Customer reviews from cafeappliances.com
Caf - 5.7 Cu. Ft. Slide-In Electric Induction Convection Range - Matte White
Average customer rating
4.4
(713 Reviews)
Rating breakdown 713 reviews
5 Stars
510
4 Stars
110
3 Stars
34
2 Stars
18
1 Star
41
88%of customers recommend this product.
(
513 out of
586)
Customer Reviews for Caf - 5.7 Cu. Ft. Slide-In Electric Induction Convection Range - Matte White
Customer Rating
4
Good but not great
on April 21, 2025
Posted by: Cucina
The Cafe range is okay, but for the cost should be excellent. Too many burners can't fit the cookware. The one and only large burner has a hot spot. And there should be two large burners.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
There is no bridge burner, even though ads said so
on June 16, 2025
Posted by: Longtime GE customer
The cooktop design is incorrect as it indicates a bridge burner with a sync knob that regulates the two left burners and lines between those two burners. Plus some of their advertising indicating there’s one. (I called and I heard they removed those YouTube ads.)
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, June 18, 2025
We want to help clarify information about the features of this range.
This model does not include a bridge burner, but does include sync burners. The sync burners are very similar to bridge burners. They allow you to control the two cooktop burners as one to create a bigger cooking surface for pans such as griddles. The main difference is that the space between the burners do not heat up. However, the burners are close enough together that you still get an even cooking area, especially since using the sync burners will ensure the burners are at the same temperature and will cycle together.
You can find more information on using the sync burners on page 9 inside the user manual below.
https://products-salsify.geappliances.com/image/upload/s--Lx8-E7Wp--/db756c4593c37275e8ee028251af033ea446151c.pdf
This model does not include a bridge burner, but does include sync burners. The sync burners are very similar to bridge burners. They allow you to control the two cooktop burners as one to create a bigger cooking surface for pans such as griddles. The main difference is that the space between the burners do not heat up. However, the burners are close enough together that you still get an even cooking area, especially since using the sync burners will ensure the burners are at the same temperature and will cycle together.
You can find more information on using the sync burners on page 9 inside the user manual below.
https://products-salsify.geappliances.com/image/upload/s--Lx8-E7Wp--/db756c4593c37275e8ee028251af033ea446151c.pdf
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Checks all the boxes
on August 27, 2025
Posted by: Janj
from Bend Oregon
[This review was collected as part of a promotion.] This range performs better- that is- more responsive- than the one it replaced. The interior and racks are of a higher finish and therefore easier to keep clean. I like that there are two options to clean depending on level of baked on spills, etc. Because the control knobs are on the front instead of taking up real estate on the cooking surface, the bonus is the extra burner- the 'warming hub' which doesn't require an induction ready pan. Very pleased so far and hoping it lasts longer than its' 8 year old predecessor.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Better Tasting Food
on September 2, 2025
Posted by: JuliaCooks
[This review was collected as part of a promotion.] We initially wanted to switch to an induction cooktop with electric oven for cleaner air. What we were surprised by was better tasting food. I can’t explain the science. Perhaps it’s the speed of temperature changes on the cooktop and the convection assist in the oven, but food tastes better. Most of our pans, including most of the cast iron work on the new surface.
Tips: Lock the controls when cleaning, and then they can be left locked until the next use. Clean after every use (soapy water works well.) If you forget to turn off a burner, it cuts the heat, but you must remember eventually to turn the knob back to the off position before the next use. The one easy gliding oven rack is great for heavy items. The knob illuminates when on and a separate warm light illuminates when there is a warm cook surface and automatically turns off when cooled. Three months with this appliance and I couldn’t be happier.
Tips: Lock the controls when cleaning, and then they can be left locked until the next use. Clean after every use (soapy water works well.) If you forget to turn off a burner, it cuts the heat, but you must remember eventually to turn the knob back to the off position before the next use. The one easy gliding oven rack is great for heavy items. The knob illuminates when on and a separate warm light illuminates when there is a warm cook surface and automatically turns off when cooled. Three months with this appliance and I couldn’t be happier.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Wonderful Stove Lacks accessibility features
on September 8, 2025
Posted by: kk01
from Louisville CO
As a person who is totally blind and relies on Braille for daily tasks, I was initially excited to invest in the product mentioned above, expecting it to offer convenience and innovation. Unfortunately, I have encountered significant challenges that compromise its usability:
1. Keypad Sensitivity and Braille Support: The touch keypad lacks tactile feedback, and its sensitivity makes it impossible to operate without visual input. This design excludes users like me who depend on Braille or tactile indicators for interaction. My sighted family also confirms that this feature is difficult to operate.
