the oven reach its optimum temp.(yes it takes that long) and my foods come out beautiful. Turn your oven on before you start prep and you should have no issues.
The good: This stove is a stunning addition to my kitchen! The proofing feature has taken my bread making to a new level! Powerful burners bring liquid to a boil quickly. Like the lock feature, which I have to engage in order to clean the front. Love the gliding oven rack and having three racks for cookie baking. Warmer burner and drawer feature is great (had them in my old stove). Fan is quiet and barely noticeable.
The not so good: Love the look of the knobs, but they are so close together that it is a challenge to clean between them. The timer is usless...too quiet. But I use and alternate timer, so no biggie. Oven claims comes to temp quickly...not really. The beep says it is at temp, but the thermometer says no (misses the mark by about 100 degrees). I know my thermometer is accurate. I researched this issue, and advise from pro bakers...let your oven stablize before beginning your baking. So I wait a minimum of 30 mins and let the oven reach its optimum temp.(yes it takes that long) and my foods come out beautiful. Turn your oven on before you start prep and you should have no issues.
All in all...Love this stove!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Controller needs to be replaced after 8 months
on April 8, 2021
Posted by: thyme4us
from Ontario, Canada
I purchased this product in May 2020. It has been replaced twice due to a misaligned warming drawer. The current unit still has a misaligned warming drawer. The drawer squeals when the oven is hot. The bigger issue now is that the oven controller has died after just 8 months.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances , April 9, 2021
Hello- We are very sorry to hear you've had this experience with your range. This is not the ownership experience we want for you and your family. We apologize for the issues you are having and hope that you've reached out to service in your country. Please see the following link that will have all the numbers you may need for Canada. https://products.geappliances.com/appliance/gea-support-search-content?contentId=15895 We appreciate your feedback and will be sure to share this with our engineering and design teams. Thank you! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Hate this range!!!
on November 10, 2022
Posted by: KTKate
from Iowa
HORRIBLE! The cooktop stains so easily! It’s the most high maintenance appliance I’ve ever owned, and I have had some bad ones over the years. This one takes the cake. It would be a great range if the cooktop wasn’t so sensitive. Literally the smallest spill and you have to scrub and scrub to get it off. God help you if you burn something or have sloppy chefs in your house! I didn’t choose this, our builder did and I’ve told them they need to stop using these in their builds!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Elliot@GEA, GE Appliances, November 11, 2022
Hello there, thank you for reaching out with this feedback. We are so let down to hear that the cooktop's cleanability has taken away from your enjoyment of this range, and we are so sorry for the trouble this has been for you.
We do have a cleaning guide with some helpful tips and tricks that you may find helpful on page 24 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2001030-1.pdf
We hope this information helps, and please feel free to let us know if there are any additional ways we can assist you in the future. -Elliot@GEA
We do have a cleaning guide with some helpful tips and tricks that you may find helpful on page 24 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2001030-1.pdf
We hope this information helps, and please feel free to let us know if there are any additional ways we can assist you in the future. -Elliot@GEA
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Front touch panel is a disaster
on November 10, 2020
Posted by: janetlm
I am on my second range of this model in 6 months. The first was replaced for the exact same issues. It seems that when I am baking and open the oven door, buttons on the touch panel are touched by the steam that escapes the oven. At best it activates the warming drawer button, but at worst it cancels the bake and the worst case scenario is also the most frequent. This means the oven drops temperature and needs to reheat again as you can't turn it on until the oven is closed. This is a huge flaw. The touch panels should not be sensitive to water or steam, just like our smartphones aren't. I have yet to have someone tell me that they plan to fix this problem in newer models, so for the time being I am stuck with living with it or having them replace it every few months. Horrible. I bought 4 matching appliances and designed my kitchen around them. This is too expensive to have such a flaw. On a positive note, they are gorgeous appliances and the induction is great (so fast).
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Chris@CafeAppliances, Cafe Appliances, November 20, 2020
Hello janetlm, thank you for your review. We’re sincerely sorry your range is not operating properly by cancelling itself when the door is opened on occasion. We understand how that would be frustrating and would love to assist you with this. Please reach out to us via this link: https://www.geappliances.com/ge/service-and-support/contact.htm and we will be happy to assist you further!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Horrible products, wait for parts, then fail again
on April 13, 2021
Posted by: Rudezuk
from Austin TX
Bought a 4 piece set of the matte white cafe appliances, all of them have had issues. Service has been to my house many times. This stove after fixing multiple times, multiple parts including a new top and mother board. Stove has never been fixed fully. Just ran a test, 1/2 a standard size pot of water took over 8 min to boil on high heat on the front right (3700w) burner. Left front (2500w) does it in 4 min. The noise is crazy and often our Viking pans and William Sonoma pans wont work on the range, but others from the same set will. What a waste of money these were, local stores talk about the complaints that people are having with these, and I am one of them. GE wont fix their products.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, April 14, 2021
Hello- We are very sorry for the issues you are having and apologize for your inconvenience. We can understand your frustration and will be sure to share your additional comments with your case manager. Thank you! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Induction DOA
on December 20, 2020
Posted by: Belisariu
from Ottawa
The item was delivered without issues. Looks great. As per numerous reviews on other websites, the induction is only partially working. Int his case the largest cooktops never worked, the magnet coils struggling to even warm up the various pots. A small cooktop above it works partially.. Two cooktops work as expected. This is day 2. Christmas cookign season... Or GE Service and Support Season?. Will be unequivocally returning it. Major appliance? HA!! Major pain...!! Of course filmed it failing, and the due reviews will follow.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy John@CAFE, Cafe Appliances, December 28, 2020
Hello Isaurus - We're happy to hear you have chosen Cafe Appliances. Thank you for reaching out about your range. When using the induction burners on the cooktop, the cookware should be made of ferrous material, correctly sized (not too small, not too big), and have a flat bottom. Any of these issues could cause the burner to not work properly.
Please let us know if you continue to have issues with the burners.
Please let us know if you continue to have issues with the burners.
Written by a customer while visiting cafeappliances.com