Customer reviews from cafeappliances.com
Café - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4.1
(622 Reviews)
Rating breakdown 622 reviews
5 Stars
317
4 Stars
147
3 Stars
79
2 Stars
41
1 Star
38
77%of customers recommend this product.
(
401 out of
523)
Customer Reviews for Café - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
3
I waited nine months for this refrigerator
on September 15, 2022
Posted by: DreamKithchen
from Upstate NY
After waiting nine months to receive this refrigerator the icemaker is faulty and must be replaced. The part is of course “out of stock” so who knows how long I will wait this time. It is so handsome but you need to up your quality control!
I would recommend this to a friend!
Response from cafeappliances.comBy Shayla@Café, Café_appliance, September 16, 2022
Hi there - Thanks for taking the time to leave a review. We're sorry to hear it took nine months to receive your refrigerator, and now the icemaker is not working properly. We understand how disappointing it would be to wait extra time for the part you need to come in stock, and we apologize for any inconvenience this has caused you.
If you want to replace the ice maker (https://www.geapplianceparts.com/store/parts/spec/WR30X30099), please know there is an ETA of 09-26-2022.
However, there is a limited one-year warranty for your appliance. This warranty covers any part of the refrigerator which fails due to a defect in materials or workmanship. During the limited one-year warranty, Café will also provide, free of charge, all labor and related service to replace the defective part. If you would like to take advantage of your warranty, we recommend scheduling service so a technician can diagnose and repair your unit. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
We hope you find this response insightful! We're always here if you need anything. Have a great day. -Shayla@Café
If you want to replace the ice maker (https://www.geapplianceparts.com/store/parts/spec/WR30X30099), please know there is an ETA of 09-26-2022.
However, there is a limited one-year warranty for your appliance. This warranty covers any part of the refrigerator which fails due to a defect in materials or workmanship. During the limited one-year warranty, Café will also provide, free of charge, all labor and related service to replace the defective part. If you would like to take advantage of your warranty, we recommend scheduling service so a technician can diagnose and repair your unit. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
We hope you find this response insightful! We're always here if you need anything. Have a great day. -Shayla@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Poor quality
on December 10, 2022
Posted by: LindseyW
from Kirkland, WA
We purchased a matching set of GE Cafe appliance and while they are beautiful on the outside, the quality of materials is very poor. We've had this refrigerator for about a year, and there is already a large crack in the interior shell. The grade of plastic used to make the shell and drawers is poor quality, brittle and feels cheap. The drawers shimmy and do not glide well. Overall, there are higher quality products/options out there at this price point.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Pablo@Café, Café Appliances, December 12, 2022
Hello - while we're happy to see that you like the appearance of this unit, we're also very sorry to hear that its quality and design haven't met your expectations.
We value this feedback, and please know we will share your thought with our product and design teams for future design consideration.
If you believe you need service for one of our technicians to assess your unit, you can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://genet.geappliances.com/eService/Service/productSelection?_ga=2.204328528.1326685732.1670872045-1729031676.1656437336
You can also reach out to us on social media if any other questions or concerns come up.
Take care.
Pablo@Café
We value this feedback, and please know we will share your thought with our product and design teams for future design consideration.
If you believe you need service for one of our technicians to assess your unit, you can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://genet.geappliances.com/eService/Service/productSelection?_ga=2.204328528.1326685732.1670872045-1729031676.1656437336
You can also reach out to us on social media if any other questions or concerns come up.
Take care.
Pablo@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
3
BEWARE! Takes forever to get.
on March 1, 2023
Posted by: Mops
from Texas
The refrigerator works fine although the interior water dispenser requires two hands to fill a glass of water - and don't even think about filling a pitcher because it will not fit under the spout. Here is the reason for its average rating - everything in the Cafe line takes more than a year to get and GE will not communicate any concrete information to their distributors. We are going on 15 months for the cook top and oven and all of the copper handles and knobs are back-ordered. I designed my whole kitchen around these appliances and this is how you treat me?
Response from cafeappliances.comBy Tierra@Café , GE Appliances, March 2, 2023
Hi,
We appreciate you taking the time to leave this review. All feedback is appreciated and taken into careful consideration.
We're so deeply sorry about the long backorders and we understand how frustrating long wait times are. Please know that we are working as quickly as we can to produce and ship appliances to our retailer partners. We deeply apologize for the inconvenience.
Thank you so much for choosing GE Appliances. Your experience matters to us and we're always here to help in any way we can.
Have a wonderful day. - Tierra@Café
We appreciate you taking the time to leave this review. All feedback is appreciated and taken into careful consideration.
We're so deeply sorry about the long backorders and we understand how frustrating long wait times are. Please know that we are working as quickly as we can to produce and ship appliances to our retailer partners. We deeply apologize for the inconvenience.
Thank you so much for choosing GE Appliances. Your experience matters to us and we're always here to help in any way we can.
Have a wonderful day. - Tierra@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Hate this frig, but it fits in my kitchen
on March 1, 2023
Posted by: Lolo
I have a very small kitchen, which means I am very limited on my frig options. This one does fit- but I truly hate it. I don't like the black sides on my white frig. Why would you do this? The freezer is tiny!! There is room for a larger drawer, but the way it was built makes for about half the size of my last freezer. It's hardly bigger than a beach cooler. Also, my freezer has so much ice build up in it. What in the world?!? I didn't have an ounce of that in my old freezer. Every time I pull an item out of the freezer, ice drops from it onto my floor. Cold, wet socks suck!! If I could switch this frig for a different one, I'd do it in a heart beat, but since it was so expensive, I'm stuck with it for awhile. Definitely a mistake buying this frig.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra@Café , GE Appliances, March 2, 2023
Hello,
Thank you for posting this review. We're so sorry to hear that you're not fully pleased with your refrigerator and that you're having issues with the ice overflowing. We certainly understand how that can be frustrating for you and we're here to help.
