Customer reviews from cafeappliances.com
Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4
(656 Reviews)
Rating breakdown 656 reviews
5 Stars
333
4 Stars
151
3 Stars
84
2 Stars
44
1 Star
44
77%of customers recommend this product.
(
419 out of
546)
Customer Reviews for Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
1
Horrible
on September 12, 2022
Posted by: Tampa Customer
from Tampa, FL
We bought the GE Cafe CWE19SP4NW2 over a year ago. We also bought the oven, the dishwasher, and the microwave to match the matte white cafe look. We have had GE techs out 6 times to fix the extremely loud operating noises. Now the fridge doesn't cool at all. The worst purchase I have ever made.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Shayla@Café, Café_appliance, September 16, 2022
Hello - We appreciate your loyalty to Café appliances. While we're glad you like the appearance of this refrigerator, we regret to hear you've needed multiple service trips, and now the fridge is no longer cooling. This is certainly not the experience we want you to have, and we apologize for the inconvenience this has caused.
We strive to provide the best quality possible and will send your review to our product development team for any necessary improvements.
For the best help to resolve this matter, please schedule service. A technician will be able to diagnose and repair your unit. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
If you need anything further, please get in touch with us directly. We're always glad to help in any way we can. -Shayla@Café
We strive to provide the best quality possible and will send your review to our product development team for any necessary improvements.
For the best help to resolve this matter, please schedule service. A technician will be able to diagnose and repair your unit. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
If you need anything further, please get in touch with us directly. We're always glad to help in any way we can. -Shayla@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
3
love the French doors
on October 4, 2022
Posted by: pjfridge
from brookline ma
one of the seals needs replacement - hopefully service will solve the problem
I would recommend this to a friend!
Response from cafeappliances.comBy Pablo@Café, Café Appliances, October 5, 2022
Hi there - we're very happy to see that you rated this unit high on multiple categories. At the same time, we're very sorry to know that one of the seals for the door need replacement. We know this isn't ideal, and we completely understand any frustration this may have caused.
If you haven't gotten a chance to, you can schedule a service appointment by calling us at: 1-800-432-2737, or online here: https://www.cafeappliances.com/support/schedule-service
Please know that you can also reach out to us on social media if we can help with any other questions or concerns.
Have a great one.
Pablo@Café
If you haven't gotten a chance to, you can schedule a service appointment by calling us at: 1-800-432-2737, or online here: https://www.cafeappliances.com/support/schedule-service
Please know that you can also reach out to us on social media if we can help with any other questions or concerns.
Have a great one.
Pablo@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Lovely look. A bit smaller than expected.
on October 10, 2022
Posted by: oab1
from Seattle
Love the adjustable shelf for taller items in main area, feels a bit smaller than I was imagining in terms of depth. Doors open and close nicely and don't get caught on each other! Still adjusting to temp control (back items freezing at recommended fridge temp) and experiencing some water drip along fridge door seal onto freezer seal.
I would recommend this to a friend!
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, October 12, 2022
Hi there,
Thanks for taking the time to leave a review. Love to hear that you're a fan of the adjustable shelving and that the doors open and close smoothly for you! For the issues you've raised, take a look at the below articles to see if they help matters:
Too cold, freezing food: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga=2.22635257.330765927.1665496320-557566247.1665496320
Exterior moisture: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17962&_ga=2.261366991.330765927.1665496320-557566247.1665496320
If none of this helps, and the issues remain, then service may be needed. Should you need to reach out to that team, they can be found here: https://www.cafeappliances.com/support/schedule-service
We do hope this helps. Know that we're here to assist should you have questions or concerns in the future.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review. Love to hear that you're a fan of the adjustable shelving and that the doors open and close smoothly for you! For the issues you've raised, take a look at the below articles to see if they help matters:
Too cold, freezing food: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga=2.22635257.330765927.1665496320-557566247.1665496320
Exterior moisture: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17962&_ga=2.261366991.330765927.1665496320-557566247.1665496320
If none of this helps, and the issues remain, then service may be needed. Should you need to reach out to that team, they can be found here: https://www.cafeappliances.com/support/schedule-service
We do hope this helps. Know that we're here to assist should you have questions or concerns in the future.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Awesome aesthetics
on October 20, 2022
Posted by: Toastee
from Colorado
However it took a 11.5 month s to get to Colorado reschedule 7 times
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Defective - loud noises off & on since delivered
on October 22, 2022
Posted by: So sad and disappointed
from Las Vegas NV
Very disappointed in quality & getting an appointment for a tech to come & see what causing loins noises that stop when open a door & resume when close the door. Coming next week - 3 weeks after new refrigerator was delivered.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, October 25, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the issues you've had here, especially so soon since installing the unit. We're glad to hear that you've taken advantage of your warranty and have service set up. We're confident that the authorized servicer will do the best they can to diagnose the issues as quickly as they're able.
