Customer reviews from cafeappliances.com
Café - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Average customer rating
4.1
(622 Reviews)
Rating breakdown 622 reviews
5 Stars
317
4 Stars
147
3 Stars
79
2 Stars
41
1 Star
38
77%of customers recommend this product.
(
401 out of
523)
Customer Reviews for Café - 18 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Automatic Door Stop and Contoured Doors - Matte White
Customer Rating
5
The water dispenser inside
on February 2, 2025
Posted by: Simplelife123
from Erie, pa
We love our new refrigerator. Our old ge was 25 years old so we were proactive in buying new one. It has so much more room and we love all the features.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Awful under-appliance lighting
on February 7, 2025
Posted by: Ickabod
AWFUL LIGHTING on a beautiful appliance. I recently bought a suite of Café appliances, including this microwave/hood combo. Seems like a fine appliance EXCEPT for the under-appliance lighting. A single halogen bulb is included, which provides limited light and extreme heat. This is GE’s Cadillac brand and they didn’t include LED lighting? The lighting is worse than the 20-year old model I’m replacing. Halogen…really??? So extremely disappointed in GE engineering…a huge “miss” on this one…and something I’ll be living with for many years.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, February 11, 2025
We are going to pass your comments about the lighting for this model over to our product team to review. This will allow us to look for improvements we can make for our models going forward. Thanks again for sharing.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
BAD interior/exterior design features
on February 21, 2025
Posted by: GD_StPete
Hope mechanically it lasts, because its functionality and BAD color concept if horrible. (1) Interior, there are not enough supports so can't arrange side draws too well. On Rt door there's a tinly mostly hidden shelf not too usable if one wants to store wine, milk bottles in shelf above. I place painters tape on necks of the short bottles/jars of items in that shelf to remind me items are there. Bottle w/ longish neck there prevent door from closing. Basically this is the same interior design, layout as what I had in my last 6 yr old GE profile. (2) I have a white Euro-look kitchen, mostly white. The sides and rubber door seal on this are all BLACK and stand out. I suppose since most of GE's items recently are stainless or black, and for the few all white appliance ordered, GE's saving a few thousand dollars in manufacturing. Apparently IT's profits are more important than customers' wants. IF I'd could have paid more to get all white rubber sealers, and sides painted white, I would have. (3) I'll now seek a quality painter to see if can rough up therse areas and paint white.... (4) handles are an awful copper-ish color with a gaudy copper ring so they could imprint 'CAFE' on it. Hardly a look of a high-end appliance in my opinion.
Response from cafeappliances.comBy Vikki, Cafe_Appliances, February 25, 2025
Your feedback is important and we do appreciate you taking the time to share it with us. -Vikki@CaféAppliances
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Poor water and ice functionality
on March 12, 2025
Posted by: lavmystq
from New York, NY
This is the only appliance I haven't had to service in 3 years, so 3 stars for that and the external design. The functionality however is awful.
1. The inside water dispenser is so poorly designed. One glass of cold water per hour. And good luck not injuring your thumbs if you need to fill a water bottle. There's no press and release so you have to constantly hold the button PLUS hold your cup at a very awkward angle as the doors keep hitting you to close. You have to be an acrobat practically.
2. Forget every changing the water filter, the whole point of a water dispenser. You have to hold the gray button down for about 10 minutes to flush out the suggested 5 gallons. I've injured my thumb doing this.
3. The ice dispenser has no stop sensor so it'll keep dispensing.
4. The refrigerator glass does not separate from the plastic so when something spills it'll stay in the cracks forever. So disgusting!
5. We have to keep the temperature a few degrees above the recommended temperature otherwise everything freezes.
2. Forget every changing the water filter, the whole point of a water dispenser. You have to hold the gray button down for about 10 minutes to flush out the suggested 5 gallons. I've injured my thumb doing this.
3. The ice dispenser has no stop sensor so it'll keep dispensing.
4. The refrigerator glass does not separate from the plastic so when something spills it'll stay in the cracks forever. So disgusting!
5. We have to keep the temperature a few degrees above the recommended temperature otherwise everything freezes.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, March 14, 2025
We will be passing your comments about the dispenser, button, and shelves over to our product team to review. This will allow us to look for improvements we can make for our models going forward. We also recommend checking the following article for troubleshooting tips that can help with the temperature needing to be raised: (Not Cooling Enough) https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
Written by a customer while visiting cafeappliances.com
Customer Rating
5
French doors makes shelving narrow, easy access
on April 6, 2025
Posted by: Grammy25
Love the look, function ability and accessibility. The refrigerator shelves are easy to see with the internal light. The door shelves are spacious and easily accessed. The freezer is smaller than I anticipated.
I would recommend this to a friend!
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, April 18, 2025
Thanks so much for sharing your review. We're glad to see that you are loving your new refrigerator. You've made an amazing choice by going with this model. We really love the amazing features, especially the LED lighting. Thanks again for choosing Cafe!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
No space for anything
on April 10, 2025
Posted by: Antt
There is absolutely no room in this fridge and the freezer is even worst
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, April 14, 2025
We will be passing your comments about the internal storage capacity over to our product team to review. This will allow us to look for improvements we can implement for our models going forward. Thanks again for sharing.
Written by a customer while visiting cafeappliances.com