As food freezes, some of the moisture in the food is drawn to its surface and freezes as well. This can cause frost to appear on the inside of packages or containers. If ice has accumulated on the floor of the freezer or under the fresh food vegetable pans, this could indicate a clogged drain tube. For the best assistance, we recommend scheduling an appointment with our Bodewell service team. To make an appointment with one of our Bodewell technicians, please call 1-833-4BODEWELL or visit this site: https://www.bodewell.com/schedule-repair-service. You can view additional troubleshooting information by checking our article here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19366.

We want to help make sure that you enjoy your new appliance and provide some information to help with utilizing the space in your freezer. Your freezer has drawers that can be removed for extra space as well as dividers for organizing your items. There is more details on how to remove the baskets or dividers depending on your model starting on page 15 at the link here: https://images.salsify.com/image/upload/s--od8CRa4X--/dc45acea03a620b2077e05b3fa8a568956ea97d3.pdf.
Newer refrigerators may sound different than older models as they use updated technology and include more features. The compressor in a refrigerator is designed to run 80-90% of the time, which is more energy efficient than stopping and starting frequently, so you may hear it during normal operation.

We'd like to provide some information on your new refrigerator's freezer drawer and ice production. If the freezer drawer is wobbling, crooked or uneven when it is opened, this called "racking" and is normal. This racking is an advantage when the freezer drawer closes, allowing the gasket on the freezer drawer better flexibility to seal against the refrigerator cabinet. This most often occurs when one side of the handle is pulled order to open the drawer. To prevent racking, we recommend opening the freezer drawer by pulling straight out from the center of the door handle.
The icemaker will produce ten cubes per cycle, which is approximately 100-130 cubes in a 24-hour period depending on the freezer compartment temperature, room temperature, number of door opening and other use conditions.
Our products are designed with durability in mind, and we use high-quality materials to manufacture our appliances. If you ever need assistance with your product, we’re here to help.