Customer reviews from cafeappliances.com
Café - 5.7 Cu. Ft. Slide-In Electric Induction Convection Range - Matte White
Average customer rating
4.4
(673 Reviews)
Rating breakdown 673 reviews
5 Stars
483
4 Stars
104
3 Stars
30
2 Stars
17
1 Star
39
88%of customers recommend this product.
(
493 out of
563)
Customer Reviews for Café - 5.7 Cu. Ft. Slide-In Electric Induction Convection Range - Matte White
Customer Rating
1
We got a lemon :(
on January 22, 2020
Posted by: hbrogan20
from West Chester, PA
It's a beautiful looking appliance but we used it twice and now it isn't working. They discovered after fixing one part that another part isn't working. I was ok with having to get One part fix and was still looking forward to using it. But now that there are two parts not working I am very disheartened and not loving my stove at all. At this point I believe it is a lemon and it wasn't cheap! My hope is that they just replace the whole oven because - i don't trust this one.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Chris@CafeAppliances, Cafe Appliances, January 23, 2020
Hello hbrogan20, thank you for your review. We are terribly sorry to hear that you've had to have so many service calls for your range. We strive to design appliances that will last. We recommend continuing to take advantage of your warranty on this. Should you have any other issues in the future, please send us an email through this link and we will do our best to help you troubleshoot: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
Thank you for choosing GE Appliances for your home!
Thank you for choosing GE Appliances for your home!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Not Reliable.
on October 6, 2020
Posted by: kdiaz
from Cincinnati, OH
We bought this oven last February and were extremely excited about it. We even purchased new pots/pans to work with the induction and couldn't wait for it to be installed as we cook often. It was amazing until it turned one year. Since then, it has been nothing but trouble. The oven constantly thinks the probe is connected and disables the Broil option. After using the oven for any extended amount of time, the probe alert beeps uncontrollably switching between connected/disconnected. There have even been multiple instances where the oven will just shut off midway through cooking a meal. Sometimes the touchscreen buttons just don't work. We even had the entire control board replaced. It worked for a month, then the issues started again.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Chris@CafeAppliances, Cafe Appliances, October 12, 2020
Hello, we appreciate you taking the time to write your review and we’re glad you have reached out to us. We are sincerely sorry to hear your range is experiencing issues with the probe, despite having service. We understand how that would be frustrating. If you will email your details to our email address, eResponse@geappliances.com, we’ll be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. We will keep an eye out for your reply. Thank you very much.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Customer service
on May 24, 2021
Posted by: Carcar
I wish there was customer service to go with the $8300 dollars I spent on appliances. It is aome of the worst I have ever dealt with. Beautiful appliances but it doesn't do any good if there is no one to work with if something goes wrong
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Eliza@Café , GE Appliances, May 26, 2021
Hi there, thank you for reaching out to us and taking the time to share your review! We truly appreciate you choosing this beautiful Smart range for your home and are very sorry to hear that you have experienced service issues. We understand that this would be disappointing and sincerely apologize that you have had trouble in receiving the service support that you need and deserve. This certainly isn't the level of support that we strive for and we would love to offer you guidance in this.
We recognize that this is premium appliance and it is extremely important to us that your experience using it is a reflection of that value. We would encourage you to take advantage of your limited warranty and schedule service so that our qualified technicians can properly diagnose and resolve any issues you are having. You can learn more about the warranty process on pages 34 of your manual. You can contact our service team by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET, Saturday – Sunday: 8 a.m. – 6 p.m. ET, or reach out online at any time here: https://www.cafeappliances.com/support/schedule-service.
