Customer reviews from cafeappliances.com
Caf - 5.7 Cu. Ft. Slide-In Electric Induction Convection Range - Matte White
Average customer rating
4.4
(713 Reviews)
Rating breakdown 713 reviews
5 Stars
510
4 Stars
110
3 Stars
34
2 Stars
18
1 Star
41
88%of customers recommend this product.
(
513 out of
586)
Customer Reviews for Caf - 5.7 Cu. Ft. Slide-In Electric Induction Convection Range - Matte White
Customer Rating
1
Induction stopped working after a week
on May 27, 2020
Posted by: mary55
from San Francisco
I bought this stove and started using it right away as I like to cook a lot. I purchased induction pans and the stove top stopped working after week and a half. I had the company I purchased it from bring me a brand new stove because a GE repair man said the electrical panel had to be replaced. I received a new stove and after a week and a half the induction stopped working again. The exact details of what happened twice:
I would place my induction pan on the correct size burner and the magnetic sound would start and then just stop after a few seconds and the light from the burner knob would go out.
I would place my induction pan on the correct size burner and the magnetic sound would start and then just stop after a few seconds and the light from the burner knob would go out.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Horrible
on November 2, 2020
Posted by: Snoodles
from Ottawa cansda
Not hooked up a couple days stove top quit working but given works, repair not coming for 2 weeks. Troubleshooting guide us basically only for oven. Terrible service after all this money
No, I would not recommend this to a friend.
Response from cafeappliances.comBy RICHARDatCAFE, Cafe, November 6, 2020
Hello Snoodles. Thank you for taking the time to review the range. We are so sorry to hear that this has happened with the stove top and understand the frustration this brings. We apologize for the need for service.
For support on Cafe appliances in Canada, you can call 1-800-561-3344 or visit the following: https://www.cafeappliances.ca/
Please reach out to them for additional assistance. We wish you all the best. Sincerely, Richard at Cafe
For support on Cafe appliances in Canada, you can call 1-800-561-3344 or visit the following: https://www.cafeappliances.ca/
Please reach out to them for additional assistance. We wish you all the best. Sincerely, Richard at Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Disappointed customer
on July 22, 2022
Posted by: Hareartiste
from St. Louis mo
Oven broke after first use ! Had to get the cooling fan replaced
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, July 26, 2022
Hi there,
Thanks for taking the time to leave a review. We're so sorry to hear about the issues you've had with your unit and that the cooling fan needed to be replaced. We can certainly understand how this would be frustrating. We do hope that all is working well now. If you've got questions or concerns in the future, know that you're always free to reach out.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review. We're so sorry to hear about the issues you've had with your unit and that the cooling fan needed to be replaced. We can certainly understand how this would be frustrating. We do hope that all is working well now. If you've got questions or concerns in the future, know that you're always free to reach out.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Average Range
on August 13, 2022
Posted by: Weston
from Michigan
We love the looks of the range but so far there are several items we don’t like.
1. Broil mode seems to be weak compared to our range that was from the 90’s even when it’s on high.
2. The induction burners don’t turn on unless you have a pan that fits the burner. If it is slightly smaller than the burner it doesn’t let the burner turn on. I have used other induction ranges that were not so sensitive and offered more flexibility to pan size.
3. The door shuts crooked.
4. The stainless on top of the range between the glass and the switches scratches very easily and stains easily from oils. The glass needs to extended to the front edge of the range in my opinion.
5. Everything seems to take longer to bake than recipes say. Even when using convection. If it says 15 minutes plan for 17-18 minutes.
1. Broil mode seems to be weak compared to our range that was from the 90’s even when it’s on high.
2. The induction burners don’t turn on unless you have a pan that fits the burner. If it is slightly smaller than the burner it doesn’t let the burner turn on. I have used other induction ranges that were not so sensitive and offered more flexibility to pan size.
3. The door shuts crooked.
4. The stainless on top of the range between the glass and the switches scratches very easily and stains easily from oils. The glass needs to extended to the front edge of the range in my opinion.
5. Everything seems to take longer to bake than recipes say. Even when using convection. If it says 15 minutes plan for 17-18 minutes.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 16, 2022
Hi there,
Thanks for taking the time to leave a review for your range. Sorry to hear that you're not totally pleased with it, we'd be happy to help as best we can.
1. If your new range or wall oven doesn't cook like your old one, this can be normal. Your new oven has a different cooking system from your old and therefore may cook differently than your old oven. You can read more about this by clicking here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34478&_ga=2.192752809.202487319.1660561576-1657613511.1658931497
2. If you have questions about the Induction burners and cookware to use on them, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17368&_ga=2.198033708.202487319.1660561576-1657613511.1658931497
3. If you're finding that your door is not aligned, take a look at the tips laid out in this article to see if they help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18065&_ga=2.231638428.202487319.1660561576-1657613511.1658931497
4. Sorry to hear about the cleaning and scratch issues. If you're needing cleaning instructions, take a look at page 23 of your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2001030-1.pdf&_ga=2.131065100.202487319.1660561576-1657613511.1658931497
5. If you're finding that your oven isn't cooking properly, take a look at the article in the first reply to see if the tips and other articles inside prove helpful.