Thanks for your ongoing patience, it means a lot.
Best wishes,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the issues you've had here, especially so soon since installing the unit. We're glad to hear that you've taken advantage of your warranty and have service set up. We're confident that the authorized servicer will do the best they can to diagnose the issues as quickly as they're able.
Thanks for your ongoing patience, it means a lot.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Overall, not bad.
on October 23, 2022
Posted by: MattinBama
from Alabama
Cools well. Biggest issue is the drawers are very flimsy and don’t seem seated well in their track. Challenging and frustrating to close. Definitely expected better from a Cafe product.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, October 25, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. Happy to hear that your unit does a good job at keeping your food cold. If your drawers aren't sliding well, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35174&_ga=2.110308807.372576908.1666609434-557566247.1665496320
If you have other questions or concerns, know that you're always free to reach out and let us know.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. Happy to hear that your unit does a good job at keeping your food cold. If your drawers aren't sliding well, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35174&_ga=2.110308807.372576908.1666609434-557566247.1665496320
If you have other questions or concerns, know that you're always free to reach out and let us know.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Pretty to look at
on October 23, 2022
Posted by: MtnLakeLady
from Whitefish, MT
I love the look of my cafe package; fridge, stove, microwave and dishwasher. But of all the appliances the refrigerator has performed the poorest. From day one it makes a strange noise and the freezer freezes over in the back. I think the two issues may be related. My veggie drawers also freeze the bottoms of my vegetables in the compartment. I have been contacting my retailer to see if someone will come take a look at this unit. Something isn't right.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, October 25, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. So sorry to hear about the issues you've had here with it, we can understand how this would be frustrating. If you have questions about a noise your unit is making, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.51538795.372576908.1666609434-557566247.1665496320
Also, if you're finding ice in your freezer, you may want to also check to make sure the gaskets are undamaged and that the door is sealing properly. Try the below two links to see if they help:
Adjust gaskets: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34614&_ga=2.48958052.372576908.1666609434-557566247.1665496320
Freezer door not sealing properly: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34403&_ga=2.48958052.372576908.1666609434-557566247.1665496320
Also, if you're finding that your fresh food area is too cold, this article can help too: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga=2.43738599.372576908.1666609434-557566247.1665496320
If you continue to have issues, you're also free to reach out to our service team to take advantage of your warranty: https://www.cafeappliances.com/support/schedule-service
We hope this is helpful and that these issues are taken care of for you soon.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. So sorry to hear about the issues you've had here with it, we can understand how this would be frustrating. If you have questions about a noise your unit is making, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.51538795.372576908.1666609434-557566247.1665496320
Also, if you're finding ice in your freezer, you may want to also check to make sure the gaskets are undamaged and that the door is sealing properly. Try the below two links to see if they help:
Adjust gaskets: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34614&_ga=2.48958052.372576908.1666609434-557566247.1665496320
Freezer door not sealing properly: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34403&_ga=2.48958052.372576908.1666609434-557566247.1665496320
Also, if you're finding that your fresh food area is too cold, this article can help too: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga=2.43738599.372576908.1666609434-557566247.1665496320
If you continue to have issues, you're also free to reach out to our service team to take advantage of your warranty: https://www.cafeappliances.com/support/schedule-service
We hope this is helpful and that these issues are taken care of for you soon.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
It works fine
on October 24, 2022
Posted by: Patti2022
from South Florida
The fridge is a bit noisy, which I'm not used to. The freezer is small, but its fine for me. With two people it may be an issue. Fingerprints show so I'm constantly wiping it off. It keeps the food cold and it is a perfect fit.
I would recommend this to a friend!
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, October 26, 2022
Hi there,
Thanks for taking the time to write about your fridge. Love to hear that your unit is keeping your food cold and that it's been a perfect fit for your kitchen! Know that we don't rate our refrigerators or freezers in decibels so we're not able to provide a rating while they're running. However, if you have questions about noises you're hearing, this article can help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.119103947.372576908.1666609434-557566247.1665496320
Also, this model is not fingerprint resistant but if you're needing some cleaning tips, you can see page 18 in your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-4.pdf&_ga=2.56781288.372576908.1666609434-557566247.1665496320
We do hope this helps! If you have other questions or concerns, know that you're always free to reach out.
Best wishes,
Michael@Cafe
Thanks for taking the time to write about your fridge. Love to hear that your unit is keeping your food cold and that it's been a perfect fit for your kitchen! Know that we don't rate our refrigerators or freezers in decibels so we're not able to provide a rating while they're running. However, if you have questions about noises you're hearing, this article can help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.119103947.372576908.1666609434-557566247.1665496320
Also, this model is not fingerprint resistant but if you're needing some cleaning tips, you can see page 18 in your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-4.pdf&_ga=2.56781288.372576908.1666609434-557566247.1665496320
We do hope this helps! If you have other questions or concerns, know that you're always free to reach out.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com