2. App Accessibility: The Smart HQ app falls short in accessibility standards. For instance, it is not fully compatible with screen readers, making navigation and use frustrating and often impossible. Key features such as the broil function lacks the ability to be controlled from the app, and There is no way to stop the oven timer, nor the chime once the timer has completed. This lack of functionality denies users the ability to enjoy the full functionality of the product.
These issues highlight a gap in design that inadvertently excludes a significant segment of your customer base. It is disheartening to see such innovative technology become inaccessible due to overlooked details.
1. Keypad Sensitivity and Braille Support: The touch keypad lacks tactile feedback, and its sensitivity makes it impossible to operate without visual input. This design excludes users like me who depend on Braille or tactile indicators for interaction. My sighted family also confirms that this feature is difficult to operate.
2. App Accessibility: The Smart HQ app falls short in accessibility standards. For instance, it is not fully compatible with screen readers, making navigation and use frustrating and often impossible. Key features such as the broil function lacks the ability to be controlled from the app, and There is no way to stop the oven timer, nor the chime once the timer has completed. This lack of functionality denies users the ability to enjoy the full functionality of the product.
These issues highlight a gap in design that inadvertently excludes a significant segment of your customer base. It is disheartening to see such innovative technology become inaccessible due to overlooked details.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, September 11, 2025
We value this feedback. Your comments regarding model CHS900P2MS1 are extremely important to us and will be considered by our product design team for review. In the meantime, we recommend referring to the following article regarding ADA/ANSI and UFAS requirements: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35569#:~:text=Range%20%2D%20ADA/ANSI%20and%20UFAS%20Requirements%20*,grasping%2C%20pinching%20or%20twisting%20of%20the%20wrist.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Dissapointed
on June 15, 2021
Posted by: DDB1
from Saint Robert, Mo
I was excited to get this range however after using the 3 hour self-cleaning option it no longer worked. It took 2 weeks and 2 trips to resolve the issue because a part had to be ordered and repair rescheduled. Now the induction top does not work. I have a functioning oven and warming drawer. Repair is scheduled to tomorrow morning and hopefully I will receive confirmation of the timeframe and the tech will have the necessary part. This has become a major hassle for such an expensive item.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sharon@GEA, GE_Appliances , June 17, 2021
Hi, Thanks for taking a few moments to post your review. We want to sincerely apologize for the ordeal you've been through with your brand new Café range. Obviously this isn't something we would expect and hope the induction cooktop issue is taken care of. We're glad you have taken advantage of the warranty. If you have any questions or concerns, please know we're here for you. - Sharon@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Got some issues!
on August 15, 2020
Posted by: Kare
from Tolland, CT
We've had the inductions slide in oven an range for a week. I hate the oven racks, not a good design, too much width between metal. My small bread pans tipped over an raall over the bottom of the oven. The first time I used the oven, it sounds like the fan for the back vent is howling the whole time baking is going on.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Low-quality product with terrible support
on April 13, 2022
Posted by: Disneo
from California
Our range arrived a week and a half ago. I was so excited and loved the induction feature... for FOUR DAYS. Then the stovetop stopped working. It turns on, and within a few seconds just turns off again. I contacted GE and they said, oh, we can get someone out in a few weeks. I said, that's pretty rough, I just got this thing and this is a terrible experience. They said, oh, we have a servicer that can come out (last) Sunday. I agreed to the appointment. It is now Wednesday. The servicer has requested eight hours a day of availability for four days straight and has not come for ANY OF THEM. GE sold me a broken product for a lot of money and now is not bothering to solve this problem. I could have skipped spending all that money and I'd still have my old working stove!
GE, if you don't publish this I understand, I will just go post it on a more neutral site. But I thought you should see it first since you have put me in this awful situation for Easter week... I have already been a full week without a working stovetop and have no idea when this will even be resolved.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Kelsey@Café, Café, April 14, 2022
Oh no, we're so sorry that your range stopped working after only four days. This is not something we would expect from this model and we hate that you're having to deal with this and servicing issues - especially so close to the Easter holiday. This is very upsetting and we completely understand your disappointment.
We can see that you're actively working with one of our specialists to get a servicer out to you as soon as possible. Thank you so much for your cooperation and patience through this. They are your best resource moving forward and we're confident that we'll get a resolution sorted out very soon. Be well, Kelsey@Café
We can see that you're actively working with one of our specialists to get a servicer out to you as soon as possible. Thank you so much for your cooperation and patience through this. They are your best resource moving forward and we're confident that we'll get a resolution sorted out very soon. Be well, Kelsey@Café
Written by a customer while visiting cafeappliances.com