If none of this information help, then service may be needed. Our service team can be found here should you need them: https://www.cafeappliances.com/support/schedule-service
We do hope this is helpful!
If you have other questions or concerns, know that you're always free to reach out.
Best wishes,
Michael@Cafe
Thanks for taking the time to leave a review for your range. Sorry to hear that you're not totally pleased with it, we'd be happy to help as best we can.
1. If your new range or wall oven doesn't cook like your old one, this can be normal. Your new oven has a different cooking system from your old and therefore may cook differently than your old oven. You can read more about this by clicking here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34478&_ga=2.192752809.202487319.1660561576-1657613511.1658931497
2. If you have questions about the Induction burners and cookware to use on them, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17368&_ga=2.198033708.202487319.1660561576-1657613511.1658931497
3. If you're finding that your door is not aligned, take a look at the tips laid out in this article to see if they help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18065&_ga=2.231638428.202487319.1660561576-1657613511.1658931497
4. Sorry to hear about the cleaning and scratch issues. If you're needing cleaning instructions, take a look at page 23 of your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2001030-1.pdf&_ga=2.131065100.202487319.1660561576-1657613511.1658931497
5. If you're finding that your oven isn't cooking properly, take a look at the article in the first reply to see if the tips and other articles inside prove helpful.
If none of this information help, then service may be needed. Our service team can be found here should you need them: https://www.cafeappliances.com/support/schedule-service
We do hope this is helpful!
If you have other questions or concerns, know that you're always free to reach out.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Got a lemon
on October 30, 2022
Posted by: NorthBayJer
from Santa Rosa, CA
We have a technician coming out to get check the range again.
The bottom of the oven is 150 or more degrees cooler than the top.
Makes me wonder if they test these things?
The bottom of the oven is 150 or more degrees cooler than the top.
Makes me wonder if they test these things?
Response from cafeappliances.comBy Kianna@Café , Café , November 3, 2022
Thanks for reviewing your range. It's great to know that you like the appearance and features, but we're sorry to hear that you have had to have a tech come out multiple times. We apologize for any inconvenience.
We are confident that once the tech checks things, the temperature will be as expected.
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@Café
We are confident that once the tech checks things, the temperature will be as expected.
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Cheap materials, stopped working in less than 1yr
on November 2, 2023
Posted by: rafcolm_
from Puerto Rico
Cheap materials. It is supposed to be stainless steal but in less that A YEAR, the whole appliance has stains and rust spots all over the front and handles. Also the induction range completely stopped working even with multiple induction-ready kitchenware. We have a maintenance scheduled soon to check it out; hopefully they decide to replace the whole appliance with a new one.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, November 2, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you had issues with your range oven.
We're happy to hear that your appliance dealer is working with you to provide a replacement unit. We hope that you receive your replacement as soon as possible and can get back to enjoying your range oven.
If you have any additional questions or concerns, please let us know. We're always here to help. -Charlie@Cafe
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you had issues with your range oven.
We're happy to hear that your appliance dealer is working with you to provide a replacement unit. We hope that you receive your replacement as soon as possible and can get back to enjoying your range oven.
If you have any additional questions or concerns, please let us know. We're always here to help. -Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Bad Quality
on September 6, 2024
Posted by: Gena25
from Kelowna, British Columbia, Canada
After less than 24h stove was delivered and installed- 8" burner stop working. This is our first GE appliance and bad experience. Now we have a headache when tech will come and not fully working NEW STOVE!!! We probably will return it back and will buy another brand.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael, Cafe_Applianecs, September 9, 2024
It’s unexpected to hear that your new range has a burner that isn’t working properly. We want to help. We recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
A dream cooking machine!
on January 4, 2020
Posted by: MrsD
from Melrose, MA
I researched induction for 2 years before I made my choice. Bought it sight unseen because most stores don't have induction displays. It arrived in August 2019 and I cooked through the holidays. I "wowed" all my guests. My 15 year old nephew was so impressed by induction that his parents gifted him an induction hot plate/3 pot set for xmas. The responsiveness and temperature control is wonderful. Clean ups are a breeze. I cook with a dish towel or paper towel under the cook wear. The oven features are great. I love the variety of oven cleaning settings. A word of advice, don't cheap-out on the cook wear. I bought a set of Al-Clad and also use Lodge cast iron. My only frustration is the user guide. For the price, the full user guide should be included with the stove. using the internet to learn the product function while cooking is very inconvenient. My next quest is to set-up the blue-tooth feature.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com