Our goal is to ensure your satisfaction, while offering the highest levels of professional service at affordable and competitive rates. We would be grateful for the opportunity to provide you with peace of mind and work with you to improve your experience. We sincerely hope that this helps and for the chance to restore your trust in Café Appliances. All the best! -Eliza@Café
We recognize that this is premium appliance and it is extremely important to us that your experience using it is a reflection of that value. We would encourage you to take advantage of your limited warranty and schedule service so that our qualified technicians can properly diagnose and resolve any issues you are having. You can learn more about the warranty process on pages 34 of your manual. You can contact our service team by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET, Saturday – Sunday: 8 a.m. – 6 p.m. ET, or reach out online at any time here: https://www.cafeappliances.com/support/schedule-service.
Our goal is to ensure your satisfaction, while offering the highest levels of professional service at affordable and competitive rates. We would be grateful for the opportunity to provide you with peace of mind and work with you to improve your experience. We sincerely hope that this helps and for the chance to restore your trust in Café Appliances. All the best! -Eliza@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Ridiculously fragile
on February 15, 2022
Posted by: AMK330
from Washington, DC
The induction stovetop is ridiculously fragile. We are unpacking in our newly renovated kitchen and accidentally knocked over a skinny bottle of olive oil next to the stovetop. We were then horrified and stunned to realize that our stovetop is now cracked. It's outrageous that a kitchen appliance would be this fragile, given the normal amount of banging about that takes place in a kitchen. This strikes me as a serious flaw in the design and durability of this product. Our stove is brand new. Now I have to figure out whether I can use it and what to do about it. Make your products durable enough to withstand the normal wear and tear of a kitchen! This is so upsetting.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, February 16, 2022
Hi there,
Thanks for taking the time to leave a review. We're so sorry to hear about what happened with your cooktop. We can understand how this would be frustrating for sure. We do see that you've got a case set up in our system. Know that we've added your review to that case and that one of our case managers will do the best they can to review and reach out to you about this as soon as they're able.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review. We're so sorry to hear about what happened with your cooktop. We can understand how this would be frustrating for sure. We do see that you've got a case set up in our system. Know that we've added your review to that case and that one of our case managers will do the best they can to review and reach out to you about this as soon as they're able.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Disappointed customer
on July 22, 2022
Posted by: Hareartiste
from St. Louis mo
Oven broke after first use ! Had to get the cooling fan replaced
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, July 26, 2022
Hi there,
Thanks for taking the time to leave a review. We're so sorry to hear about the issues you've had with your unit and that the cooling fan needed to be replaced. We can certainly understand how this would be frustrating. We do hope that all is working well now. If you've got questions or concerns in the future, know that you're always free to reach out.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review. We're so sorry to hear about the issues you've had with your unit and that the cooling fan needed to be replaced. We can certainly understand how this would be frustrating. We do hope that all is working well now. If you've got questions or concerns in the future, know that you're always free to reach out.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Cafe induction range malfunction
on July 30, 2022
Posted by: Jackh
from Ottawa. Canada
Our 4 year old range burst into flames. GE refues ti adequately compensate. 1/4 of replacement cost offered
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Gina@Cafe, Cafe_Appliances, August 2, 2022
Oh no! We’re so sorry for the poor experience you’ve had with your range and can only imagine how difficult this situation has been. Please reach us via social media, or by calling 1-800-561-3344. Social media contact information can be found at the bottom of the page here: https://www.cafeappliances.ca/support/contact-us. Our Canadian team will be of the best assistance and able to take a closer look into this. -Gina@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Average Range
on August 13, 2022
Posted by: Weston
from Michigan
We love the looks of the range but so far there are several items we don’t like.
1. Broil mode seems to be weak compared to our range that was from the 90’s even when it’s on high.
2. The induction burners don’t turn on unless you have a pan that fits the burner. If it is slightly smaller than the burner it doesn’t let the burner turn on. I have used other induction ranges that were not so sensitive and offered more flexibility to pan size.
3. The door shuts crooked.
4. The stainless on top of the range between the glass and the switches scratches very easily and stains easily from oils. The glass needs to extended to the front edge of the range in my opinion.
5. Everything seems to take longer to bake than recipes say. Even when using convection. If it says 15 minutes plan for 17-18 minutes.
