Customer reviews from cafeappliances.com
Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4.1
(633 Reviews)
Rating breakdown 633 reviews
5 Stars
323
4 Stars
149
3 Stars
79
2 Stars
42
1 Star
40
77%of customers recommend this product.
(
407 out of
531)
Customer Reviews for Caf - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
3
Overall, not bad.
on October 23, 2022
Posted by: MattinBama
from Alabama
Cools well. Biggest issue is the drawers are very flimsy and don’t seem seated well in their track. Challenging and frustrating to close. Definitely expected better from a Cafe product.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, October 25, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. Happy to hear that your unit does a good job at keeping your food cold. If your drawers aren't sliding well, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35174&_ga=2.110308807.372576908.1666609434-557566247.1665496320
If you have other questions or concerns, know that you're always free to reach out and let us know.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. Happy to hear that your unit does a good job at keeping your food cold. If your drawers aren't sliding well, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35174&_ga=2.110308807.372576908.1666609434-557566247.1665496320
If you have other questions or concerns, know that you're always free to reach out and let us know.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Pretty to look at
on October 23, 2022
Posted by: MtnLakeLady
from Whitefish, MT
I love the look of my cafe package; fridge, stove, microwave and dishwasher. But of all the appliances the refrigerator has performed the poorest. From day one it makes a strange noise and the freezer freezes over in the back. I think the two issues may be related. My veggie drawers also freeze the bottoms of my vegetables in the compartment. I have been contacting my retailer to see if someone will come take a look at this unit. Something isn't right.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, October 25, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. So sorry to hear about the issues you've had here with it, we can understand how this would be frustrating. If you have questions about a noise your unit is making, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.51538795.372576908.1666609434-557566247.1665496320
Also, if you're finding ice in your freezer, you may want to also check to make sure the gaskets are undamaged and that the door is sealing properly. Try the below two links to see if they help:
Adjust gaskets: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34614&_ga=2.48958052.372576908.1666609434-557566247.1665496320
Freezer door not sealing properly: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34403&_ga=2.48958052.372576908.1666609434-557566247.1665496320
Also, if you're finding that your fresh food area is too cold, this article can help too: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga=2.43738599.372576908.1666609434-557566247.1665496320
If you continue to have issues, you're also free to reach out to our service team to take advantage of your warranty: https://www.cafeappliances.com/support/schedule-service
We hope this is helpful and that these issues are taken care of for you soon.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your fridge. So sorry to hear about the issues you've had here with it, we can understand how this would be frustrating. If you have questions about a noise your unit is making, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.51538795.372576908.1666609434-557566247.1665496320
Also, if you're finding ice in your freezer, you may want to also check to make sure the gaskets are undamaged and that the door is sealing properly. Try the below two links to see if they help:
Adjust gaskets: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34614&_ga=2.48958052.372576908.1666609434-557566247.1665496320
Freezer door not sealing properly: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34403&_ga=2.48958052.372576908.1666609434-557566247.1665496320
Also, if you're finding that your fresh food area is too cold, this article can help too: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga=2.43738599.372576908.1666609434-557566247.1665496320
If you continue to have issues, you're also free to reach out to our service team to take advantage of your warranty: https://www.cafeappliances.com/support/schedule-service
We hope this is helpful and that these issues are taken care of for you soon.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
It works fine
on October 24, 2022
Posted by: Patti2022
from South Florida
The fridge is a bit noisy, which I'm not used to. The freezer is small, but its fine for me. With two people it may be an issue. Fingerprints show so I'm constantly wiping it off. It keeps the food cold and it is a perfect fit.
I would recommend this to a friend!
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, October 26, 2022
Hi there,
Thanks for taking the time to write about your fridge. Love to hear that your unit is keeping your food cold and that it's been a perfect fit for your kitchen! Know that we don't rate our refrigerators or freezers in decibels so we're not able to provide a rating while they're running. However, if you have questions about noises you're hearing, this article can help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.119103947.372576908.1666609434-557566247.1665496320
Also, this model is not fingerprint resistant but if you're needing some cleaning tips, you can see page 18 in your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-4.pdf&_ga=2.56781288.372576908.1666609434-557566247.1665496320
We do hope this helps! If you have other questions or concerns, know that you're always free to reach out.
Best wishes,
Michael@Cafe
Thanks for taking the time to write about your fridge. Love to hear that your unit is keeping your food cold and that it's been a perfect fit for your kitchen! Know that we don't rate our refrigerators or freezers in decibels so we're not able to provide a rating while they're running. However, if you have questions about noises you're hearing, this article can help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.119103947.372576908.1666609434-557566247.1665496320
Also, this model is not fingerprint resistant but if you're needing some cleaning tips, you can see page 18 in your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000211-4.pdf&_ga=2.56781288.372576908.1666609434-557566247.1665496320
We do hope this helps! If you have other questions or concerns, know that you're always free to reach out.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Cafe Refridgerator
on November 14, 2022
Posted by: 2sad
from Connecticut
While I am grateful to have a new refridgerator, this one is NOT worth the extra money GE charges for it! It runs a lot and it is load. The size is a fraction bigger than the measurements, so it didn't fit. And, the sides of this white appliance are black! Why?
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Vikki@Café, Cafe_Appliances, November 15, 2022
Hi - We first want to say how much we appreciate you taking the time to leave us your honest feedback on your new Café refrigerator. We continually strive to meet every need of our consumers. That said, we understand there's always room for improvement and we want to apologize for the aspects of this refrigerator for which you are not happy. Please know we're glad to share this information with our product team for review and want to again thank you for offering your thoughts. Warm regards - Vikki@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Beautiful junk
on November 25, 2022
Posted by: jchillc
from Milford, NJ
Second time in 9 months it needs service and wasn't right from day 1
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, November 30, 2022
Hi there,
Thanks for the review. So sorry to hear about the ongoing issues, we're sure this would be frustrating to deal with, especially since you mentioned that you've had service out in the past. Since you're still within your one year warranty, we'd recommend reaching out to our service team, here, for further assistance: https://www.cafeappliances.com/support/schedule-service
We do hope this helps and that this is taken care of for you soon.
All the best,
Michael@Cafe
Thanks for the review. So sorry to hear about the ongoing issues, we're sure this would be frustrating to deal with, especially since you mentioned that you've had service out in the past. Since you're still within your one year warranty, we'd recommend reaching out to our service team, here, for further assistance: https://www.cafeappliances.com/support/schedule-service
We do hope this helps and that this is taken care of for you soon.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great Fridge
on December 4, 2022
Posted by: dan9876
from Gadsden, AL
Great fridge. I needed something to fit in a 36 inch opening beside a wall. This one fit perfectly. Great quality and nice features.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Nice upscale appliance.
on January 3, 2023
Posted by: Jaine
from NH
Beautiful exterior handles and white finish on the front. I wish the sides were white also. The drawers and shelves open awkwardly and do not allow for maximum storage capacity.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
The Perfect Refrigerator
on February 27, 2023
Posted by: Gary the guy
from Woodinville, WA
This new GE Cafe refrigerator is a little smaller, but it fits perfectly in my space. The LED lighting helps in finding the the items. I like the beeping sound letting me know the doors are still open after 2 minutes. The filtered water from
the dispenser has a great taste eliminating or lowering the need for the Mountain Mist deliveries. The refrigerator look good with the brushed bronze handles. And finally the quality is more than acceptable.
the dispenser has a great taste eliminating or lowering the need for the Mountain Mist deliveries. The refrigerator look good with the brushed bronze handles. And finally the quality is more than acceptable.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com