For Bottom Freezer refrigerators with an icemaker in the fresh food section, overflowing ice is a service issue. The feeler arm is vertical and cannot be seen. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We apologize for the inconvenience. Please let us know if there is anything you need.
Have a great day. - Tierra@Café
Thank you for posting this review. We're so sorry to hear that you're not fully pleased with your refrigerator and that you're having issues with the ice overflowing. We certainly understand how that can be frustrating for you and we're here to help.
For Bottom Freezer refrigerators with an icemaker in the fresh food section, overflowing ice is a service issue. The feeler arm is vertical and cannot be seen. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We apologize for the inconvenience. Please let us know if there is anything you need.
Have a great day. - Tierra@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Looks beautiful but quality not the best
on March 24, 2023
Posted by: Mherron
from Kalamazoo, Michigan
We love the looks of the refrigerator, but the freezer is very small and it doesn’t seal correctly when it closes. Not sure if this is normal or if ours is defected.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon@Café, Café Appliances, March 27, 2023
Greetings - We appreciate you taking out some time to share your review and feedback. This is always helpful for us.
We are excited to hear that you are a fan of the overall appearance, that is definitely one of our focal points when coming out with our appliances. We know how important aesthetics and design can be.
As for the freezer not sealing, we know that can be an issue and definitely not normal for this model. We would recommend taking advantage of the warranty and having one of our approved technicians out to check everything. They definitely will get it fixed. Here is the link: https://www.cafeappliances.com/support/schedule-service
Thanks again. Have a great day.
Jonathon@Café
We are excited to hear that you are a fan of the overall appearance, that is definitely one of our focal points when coming out with our appliances. We know how important aesthetics and design can be.
As for the freezer not sealing, we know that can be an issue and definitely not normal for this model. We would recommend taking advantage of the warranty and having one of our approved technicians out to check everything. They definitely will get it fixed. Here is the link: https://www.cafeappliances.com/support/schedule-service
Thanks again. Have a great day.
Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Very disappointing new Cafe refrigerator
on June 13, 2023
Posted by: LMSJ
from Michigan
Brand new installed in a new built home. Since day one there has been condensation and water dripping from inside the refrigerator. I am now up to 3 service tech visits. Three items have been replaced inside the unit. I am so disappointed in the performance quality. I have been a GE customer for decades. My dad retired from GE after 27 years. I expected much better than what I have experienced. They need to replace this frig. I think it’s a lemon
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Haley@Cafe, Café , June 14, 2023
Hello there.
Thank you for taking the time to provide us with a review on your refrigerator. It is our apologies hearing that your experience with us had been less than impressive. We can certainly understand how scheduling multiple service appointments become time consuming and we are so sorry to hear that after 3 appointments, your refrigerator is still not working.
One of our agents will be reaching out directly. If you don't see an email from us shortly, please make sure to check your spam or junk folder. We look forward to hear from you.
As always, your friends here at Cafe Appliances are here to help.
-Haley@Cafe
Thank you for taking the time to provide us with a review on your refrigerator. It is our apologies hearing that your experience with us had been less than impressive. We can certainly understand how scheduling multiple service appointments become time consuming and we are so sorry to hear that after 3 appointments, your refrigerator is still not working.
One of our agents will be reaching out directly. If you don't see an email from us shortly, please make sure to check your spam or junk folder. We look forward to hear from you.
As always, your friends here at Cafe Appliances are here to help.
-Haley@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Terrible quality
on August 12, 2023
Posted by: VeryDissatisfiedCustomer
from Arlington, VA
One of the worst product and service experiences of my life! Only 6 months after installation, the compressor broke. When the GE repair person was supposed to replace it (2 weeks after it broke) he called and said that dispatch messed up his schedule for the day so he would have to come back in another two days. When he came back in another two days, he said the box with the compressor needed to be sitting a certain direction for 24 hours before he installed it. No one told me that!! Another four days later, he came back and replaced the compressor, but it still didn’t work! Another 4 days later he came back and said the compressor is broken and needs replacement again! At this point, I’m not sure if I trust the repair person to install a new compressor since it didn’t work the first time. I have now been without a fridge for 3.5 weeks and the issue still isn’t resolved
During this process GE has even tried to claim that my warranty is no longer valid because this fridge was part of a remodel instead of a new home build. Ridiculous!
In short, terrible product quality and terrible service quality!
I am never buying another GE product again!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, August 15, 2023
Hi,
We appreciate you sharing your experience with us. Having your refrigerator's compressor break six months into ownership can be concerning and we're sorry this happened. Being without this appliance isn't easy and we do appreciate your patience throughout this process. Our records show you have a case open, and we ask that you continue corresponding with the case manager until the matter is resolved.
Thank you.
-Sylvia@Cafe
We appreciate you sharing your experience with us. Having your refrigerator's compressor break six months into ownership can be concerning and we're sorry this happened. Being without this appliance isn't easy and we do appreciate your patience throughout this process. Our records show you have a case open, and we ask that you continue corresponding with the case manager until the matter is resolved.
Thank you.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Cafe LEMON ALERT
on September 30, 2024
Posted by: Ksirah2
from Illinois
By 14 months, I had to have a repair person out 5 times (loud vibrating—still a problem; freezing my food). Now (off warranty) there is a loud periodic noise in the freezer. I’m guessing it’s the condenser. THIS MACHINE IS A LEMON AND GE WILL NOT REPLACE IT.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, October 1, 2024
We see that you are working directly with one of our agents, and we advise you to continue to work with them as we are confident that they will provide you with the appropriate information to get this issue properly addressed.
Written by a customer while visiting cafeappliances.com