1. Broil mode seems to be weak compared to our range that was from the 90’s even when it’s on high.
2. The induction burners don’t turn on unless you have a pan that fits the burner. If it is slightly smaller than the burner it doesn’t let the burner turn on. I have used other induction ranges that were not so sensitive and offered more flexibility to pan size.
3. The door shuts crooked.
4. The stainless on top of the range between the glass and the switches scratches very easily and stains easily from oils. The glass needs to extended to the front edge of the range in my opinion.
5. Everything seems to take longer to bake than recipes say. Even when using convection. If it says 15 minutes plan for 17-18 minutes.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 16, 2022
Hi there,
Thanks for taking the time to leave a review for your range. Sorry to hear that you're not totally pleased with it, we'd be happy to help as best we can.
1. If your new range or wall oven doesn't cook like your old one, this can be normal. Your new oven has a different cooking system from your old and therefore may cook differently than your old oven. You can read more about this by clicking here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34478&_ga=2.192752809.202487319.1660561576-1657613511.1658931497
2. If you have questions about the Induction burners and cookware to use on them, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17368&_ga=2.198033708.202487319.1660561576-1657613511.1658931497
3. If you're finding that your door is not aligned, take a look at the tips laid out in this article to see if they help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18065&_ga=2.231638428.202487319.1660561576-1657613511.1658931497
4. Sorry to hear about the cleaning and scratch issues. If you're needing cleaning instructions, take a look at page 23 of your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2001030-1.pdf&_ga=2.131065100.202487319.1660561576-1657613511.1658931497
5. If you're finding that your oven isn't cooking properly, take a look at the article in the first reply to see if the tips and other articles inside prove helpful.
If none of this information help, then service may be needed. Our service team can be found here should you need them: https://www.cafeappliances.com/support/schedule-service
We do hope this is helpful!
If you have other questions or concerns, know that you're always free to reach out.
Best wishes,
Michael@Cafe
Thanks for taking the time to leave a review for your range. Sorry to hear that you're not totally pleased with it, we'd be happy to help as best we can.
1. If your new range or wall oven doesn't cook like your old one, this can be normal. Your new oven has a different cooking system from your old and therefore may cook differently than your old oven. You can read more about this by clicking here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34478&_ga=2.192752809.202487319.1660561576-1657613511.1658931497
2. If you have questions about the Induction burners and cookware to use on them, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17368&_ga=2.198033708.202487319.1660561576-1657613511.1658931497
3. If you're finding that your door is not aligned, take a look at the tips laid out in this article to see if they help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18065&_ga=2.231638428.202487319.1660561576-1657613511.1658931497
4. Sorry to hear about the cleaning and scratch issues. If you're needing cleaning instructions, take a look at page 23 of your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2001030-1.pdf&_ga=2.131065100.202487319.1660561576-1657613511.1658931497
5. If you're finding that your oven isn't cooking properly, take a look at the article in the first reply to see if the tips and other articles inside prove helpful.
If none of this information help, then service may be needed. Our service team can be found here should you need them: https://www.cafeappliances.com/support/schedule-service
We do hope this is helpful!
If you have other questions or concerns, know that you're always free to reach out.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
One month old and already broken
on December 8, 2023
Posted by: Suz Wein
My new range was installed last month and it is already not working. The knob for the dual burners spins but does not turn on the burners.
I am extremely disappointed that I already have to call for a repair.
I am extremely disappointed that I already have to call for a repair.
Response from cafeappliances.comBy Kacie, Cafe_Appliances, December 18, 2023
Hey there - We appreciate you bringing this to our attention, and we sincerely apologize for any inconvenience with your new range. Thank you for taking advantage of our warranty by reaching out for a repair. Rest assured, our technicians are well-equipped to diagnose and address the issue promptly. If you have any further concerns or questions during this process, please feel free to contact us. We are committed to ensuring your range operates flawlessly, and we appreciate your understanding. -Kacie@Cafe
Written by a customer while visiting cafeappliances.com